Madewell Return Policy: Simplified
Madewell Return Policy Explained! Find out how to return in-store or online, get a refund, or exchange items with ease. Click for details!
Madewell makes returning items easy if you follow their rules. Whether you bought something online or in-store, this guide breaks down everything you need to know. Let’s start with a quick overview table, then get into details.
Madewell Return Policy Overview
| Category | Details |
|---|---|
| Return Window | 30 days from purchase date. |
| Eligible Items | Unworn, unwashed, undamaged items with tags (swimwear/undergarments need protective liners). |
| Non-Returnable Items | Final sale items, monogrammed/personalized items, altered/vintage items. |
| Refund Method | Original payment (exceptions require approval). Gift returns get e-gift cards. |
| Return Options | Mail, in-store (U.S. only), or printerless QR code drop-off. |
| International Returns | Refunds include taxes/duties, but return shipping costs apply. |
| Price Adjustments | Available within 7 days for full-price items with receipt. |
| Exchanges | Only for same style/color; excludes final sale items. |
Basic Rules for Returns
- Time Limit: You have 30 days from the purchase date to return items.
- Condition: Items must be unworn, unwashed, and undamaged.
- Swimwear, bodysuits, or underwear: Must have original tags and protective liners.
- Beauty products: Can be gently used but must look new.
- No Returns On:
- Final sale items (marked at checkout).
- Monogrammed or personalized items.
- Vintage or altered items (like hemmed jeans).
How to Return Items
Returning items to Madewell is easy. Here’s how you can do it:
In-Store Returns
- Visit a Local Store: You can take your unworn and undamaged items to any Madewell store in the U.S.
- Instant Refund: When you return the item in-store, you will receive your refund right away.
Mail Returns
If you prefer to return items by mail, follow these steps:
- Initiate Return Online: Go to the Madewell returns portal on their website.
- Print Return Label: You will need to print a shipping label and packing slip.
- Package Your Items: Put your items back in their original packaging with all tags attached.
- Drop Off Package: Take your package to a shipping location or drop it off at a USPS location.
If you do not have a printer, you can download a QR code from the returns portal and use it at a USPS location without needing to print anything.
Important Notes on Shipping
- If you are not a Madewell Insider member, there is a $7.50 shipping fee deducted from your refund when returning items by mail.
- Returns must be processed within 30 days from the purchase date to get a full refund.
Returning Store Purchases
- Bring the item and the receipt to any Madewell store within 30 days.
- Refunds are issued to the original payment method.
- Cash purchases require the original receipt.
- Gift returns need a gift receipt.
International Returns
If you’re outside the U.S.:
- Wait 48 hours after delivery before starting a return.
- Use this link to request a return.
- Madewell’s partner, eShopWorld, will refund the item price, taxes, and duties.
- You pay for return shipping and original shipping fees.
- Final sale items cannot be returned.
Exchanges
Need a different size? Here’s how:
Online Exchanges:
- Only for the same style and color.
- Place a new order online for the replacement.
- Return the original item (use the same process as returns).
- Exchanges take up to 2 weeks to process.
Store Exchanges:
- Bring the item + receipt to any store.
Note: Exchanges don’t work for final sale items, loyalty point purchases, or marketplace items.
Gift Returns
- With a Gift Receipt:
- Get a refund as a Madewell e-gift card.
- Start the return here for a prepaid label.
- Without a Gift Receipt:
- Exchanges only (in-store or online).
Refunds
- Refunds go back to your original payment method.
- Allow 3–5 business days after you get the “return processed” email.
- If you paid with a gift card, you’ll get a new e-gift card.
Price Adjustments
Madewell lowers prices sometimes. If you bought something full-price and it goes on sale within 7 days, they’ll refund the difference.
- Rules:
- Show the original receipt.
- Doesn’t apply to sale items or orders with coupons.
- One adjustment per item.
Special Cases
- Final Sale Items: These are non-returnable (clearly marked at checkout).
- Altered Items: Hemmed jeans or tailored clothes can’t be returned.
- Beauty Products: Must be in new or gently used condition.
Customer Support
If you have questions about returns or need assistance, Madewell’s customer service is available:
- Call: 1-866-544-1937
- Visit their website for more information.
FAQs
Key Tips
- Keep tags on swimwear/undergarments.
- Start returns early to beat the 30-day deadline.
- Use the QR code option if you don’t have a printer.
Madewell’s return policy is straightforward if you follow the rules. Happy shopping (and returning)!
