Party City Return Policy: Simplified
Party City return policy explained: Return balloons, costumes, and decorations with confidence – here’s what you need to know
Party City is a go-to spot for all things party – think balloons, costumes, décor, and fun supplies for every occasion. If you’re shopping online or in-store, knowing the Party City return policy will help you make sure you can get a refund or exchange if plans change or you need something different.
Party City Return Policy Overview
Here’s a handy reference table for Party City’s online return policy, making it easy to see the highlights at a glance.
| Policy Detail | Summary |
|---|---|
| Return Window | 30 days from purchase |
| Returnable Condition | New, original packaging |
| Free Return Shipping | No (return label cost deducted) |
| In-Store Returns for Online Orders | Not accepted |
| Major Exclusions | Used items, close to holidays, store-specific purchases |
| Refund Processing Time | 2-5 business days after receipt |
How the Return Policy Works
- You can return items bought from PartyCity.com within 30 days of purchase.
- Returns are allowed only if items are unused and still in their original packaging.
- Returned products must look “new” – opened or used decorations and supplies aren’t accepted.
- Party City does not accept online order returns in their physical stores; use the online process for web purchases.
- Some seasonal and holiday products have different time limits for returns; check these before buying.
What Can You Return?
- It must be unused. So, don’t open costumes or try out party supplies if you’re unsure you’ll keep them.
- Only items purchased online at PartyCity.com qualify for the standard return policy.
- The item must still be in its original box, wrapper, or package.
How to Start a Return
To begin a return:
- Email Party City’s Customer Care team at customercare@partycity.com and ask for a return label.
- Include your order number, which helps them know exactly what you bought and when.
- Once they send the label, attach it to your return package.
Important: The fee for using their return shipping label gets taken out of your refund, so factor that into your plans. Shipping and handling charges paid originally aren’t refunded.
In-Store Returns for Online Purchases
You can’t bring online orders back to a Party City store for a return. Store staff may not accept online purchase returns, and each location sets its own rules. You need to follow the return process for online orders as explained in the section above.
Returns for Store Purchases
Store-bought items work differently. Each store manages its own return policy and might have special rules. I always recommend calling the store before you go, just to check what they accept and avoid surprises.
Seasonal Merchandise & Holiday Returns
Party City has special rules for holiday or seasonal items, such as Halloween costumes, Christmas decorations, or Easter supplies.
- All seasonal merchandise must be returned at least 7 days before the holiday. For example, Halloween-themed items need to be returned a week before October 31st.
- Such items must still be in new condition, inside the unopened packaging.
Miss the window? Party City won’t be able to accept the return, even if the product is untouched.
Special Case: Balloon Quality Guarantee
Party City is famous for their balloons, and they want you to be happy with every order. Here’s how their unique balloon guarantee works:
- When you pick up balloons (or get them delivered), Party City staff check and inflate them to optimal standards.
- Always inspect your balloons right after pickup or delivery – that way, if there’s a visible problem like a popped balloon or wrong color, you can get help on the spot.
If you leave with your balloons and discover a problem later, reach out to Party City within 2 hours of pickup or delivery. Be ready to send in your order number plus photos or a video showing what’s wrong. This helps them figure out the best solution, which might be a refund or replacement.
Balloon Guarantee Does Not Cover:
- Damage after pickup or delivery (think popped by a pet, left in a hot car, or kids getting creative)
- Natural balloon deflation (all balloons lose air eventually)
- Allergic reactions to latex
Refund Timeline
- Party City processes your refund once they receive your returned item.
- The refund typically appears on your bank statement within 2-5 business days after they accept the return.
- Original shipping charges paid during purchase are not refunded.
- The refund amount will be the price of the returned merchandise minus the cost of the return shipping label.
How to Contact Party City for Help
Here’s how to reach the Party City support team:
- Check Your Order Number: If your order number ends with “-D,” it came from DoorDash. For all other order numbers, contact Party City.
- Email Customer Care: Send your questions or return requests to customercare@partycity.com.
- Phone: If you ordered through DoorDash (order ends in “-D”), call DoorDash support at 1-833-380-5713.
- Visit the Help Page: For more info, visit Party City’s official help section (details found in your order confirmation).
Common Questions
Pro Tips for Hassle-Free Returns
Here are a few tricks to keep things smooth:
- Snap a Pic First: If you get balloons, open your phone and check them before leaving the store. A quick photo of your order helps if any issues pop up later.
- Check the Calendar: Returning holiday stuff? Circle the date! Beat those 7-day deadlines or risk being stuck with an army of Halloween skeletons.
- Keep the Packaging Pristine: Resist the urge to rip open the box until you’re sure. Stores are picky about what “original packaging” means!
- Know Store Rules: Bought something in-store? Give them a ring first. Every location does things a little differently.
- Contact Quick for Balloons: Noticed a problem after leaving? You got two hours to reach out – set a reminder if you’re busy! The faster you act, the better your chances for a refund.
Final Thoughts
Party City wants you to have fun, not frustration, when planning a party. Following their return policy is easy if you keep receipts, keep things unused, and ask for help quickly when needed.
Happy party shopping!
Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Party City website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Party City Customer Service directly is the best resource.
