Nike Return Policy: Simplified

Nike is known for its high-quality shoes, apparel, and accessories. But what if you buy something from Nike and later decide it’s not right for you? That’s where their return policy comes in! Nike makes returns easy and stress-free.

In this article, we’ll explain everything about Nike return policy in simple terms that anyone can understand. Let’s get started!

Overview of Nike Return Policy

Nike gives you 60 days to return most items. That means you can return your Nike product within 60 days after buying it if it doesn’t work for you. Whether you bought it online or in-store, you can return it for any reason as long as you have proof of purchase. Let’s break it down:

• Return Window: 60 days from the purchase or delivery date.
• Proof of Purchase: Required to return the item. This could be a receipt, order number, or barcode from your order history.
• Nike Members: Get free returns. If you’re not a member, you might need to pay for shipping if returning by mail.

Nike wants you to feel confident when you shop, which is why they give you this return period. However, there are some exceptions to this policy.

Exceptions to the 60-Day Return Policy

While most Nike products can be returned within 60 days, a few items have different return rules:

• Apple Watch Accessories: Must be returned within 14 days.
• Gift Cards: Cannot be returned.
• Nonreturnable Items: Some products may be marked as nonreturnable.
• Nike Clearance Stores: Items bought at Nike Clearance stores cannot be returned, and these stores do not accept any returns from other places either.
• Shipping Fees: Nike does not refund shipping fees unless you received an incorrect item.

Make sure to check these exceptions before trying to return any special items.

How to Return Nike Products

Nike offers two easy ways to return your items: In-store or by mail. Let’s look at both.

Returning at a Nike Store

• You can bring your items back to any Nike store, except Nike Clearance stores.
• Make sure to bring your proof of purchase (like your receipt or order number).
• The store will inspect the item and process your return. This way, you’ll get your refund faster than if you mail it.

Shipping Your Return

• Log into your Nike account and find the item you want to return in your order history as shown in the screenshot below.

• Start a return and follow the prompts.
• If you don’t have a printer, Nike Members can use a UPS return QR code to print a shipping label at The UPS Store. You’ll still need to pack your items for shipping.
• Print Your Label: If you have a printer, print the prepaid label yourself and pack your items for shipping.
• Drop Off Your Package:
  • For the UPS return code, go to The UPS Store.
  • For printed labels, drop off at any UPS location.
• Guests Must Pay Shipping: If you’re not a member, you’ll need to pay for shipping when returning items.

Remember to always include proof of purchase and make sure the item is in its original condition to ensure a smooth return process.

Exchanges

Nike allows exchanges at their stores (except Nike Clearance stores). You can take your item in for an exchange if they have the product you want.

If the store doesn’t have what you’re looking for, you can call Nike customer service to set up an exchange.

Refunds

Once Nike receives your return, it usually takes 1-3 business days to process it. Here’s how long it might take to get your refund:

• Credit/Debit Cards, Apple Pay, PayPal: Up to 10 days for the refund to appear in your account.
• Nike Gift Cards or Vouchers: Refunds are usually processed within 24 hours.
• Klarna: If you paid with Klarna, they will handle your refund. You’ll need to contact Klarna directly for questions.

Nike will send you an email once they’ve initiated your refund. Keep in mind that it might take extra time for the refund to show up, depending on your payment method.

Defective or Flawed Items

Nike stands behind the quality of its products. If you find that your item is defective or flawed, you can still return it after the 60-day window. You’ll need to check their warranty information for more details.

Nike Price Adjustment Policy

Did you buy something and notice that the price dropped soon after? If you’re a Nike Member, you can request a price adjustment if the price goes down within 14 days of your purchase.

• The item must be the same (same style, color, and size).
• It must be in stock when you request the adjustment.
• You need to contact Nike within 14 days of your purchase.

Once Nike verifies everything, they’ll refund you the difference.

Note: Some items are excluded from this, like final sales, custom products, and items bought with promotions like “buy one, get one free.”

Contact Us

If you have any questions about your returns, exchanges, or anything else related to Nike’s policies, their customer service team is here to help. You can reach out in the following ways:

• Chat with Nike Support:
  Available for products and order-related inquiries.
  Hours: 4 AM – 11 PM PT, 7 days a week.
• Call Nike Customer Service:
  Phone Number: 1-800-806-6453
  Hours:
• Products & Orders: 4 AM – 11 PM PT, 7 days a week
• NRC (Nike Run Club), NTC (Nike Training Club), & .SWOOSH: 8 AM – 5 PM PT, Monday – Friday
• General Inquiries: 7 AM – 4 PM PT, Monday – Friday
• Nike Help Center:
  Visit the Nike Help page for more information: Nike Help

You can also visit your nearest Nike store for in-person assistance with your returns, exchanges, or other inquiries (except Nike Clearance stores).

If you have any more questions about the returns, you can visit Nike return policy on their website.

FAQs About Nike Store Return Policy

Here are some frequently asked questions to help you understand Nike’s return policy even better.

Key Points to Remember

Here’s a quick summary of everything you need to know about Nike’s return policy:

• Return Window: 60 days.
• Proof of Purchase: Required.
• Nike Members: Free returns and additional perks like UPS return QR codes.
• Exchanges: Can be made in-store.
• Refunds: Processed within 1-3 business days after receiving your return.
• Price Adjustments: Available for Nike Members within 14 days of purchase.
• Exceptions: Some items like Apple Watch accessories and gift cards have special rules.

Final Thoughts

Nike return policy is designed to give you peace of mind when shopping. With a generous 60-day return window and easy return options, you can shop confidently knowing you have flexibility. Whether returning items in-store or shipping them back, the process is straightforward, especially for Nike Members.

Always remember to keep your proof of purchase and check any exceptions that may apply to certain items. And if you need help, Nike’s customer service is just a call or chat away!