Nordstrom Rack Return Policy: Simplified

Nordstrom Rack has a return policy that helps shoppers return items they don’t want or need. Whether you bought something online or in-store, it’s important to understand the rules about returning items.

This guide will walk you through Nordstrom Rack return policy in simple terms.

Note: This article is for Nordstrom rack return Policy which is different from Nordstrom Return Policy.

Overview of Nordstrom Rack Return Policy

• Return Window:
  • Online purchases: Must be returned within 40 days of the order date.
  • In-store purchases: Must be returned within 30 days of the purchase date.
  • Late returns: If you return something after the return window but within 60 days, you’ll get a refund on a gift card instead of your original form of payment.
• Eligible Items: You can return items like clothes, shoes, bags, and accessories unless they are marked as Final Sale or Non-Returnable.
• Non-Eligible Items:
  • Beauty products: These are final sale and can’t be returned unless mentioned otherwise.
  • Fine jewelry and designer items bought at Nordstrom or Nordstrom.com cannot be returned to Nordstrom Rack.
• Return Condition: Items should be in their original packaging and unused. This means keeping things like:
  • Hangers
  • Tags
  • Shoe boxes
  • Gift boxes
• Refund Method:
  • If you return an item on time, the refund will be given to your original payment method.
  • If you return late but within 60 days, the refund will be in the form of a gift card.
  • Late returns will be subject to a partial refund of 50% of the original price if accepted.

How to Make a Return

There are two main ways you can return your item to Nordstrom Rack:

In-Store Return (Free!)

Steps for returning the items In store:

• Visit in store with your item, receipt, and original form of payment to any Nordstrom Rack or Nordstrom store.
• Ask for assistance at Express Services, Customer Service or any register.
• Wait 3-5 business days for your refund.

Refund Timeline: You should get your refund in 3-5 business days.

Return by Mail

Steps for returning the items by mail

• Start your return online on the Nordstrom Rack website or you can initiate returns for eligible online orders by using the Guest Returns page if your purchase history is unavailable.
• Fill in the Order number, Zip/Postal Code as shown in the screenshot below

• Print the prepaid shipping label they emailed you.
• If you don’t have a printer, show a digital return code at the shipping carrier, and they’ll print the label for you.
• Send back the item.
• There is a $9.95 shipping fee that will be deducted from your refund for each prepaid label you use
• Wait for up to 10-14 business days for processing and 3-5 business days after processing for your refund.

Refund Process

• If Returning In-Store: Refunds will go back to your original payment method. If you used a credit card, it will take about 3-5 days to see the refund in your account.
• If Returning by Mail: Refunds can take 5-7 business days to show on your credit card. If you paid with a gift card, the refund will go back to that gift card.

Special Cases

• Gift Returns: If you’re returning a gift, the refund will be given as a Nordstrom gift card. You can use this gift card at both Nordstrom Rack and Nordstrom.
• Multiple Payment Methods: If you used a combination of payment methods (like a gift card and credit card), the refund will go back to each payment type in the same proportions.

Important Things to Remember

• No Exchanges: Nordstrom Rack doesn’t offer exchanges. If you want a different item, you’ll need to return the old one and buy a new one.
• Shipping Costs: Shipping fees are not refunded.
• Bulk Purchases: If Nordstrom believes you are buying items for resale, your sales are final, and you can’t return or exchange those items.
• Return Shipping for Hazardous Materials: If you’re returning something with hazardous materials, make sure to pack it separately and follow any special instructions they give you.

If you have any more questions about the returns, you can visit Nordstrom rack return policy on their website.

FAQs

Contact Nordstrom Rack

If you have questions or need help with a return, here’s how to contact Nordstrom Rack:

1. Live Chat on their website: Available from Monday to Saturday, 5 AM to 10 PM PT, and on Sunday, 5 AM to 8 PM PT.

2. Text Support: Text 1.206.210.1511 for assistance. You may receive a message or phone call, and message / data rates may apply.

3. Call Customer Care:

• Monday to Saturday: 5 AM to 10 PM PT
• Sunday: 5 AM to 8 PM PT
• Phone number: 1.888.966.6283

Summary

Nordstrom Rack has a customer-friendly return policy that gives you multiple ways to return items, either by mail or in-store. However, it’s important to make sure you return items on time to avoid extra fees or reduced refunds.

By following the rules and using the tools they provide, you can easily manage your returns and get the most out of your shopping experience.