Nautica Return Policy: Simplified

Nautica is a well-known American brand offering classic, coastal-inspired clothing and accessories for men, women, and kids. If you’ve recently shopped with Nautica and need to return something, this guide will walk you through everything you need to know about Nautica Return Policy.

Nautica Return Policy Overview

Here’s a simple snapshot of their return policy:

How Nautica Return Policy Works

If You Bought In-Store

If you bought your item at a Nautica store in the U.S., you must return it to a Nautica-owned store. Here’s how:

• Receipt Required: You need the original sales or gift receipt. No returns without it.
• Refund Method: If you have the sales receipt, you’ll get a refund to your original payment method. If you have a gift receipt, you’ll get store credit.
• Timeframe: Returns are accepted within 60 days of purchase.
• Price Adjustments: You can request one within 7 days of purchase if the price drops. Bring your receipt.
• Non-Refundable Items: Shopping bags, donations, and bag fees are not refundable.

🔍 Store Locator Tip: Use Nautica’s store locator to find the nearest return location.

If You Bought Online

Online purchases from www.nautica.com give you two return options:

1. Return by Mail

You can mail your item back to Nautica if:

• It’s unwashed, unworn, or defective
• You’re within the 60-day window
• You include proof of purchase (packing slip or order info)

Step-by-Step: How to Return by Mail

1. Pack the item in original packaging if possible.
2. Include the top portion of your packing slip.
3. Attach the return address label (cut from the bottom of the packing slip).
4. Cover any old shipping labels.
5. Ship using UPS, FedEx, or any insured service.
6. Send it to:

Nautica.com Returns  
2 Brick Plant Road  
South River, NJ 08882-9998  

7. Keep your tracking number.
8. Wait up to 30 days for your refund to appear.

Important: Nautica does not accept C.O.D. packages. You must pay for return shipping unless the return is due to a mistake on their end.

2. Return at a US Store

Yes, online orders can also be returned in-person at any US Nautica store. Just bring your item and packing slip.

Refunds Go Back to Your Original Payment Method

What You Can’t Return

Some items can’t be returned under any circumstance:

• Fragrances – Final sale
• Undergarments – Final sale
• International orders – Final sale and must be returned to the country of purchase
• Shopping bags, donations, bag fees – Non-refundable
• Items bought from third-party retailers – If you bought Nautica items somewhere else (like a department store or another website), you can’t return them to Nautica. You must return them to the original store or site, and their return policy will apply.

Shipping Fees

• Return Shipping Costs: Not covered by Nautica, unless the item is defective or there was a shipping error.
• Original Shipping Charges: These are not refunded either.
• Gift Returns: The refund goes back to the original purchaser.

Exchange

Nautica does not offer exchanges. If you want a different size or color, here’s what to do:

1. Return your original item.
2. Place a new order on nautica.com.

It’s quick and you don’t have to wait for your return to be processed before reordering.

International Shoppers

If you bought something from Nautica in another country, you must return it to a store in the same country. Nautica cannot process international returns by mail.

Received the Wrong or a Defective Item?

If you receive a damaged, defective, or incorrect product:

You MUST contact Nautica before sending it back — they’ll help you with a prepaid return label.

Have these ready:

• Your order number
• A description of what’s wrong

You can contact them via phone or live chat (details below).

Product Warranties

• Watches: Nautica watches have a 5-year warranty against defects in materials or workmanship. This does not cover normal wear and tear, batteries, case, strap, or bracelet.
• Sunglasses: Nautica sunglasses have a 1-year warranty against manufacturer defects. This does not cover the lenses.

For warranty services, contact Nautica Customer Service at 866-376-4184.

How to Contact Them for Help

If you need help with a return, refund, or damaged item, here are your options:

📞 Call Nautica

• Phone Number: 1 (866) 376-4184
• Hours: 8 AM – 9 PM EST, 7 days a week

Chat with Them

• Visit nautica.com and look for the chat icon at the bottom right.
• Available every day, 8 AM – 9 PM EST

They’re usually pretty responsive and helpful!

Common Quetsions

Pro Tips for Hassle-Free Returns

As someone who shops and returns a lot (hey, it happens!), here are a few things I’ve learned:

• Don’t toss your packing slip! It’s your golden ticket for returns.
• If your item is damaged, call before you send it back — it’ll save you money on return shipping.
• Want a price adjustment? Watch the site for 7 days after your purchase.
• If you’re returning a gift, know that the refund goes to the original buyer — not you.
• No exchanges? No problem. Just re-order your item right away and return the other one later.

Summary

If you’ve made it this far, you’re totally ready to handle a return like a pro. Whether you’re mailing it back or heading to a store, Nautica makes it fairly straightforward—as long as you follow the rules.

Happy shopping (and returning)!

Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Nautica website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Nautica Customer Service directly is the best resource.