Rainbow Return Policy: Simplified

Rainbow Shops allows customers to return items both online and in stores. In this article, we will cover the return policy in detail so that you know exactly what to expect when returning an item.

We will break down the information into easy-to-read sections and use clear language for better understanding. Let’s check the details of Rainbow return policy.

Overview of Rainbow Return Policy

Rainbow Shops offers a straightforward return policy for both online and in-store purchases. Here’s what you need to know:

For Online Purchases:

• Return Window: You can return items within 30 days of the shipping date.
• Condition: Items must be unworn, unused, and unopened to qualify for a return.
• Refund: A full refund will be issued for the item’s merchandise value. However, the original shipping costs are non-refundable.

Items That Cannot Be Returned:

Some items are final sale and cannot be returned or exchanged:

• Underwear, lingerie, and bras
• Bathing suits and swimwear
• Earrings
• Face masks
• Gift cards
• Items marked “Final Sale”

In Store Purchases:

• Return within 7 days for a full refund.
• Up to 30 days for an exchange or store credit.

Return Methods:

• PayPal/Klarna Orders:
  • Refunds for online orders paid with PayPal or Klarna will be given as merchandise credit when returned to a store.

Special Conditions

• Men’s clothing: Must be returned to RainbowShops.com (not in-store).
• Gift cards: Non-refundable.

Returning Online Purchases

You have two options when returning online purchases: by mail or in-store.

1. Returning by Mail

Here’s how to return an item by mail:

1. Complete the Return Form: It is included in your package.
2. Pack the Item: Make sure the item is in its original packaging with the tags attached. Enclose the completed return form.
3. Return Shipping Label: Use the prepaid return label included in your package. A $7.99 fee will be deducted from your refund for using this label.
4. Mail the Package: Drop off the package at a U.S. Post Office or schedule a pick-up.

Note: If Rainbow sent you the wrong or damaged item, they will cover the cost of return shipping.

2. Returning to a Rainbow Store

You can also return your online purchase to any Rainbow Store location. Follow these steps:

1. Bring the packing slip and the item to the store.
2. Make sure the item has its original tags attached.

For online orders paid with PayPal or Klarna, in-store returns will only be refunded via merchandise credit.

Refunds for Online Purchases

After returning your item:

• Processing Time: It takes about 5 business days to process your return once Rainbow receives it.
• Refund Method: The refund will be issued in the original form of payment (credit card, debit card, etc.).
• Billing Cycle: It may take one billing cycle for the refund to appear on your statement.
• Non-Refundable Fees: Shipping fees from your original purchase are not refundable.

Returning In-Store Purchases

• Return Window: You can get a full refund if you return the item within 7 days of purchase.
• Condition: The item must have the tags attached and be in the original condition.
• Original Receipt: Make sure you bring the original receipt for a refund.

Refunds will be given in the same form of payment used during the original purchase (if you paid by debit card, you will get a cash refund).

Refunds for In-store Purchases

• If you return an item between 7 and 30 days after purchase, you will receive a store credit or can exchange the item.
• The item must still have its tags and the receipt.

Store credits are valid for one year from the date they are issued.

Gift Receipt Returns

• If you return an item with a gift receipt within 30 days, you will receive store credit for the item’s price.
• After 30 days, returns with a gift receipt will get credit for the lowest markdown price.

Non-Returnable Items

Certain items cannot be returned to Rainbow, whether they were bought online or in-store:

• Underwear and Intimates: This includes lingerie, panties, and bras.
• Swimwear: Bathing suits and bikinis cannot be returned once purchased.
• Earrings and Face Masks: These items are final sale.
• Gift Cards: Gift card purchases are non-refundable.

Additionally, any item that has been worn cannot be returned.

Footwear Return Policy

• Shoes, boots, and other footwear can be returned as long as they are unworn and returned in their original box with the receipt.
• Refunds, credits, or exchanges will be issued based on the return date.

Returning Men’s Items

• Men’s items purchased from Rainbow can only be returned to RainbowShops.com. They cannot be returned in stores.

Layaway Purchases

Rainbow offers layaway options for in-store purchases:

• Deposit: A deposit of 20% of the total price or $10, whichever is greater, is required.
• Layaway Term: Layaway items must be paid off within 30 days, with weekly payments.
• Cancellations: If you cancel the layaway within 7 days, you will get a refund minus a $10 restocking fee. After 7 days, you will receive store credit.

Gift Cards

• Rainbow offers gift cards ranging from $10 to $500.
• Gift Cards Cannot Be Refunded: Once purchased, gift cards are non-refundable.

Contact Rainbow for Help

If you need help with returns, here’s how to get in touch with Rainbow’s customer service team:

• Phone: 1-844-572-4626 (Mon-Fri 10 AM – 8 PM ET; Sat-Sun 10 AM – 6 PM ET)
• Email: customerservice@rainbowshops.com
• Mail: RainbowShops.com, Attn: Customer Service, 2951 Grant Ave, Philadelphia, PA 19114

If you have any more questions about the returns for online purchases, you can visit Rainbow return policy on their website. For In-store purchase returns, you may visit the Rainbow return policy page for more details.

FAQs about Rainbow Shops Return Policy

This detailed guide will help you understand Rainbow return policy and make your return process as smooth as possible. Make sure to check the specific details before returning your item to avoid any confusion!