Return Policy Boot Barn: Simplified

Boot Barn has a straightforward return policy designed to make your shopping experience smooth and hassle-free. Whether you purchased your item online or in-store, Boot Barn ensures you have options to return or exchange your products if you’re not completely satisfied.

Below is a detailed overview of Boot Barn return policy, presented in a simple and easy-to-understand format.

Basics of Return Policy Boot Barn

• Condition of the Product: The item you return must be in new, unworn condition with all original tags attached. To avoid any signs of wear, make sure to only try your boots on in carpeted areas until you’re sure they fit. Walking on hard surfaces can scuff the soles, which may affect your return.
• Time Frame: You have 60 days from the date you received your item to return it.
• Packaging: Return the item in its original packaging, such as the boot box, and place it in the original shipping box or bag. Do not place any tape or shipping labels directly on the boot box, as this could lead to a restocking fee.
• Shipping Fees: If you choose to return an item using Boot Barn’s prepaid UPS return label, a $10 fee will be deducted from your refund. However, if the item is defective or if Boot Barn made an error with your order, this fee will be waived.

Return Methods

• In-Store Returns: You can avoid the $10 return shipping fee by returning your item to any Boot Barn store. The store associates will assist you with the return and help you find exactly what you’re looking for if you need an exchange.
• Online Returns: If you’re not near a store, you can return your item by mail using Boot Barn’s online return portal.
  • A small return shipping fee will apply if you use their prepaid label.
  • Fill Up the Order Number, Email address and Zip Code as shown in the below screenshot.

• International Returns: For customers outside the U.S., Boot Barn offers a convenient DHL return label. A flat fee will be deducted from your refund when you use this label. Click here for initiating your return.

Refund Process

• Processing Time: Once Boot Barn receives your return at their warehouse, it may take up to 3 business days to process your return. You will receive an email confirmation as soon as your return has been processed.
• Refund Method: Refunds will be credited back to the original payment method. For items purchased in-store or at events, refunds will be issued to the original form of payment, but only if you have the original receipt. If you paid with cash, you’ll receive a refund by check. If no receipt is provided, the item will be returned to you.

Special Considerations

• PayPal or Affirm Purchases: If you paid for your order using PayPal or Affirm, your refund will be credited back to the original payment method. This allows you to reorder at your convenience.
• Defective Items or Mistakes: If your item is defective or if Boot Barn made a mistake with your order, the return shipping fee will be waived, and you’ll receive a full refund without any deductions.

If you have any more questions about the returns, you can visit return policy Boot Barn on their website.

Contact Us

If you have any questions or need assistance with your return, Boot Barn’s customer service team is ready to help.

• Email: You can email your questions to custserv@bootbarn.com, and they will get back to you within 24 hours.
• Phone: Call Boot Barn’s customer service at 1-888-440-2668. They are available 7 days a week from 9:00 AM to 8:00 PM Central Time.
• Mailing Address: If you prefer to send mail, you can write to:
  BootBarn.com
  Attn: Customer Service
  PO Box 12445
  Wichita, KS 67277-2445

FAQs

Summary

Boot Barn aims to provide a convenient and customer-friendly return process. By following the guidelines outlined in Boot Barn return policy, you can ensure a smooth and hassle-free return experience. Whether you return your item in-store or by mail, Boot Barn is committed to making your shopping experience positive from start to finish.