Nordstrom Rack Return Policy: Simplified

Nordstrom Rack is the off-price sister store of Nordstrom, offering stylish finds at deep discounts. But what if something doesn’t work out? Whether you shopped online or in-store, this guide will walk you through Nordstrom Rack return policy—what’s eligible, what’s not, and how to get your refund smoothly.

Note: This article is for Nordstrom rack return Policy which is different from Nordstrom Return Policy.

Nordstrom Rack Policy Overview

Here’s a quick table to help you get the key details at a glance:

What Can You Return to Nordstrom Rack?

You can return most items including:

• Clothing and footwear
• Accessories like handbags, sunglasses, jewelry, and watches
• Home items

But they must be:

• In original packaging (like shoe boxes, tags, hangers, dust bags)
• Not worn, washed, altered, or damaged
• Not marked as “Final Sale” or “Non-Returnable”

What You Cannot Return:

• Final Sale items – clearly marked and not eligible for return or exchange.
• Beauty items – these are final sale unless otherwise specified.
• Opened car seats – the seal on the box must be unbroken for safety reasons.
• Items sold by third-party sellers through Nordstrom.com
• Designer and fine jewelry bought from Nordstrom or Nordstrom.com
• Any item that appears to be bought for resale or bulk purchase – Nordstrom Rack reserves the right to deny returns.
• Late returns: If you return something after the return window but within 60 days, you’ll get a refund on a gift card instead of your original form of payment.

How to Return Online Purchases

If you ordered from NordstromRack.com, you have 40 days from your purchase date to return eligible items.

Option 1: Return to a Store (Best Option)

• Head to any Nordstrom Rack or Nordstrom store.
• Bring your item, original packaging, and proof of purchase.
• It’s totally free and typically processed faster.

Option 2: Return by Mail

• Start your return through your NordstromRack.com account or Guest Returns page if you checked out as a guest.
• The screenshot of the returns page shared below. Fill In the Order Number and Zip Code to start your return.

• You’ll receive either a:
  • Pre-paid return label (print at home), or
  • QR code to generate a label at an eligible carrier location.
• Attach the label and ship the item.

Important:
A $9.95 shipping fee will be deducted from your refund for each prepaid label you use.

What If You’re Late?

If your return arrives after 40 days but within 60 days, Nordstrom Rack may accept it — at their discretion.

• You’ll receive only 50% of the purchase price, refunded as an electronic gift card (minus the $9.95 fee).
• Anything after 60 days? Likely to be denied.

How to Return Items Bought In-Store

If you bought something at a Nordstrom Rack store, you have 30 days from the purchase date to return it.

Option 1: Return In-Store

• Simply bring the item to any Nordstrom Rack or Nordstrom location.
• Make sure it’s in returnable condition (original packaging, unworn, not final sale).
• The return is free.

Option 2: Return by Mail (Yes, Even for Store Items)

• You can start a return online like you would for online purchases.
• Same $9.95 fee applies per shipping label.

Late Returns?

Returns made between 30 to 60 days may be accepted at Nordstrom Rack’s discretion — and you’ll get back 50% of the purchase amount on an electronic gift card, not your original payment method.

Refunds: How and When Will You Get Your Money Back?

Here’s how refunds are issued depending on your payment method:

• Credit/Debit Card: Back to your original card within 3–5 business days after your return is processed.
• Gift Receipt Return: You’ll get a Nordstrom gift card.
• Gift Card Payment: Refunds go back to the same gift card — so don’t toss it, even if the balance is zero!
• Multiple Payment Methods: Refunds will be split across the payment methods used.
• Late Returns: If accepted, you’ll receive 50% of the item’s value on a Nordstrom electronic gift card.

Note: Original shipping charges are non-refundable.

Can You Exchange Items?

Nope. Nordstrom Rack does not offer exchanges at this time — not even in-store.

If you want a different size or color, your best bet is to return the original item and place a new order.

Returning Gifts

Got a gift from Nordstrom Rack that you don’t love?

• You can return it to any Nordstrom or Nordstrom Rack store in the U.S.
• You’ll receive a Nordstrom gift card as your refund — perfect for finding something else you like.

Returning Hazardous Materials

If your item contains potentially hazardous materials (like aerosol sprays), follow these steps:

• Ship it in a separate package.
• Use the special label provided (required by USPS).
• This ensures safety and compliance with shipping regulations.

How to Contact Nordstrom Rack for Help

Need help with a return, missing item, or refund issue? Here’s how to reach out:

Live Chat Support

• Monday–Saturday: 5 AM–10 PM PT
• Sunday: 5 AM–8 PM PT
• Use the “Chat Now” feature on their Customer Service page

Call Customer Care

📞 1.888.966.6283
Same hours as above.

Pro Tips for Hassle-Free Returns

Want to make your return as smooth as your Nordstrom Rack shopping haul? Here are a few tips I’d recommend:

1. Keep the packaging – Shoe boxes, tags, and dust bags are part of the return checklist.
2. Don’t wait until the last day – Especially for mail returns. Give it a few days buffer.
3. Double-check final sale labels – You can’t return these, no matter what.
4. Use in-store returns when possible – They’re faster and free!
5. Hang on to your gift card – Even if the balance is zero. Refunds may go back to it.

Common Questions

Final Thoughts

Returning items to Nordstrom Rack isn’t complicated once you know the rules. Just keep your items in original condition, watch the return deadlines (40 days for online, 30 for in-store), and use in-store returns when possible to avoid fees. While they don’t offer exchanges, gift returns are easy and refunds are generally quick.

If you’re ever unsure about an item’s eligibility or need help with a late return, their customer care team is easy to reach. A little planning goes a long way in making sure your returns go off without a hitch.

Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Nordstrom Rack website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Nordstrom Rack Customer Service directly is the best resource.