Lulus Return Policy: Simplified

Shopping online can sometimes lead to products that don’t quite fit or meet expectations. Lulus, a popular online retailer, understands this and has a clear return policy to make the process easy for customers. In this guide, we’ll explore every detail of Lulus return policy so you can confidently shop and return items if needed.

Key Highlights of the Return Policy

• Return Window:
  • Items must be postmarked within 21 days of delivery to qualify for refunds or exchanges.
• Condition of Items:
  • Items must be in new, unused condition, with tags attached.
• Restocking Fee:
  • A $2 restocking fee applies to each returned item.
• Refund Options:
  • Refunds can be issued to the original payment method or as store credit.
• Free Return Shipping:
  • Available for most U.S. customers, except for some locations in Alaska and Hawaii.

Detailed Breakdown their Return Policy

Return Eligibility

To be eligible for a return:

• Items must be in new condition (not worn, washed, or altered).
• All vendor tags must still be attached.
• Returns must be postmarked within 21 days of delivery.

Items Not Eligible for Returns:

• Items marked as Final Sale (exceptions apply).
• Items purchased with Klarna, Afterpay, or store credit are not eligible for return or exchange if marked as Final Sale.

Exchange Policy

Lulus offers free exchanges for the same style in a different size.

Exchange Guidelines:

• Exchanges must be initiated within 21 days of delivery.
• The original item must be postmarked within 10 days of initiating the exchange.
• If the original item is not returned within the timeframe, you will be charged for the replacement.
• Exchanges are limited to U.S. shipping addresses and one exchange per item.

Return Shipping

Lulus provides free return shipping for most U.S. locations.

How to Access the Return Label:

• For registered accounts: Log in to your Lulus account and navigate to your order history to initiate a return.
• For guest checkouts: Use your order number and email address to start the return process.

Return Label Restrictions:

• Alaska and Hawaii: Some locations may not qualify for free return shipping.
• APO/FPO and U.S. Territories: Return labels are not provided; customers must use an insured carrier.

Return Address:
Lulus Returns
2505 Hollo Rd
Easton, PA 18045
USA

Restocking Fee

A $2 restocking fee is applied to each returned item.

• This fee helps cover inspection and repackaging costs.
• Restocking fees may include state tax where applicable.

Refund Policy

Lulus offers two refund options:

1. Original Payment Method: Refunds are credited back to the card or payment method used during purchase.
2. Store Credit: A convenient option for future purchases.

Important Notes on Refunds:

• Items bought with store credit will have the refund applied to the store credit first.
• Refunds cannot be issued to alternate cards or accounts.

Exceptions to the Policy

• High Volume Returns:
  • Customers with excessive returns may face policy restrictions.
  • This includes:
    • $3,000+ in returns over 12 months and an 80% return rate.
    • $1,500+ in returns over 6 months and an 80% return rate.
  • Restrictions may include higher fees or store-credit-only refunds.
• Issues with Orders:
  • If there’s an error with your order, contact customer service for assistance.

Final Sale Items

Items marked as Final Sale:

• Cannot be returned or refunded.
• May be exchanged for a different size (if the price is over $20).

Step-by-Step Guide to Returning Items

1. Initiate the Return:
   • Log into your Lulus account or use your order number if you checked out as a guest.
2. Prepare the Package:
   • Use the original packaging or a sturdy box.
   • Remove old shipping labels to avoid confusion.
3. Drop Off the Package:
   • Use the prepaid label provided by Lulus and drop it off at the designated carrier.
   • Keep the drop-off receipt for tracking.

Contact Us

If you have questions or need assistance with your Lulus order, there are multiple ways to reach out:

Call Us

• Phone: 1 (866) 918-5858
• Hours: Monday to Friday, 5 AM – 5 PM PT

Text

• Phone: 1 (530) 203-6882
• Hours: Monday to Friday, 5 AM – 5 PM PT

Chat

• Live Chat: Available Monday to Friday, 5 AM – 5 PM PT
• Click: CHAT NOW

Email

• Email: love@lulus.com
• Available 24/7

Write Us

• Address:
  Lulus.com
  195 Humboldt Ave
  Chico, CA 95928 USA

Feel free to use any of these options to get help with returns, exchanges, or other inquiries!

If you have any more questions about the returns, you can visit the return policy on their website.

FAQs

Summary

Lulus makes returns and exchanges simple with clear guidelines and free return shipping for most U.S. customers. By understanding their return policy, you can shop confidently knowing how to handle refunds or exchanges if needed. Whether you’re returning due to sizing or an error, Lulus ensures a smooth process to keep customers happy.