Nautica Return Policy: Simplified
Welcome to our detailed guide on Nautica return policy. In this article, we will explain everything about returning items to Nautica in a simple and clear way.
If you have ever bought something from Nautica and needed to return it, this guide is for you. Let’s get started!
What Can You Return/Exchange?
You can return items to Nautica if they are:
- Unwashed: The item has not been washed.
- Unworn: The item has not been worn.
- Defective: The item has a defect.
Important Note: Returns must be made within 60 days from the date of purchase. You also need to have the original sales receipt or gift receipt from Nautica.
Where Can You Return Items?
- In-Store Purchases: If you bought the item at a Nautica store in the U.S., you need to return it to a U.S. store. You must have the original sales receipt or gift receipt.
- Online Purchases: Items bought from the Nautica website can be returned to a U.S. store with some exceptions. You need the packing slip or confirmation email. However, purchases made with PayPal, ApplePay, or Google Checkout must be returned to the online store.
Note: Items bought from third-party retailers (not directly from Nautica stores or the Nautica website) must be returned to the place where they were originally purchased.
How to Return an Item?
For In-Store Purchases:
- Bring the Item: Take the unwashed, unworn, or defective item to the Nautica store.
- Bring Your Receipt: Make sure to have the original sales receipt or gift receipt.
For Online Purchases:
- Pack the Item: Put the item securely in its original packaging, if possible. Include all paperwork, parts, and accessories.
- Prepare the Package: Attach the return address label from the packing slip to the outside of the package. Include the top portion of the original packing slip inside the package.
- Shipping: Use a trackable and insured shipping method like UPS or FedEx. Send the package to:
Nautica.com Returns
2 Brick Plant Road
South River, NJ 08882-9998- Keep the Tracking Number: Keep the return tracking number to monitor the delivery status.
Important Tips:
- Make sure all return shipping charges are prepaid. Nautica does not accept C.O.D deliveries.
- Nautica will not refund original shipping costs unless the return is due to a manufacturer defect or shipping error.
- Refunds for returned items will be made in the same form of payment used for the original purchase. For gifts, the refund will go to the original purchaser.
Special Items
- Swimwear and Undergarments: These can only be returned if the price tags are still attached.
- One-Time Price Adjustment: If the price of an item you bought goes down, you can get a one-time price adjustment within 7 days of purchase. You need the original sales receipt for this.
International Shoppers
If you bought something from Nautica in another country, you must return it to a store in the same country. Nautica cannot process international returns by mail.
Changing or Canceling Your Order
Once you place an order on the Nautica website, you cannot cancel or change it. However, if you get an email saying there is a problem with your payment or an item is on backorder, you can cancel those items by calling 866-376-4184.
Product Warranties
- Watches: Nautica watches have a 5-year warranty against defects in materials or workmanship. This does not cover normal wear and tear, batteries, case, strap, or bracelet.
- Sunglasses: Nautica sunglasses have a 1-year warranty against manufacturer defects. This does not cover the lenses.
For warranty services, contact Nautica Customer Service at 866-376-4184.
Contact Us
If you have any questions or need assistance with your return, you can easily get in touch with Nautica’s Customer Service. Here are the different ways you can contact them:
Live Chat:
- Hours: 8 AM to 9 PM ET
- Days: 7 Days a Week
Call Toll-Free:
- Phone Number: (866)-376-4184
- Hours: 8 AM to 9 PM EST
- Days: 7 Days a Week
Email:
Feel free to reach out to Nautica’s Customer Service team for any help you need!
If you have any other queries regarding your returns you may visit the returns page on their website.
FAQs
We hope this guide makes it easy for you to understand Nautica return policy. If you have more questions, you can contact Nautica Customer Service at 866-376-4184 or visit their contact page.
Happy shopping!
