Poshmark Return Policy: Simplified
Poshmark return policy explained in simple terms! Find out when you’re eligible for a return and how to get your money back.
Poshmark is a popular online marketplace where people can buy and sell clothing, shoes, accessories, and more. But what happens if you need to return something? Poshmark has a strict return policy, and not all purchases are eligible for returns. This guide explains everything you need to know about Poshmark return policy in simple terms.
Quick Overview of Poshmark Return Policy
| Policy Aspect | Details |
|---|---|
| All Sales Final | Yes, except for specific cases |
| Eligible Returns | Items not as described, wrong item, counterfeit, missing items, damaged items |
| Return Timeframe | Must file a return request within 3 days of delivery |
| Return Process | File a claim via the Poshmark app or website |
| Refund Method | Original payment method |
| Return Shipping | Free for approved returns (Poshmark provides a prepaid label) |
| Non-Returnable Reasons | Fit issues, change of mind, delayed delivery |
More details of return policy
Poshmark follows a final sale rule for all transactions. This means you cannot return items just because:
- You changed your mind
- The item does not fit you
- You no longer need the item
- Shipping took longer than expected
However, there are some cases where Poshmark allows returns.
When Can You Return an Item?
You can return an item only if:
- It is not as described in the listing (wrong size, color, material, etc.).
- The seller sent you the wrong item.
- The item has undisclosed damage.
- The item is counterfeit (fake brand-name products).
- An item is missing from your order.
You must report the issue within 3 days of receiving your item. If you wait too long, the payment is released to the seller, and you cannot return it.
How to make returns
If you receive an item that is not as described, follow these steps to request a return:
On the Poshmark App
- Open the Poshmark app.
- Go to your Account Tab (@username).
- Tap My Purchases.
- Select the order you want to return.
- Tap Problems/Order Inquiry.
- Choose Order Not as Described.
- Upload clear photos showing the issue.
- Describe the problem and submit the request.
On the Poshmark Website
- Click your profile picture in the top-right corner.
- Select My Purchases.
- Choose the order you want to return.
- Click Problems/Order Inquiry.
- Select Order Not as Described.
- Upload photos and describe the issue.
- Click Submit.
🔹 Important Note: Poshmark does not support HEIC image files. Make sure to upload JPG files instead.
What Happens After You File a Return?
- The seller reviews your return request.
- They can offer a partial refund or accept the return.
- If the seller does not respond within 24 hours, Poshmark will handle the case.
- If the return is approved, Poshmark will send you a prepaid shipping label.
- You must ship the item back within 5 days.
- Once the seller receives the item, Poshmark will issue a full refund.
🔹 Tip: Do not accept an order if you plan to return it. Once you accept an order, Poshmark releases the payment to the seller, and you cannot return it.
Return Processing Time
The return process usually takes 1-2 business days for Poshmark to review the case. The overall time depends on:
- How fast the buyer and seller respond
- The quality of the proof (photos, descriptions, etc.)
If your return is approved, your refund will be processed after the seller gets the item back.
Refunds
If your return request is approved, Poshmark will issue a refund to your original payment method (credit card, PayPal, etc.). The refund amount includes:
- The full purchase price of the item
- Any shipping fees you paid
- Taxes, if applicable
Refunds are processed once the seller receives the returned item. The time it takes for the refund to appear in your account depends on your bank or payment provider.
What If the Seller Offers a Partial Refund?
Sometimes, the seller may offer you a partial refund instead of a full return. You can choose to:
- Accept the partial refund and keep the item
- Decline the partial refund and proceed with the return
If you accept the refund, the case will be closed, and you cannot return the item later.
Incase of Delayed Orders
If your order has not shipped within 7 days, you can cancel it for a full refund.
Steps for Cancelling the Order
- Open the Poshmark app or website.
- Go to My Purchases.
- Select the delayed order.
- Tap Problems/Order Inquiry.
- Choose Order is Delayed.
- Click Cancel Order.
Poshmark will send a confirmation email with refund details.
If you have any more questions about the returns, you can visit the return policy on their website.
FAQs
Final Thoughts
Poshmark has a strict return policy, so buyers should be careful when making a purchase. If an item does not fit or you change your mind, you cannot return it. However, if the item is damaged, fake, or not as described, you can file a return request within 3 days.
To avoid problems, always read the listing carefully and ask the seller questions before buying. This will help you make sure the item is exactly what you expect!
