Lulus Return Policy: Simplified

Lulus is a popular online store that sells trendy clothing, shoes, and accessories. They offer stylish outfits for women for all kinds of events.

In this article, we will explain Lulus’ return policy in very simple words. We will cover return windows, return fees, exchange options, refund methods, exceptions, and more. We have broken down all the information into small, easy-to-read sections. Let’s start!.

Lulus Return Policy Overview Table

Return Requirements

• You must return items within 21 days from when you receive them( postmarked within 21 days of delivery).
• Items should be in new condition.
• Tags must still be attached.
• Do not return items that are worn, used, washed, or altered.

Return Labels

• You can get a return label by logging into your Lulus account and starting a return.
• If you ordered as a guest, use your email and order number to generate a return label.
• Ineligible locations (like some parts of Alaska, Hawaii, APO/FPO addresses, and US Territories) cannot use a prepaid return label.
• If you do not use the provided label, send your package to:
  Lulus Returns
  2505 Hollo Rd, Easton, PA 18045, USA

Tip: If returning multiple items from the same order, use one package and one label to avoid multiple fees.

Return Fees/Restocking Fees

• For Orders placed before 24th Feb 2025
  • Return Fee: $2 per item will be deducted from your refund.
• For Orders placed after 24th Feb 2025
  • Return Fee: $5.95 is deducted from your refund for each label used.
• Free Returns: You can avoid the return shipping fee by choosing store credit instead of a refund to your original payment method. (Only one return label credit per order.)

How to Return Items Step by Step

1. Sign in to your Lulus account. If you are a guest, use your email and order number.

2. Go to your order history or use the order lookup page.
3. Select the items you want to return and follow the instructions to generate the return prepaid label.
4. Print the prepaid return label provided.
5. Pack your items securely and remove old shipping labels.
6. Drop off the package and keep the receipt.
7. Track your return and wait for the confirmation email.

Refunds

• Refunds will be given either:
  • To your original payment method, or
  • As online store credit
• Some items are only eligible for store credit or are marked “final sale” and cannot be returned.
• Refunds can take 10-14 business days after the items reach the warehouse.
• You will receive email updates throughout the return process.

Mixed Payments: If you paid with both store credit and another payment method, refunds will first go back to store credit.

Important: Refunds cannot go to a different card or payment method.

Exchange Policy

• Exchanges are allowed within 21 days of delivery.
• Exchanges are only for the same item in a different size.
• Shipping for exchanges is free.
• After starting an exchange, you will receive the new size before returning the original item.
• The original item must be postmarked back within 10 days after starting the exchange.
• Exchanges are allowed only once per item and only for U.S. addresses.
• Items paid with Afterpay, Klarna, or fully with store credit cannot be exchanged.

Restocking Fees for Exchanges:

• No restocking fee if you only return the original size.
• Restocking fees apply if both the original and exchanged items are returned.

Sale and Final Sale Products

• Sale items:
  • Can be exchanged for a different size if available.
  • Can be returned for store credit only.
• Final Sale items:
  • Over $20 can be exchanged for a different size if available.
  • Under $20 cannot be returned or exchanged.
  • Free items from promotions (like Buy One Get One Free) are final sale and cannot be returned or exchanged.
  • Items bought with Afterpay, Klarna, or fully with store credit that are final sale cannot be returned or exchanged.

Special Cases and Exceptions

• If something went wrong with your order, contact Lulus customer service.
• Customers with a high volume of returns may be subject to different rules.
• Gift returns require the order number and the email or name associated with the purchase.
• Gift receipts are not provided. The recipient will need the order information for any returns.

Return Shipping Tips

• Remove old shipping labels from the box before returning.
• Use the prepaid return label provided.
• Get a drop-off receipt when you send the package.
• Keep tracking information until your refund is complete.

For Alaska, Hawaii, US Territories, and APO/FPO Locations

• Some locations in Alaska and Hawaii may not get a return label.
• APO/FPO and US Territories do not get prepaid return labels.
• Use your own shipping service and send returns to:
  Lulus Returns
  2505 Hollo Rd, Easton, PA 18045, USA

What if I return a non-Lulus item?

• Lulus is not responsible for non-Lulus items sent by mistake.
• If found, they may contact you and ask you to pay shipping to get your item back.
• They may not always be able to return mistakenly sent items.

Important Tip: Double-check your package before sending it!

High Volume Returns Policy

• Lulus reserves the right to limit or refuse service to customers that show high volumes of return activity.
• High volume return activity is defined as:
  • $3,000 of returns in a 12-month period with a return rate of 80% or more, or
  • $1,500 of returns in a 6-month period with a return rate of 80% or more.
• Return rate is calculated as the dollar amount of returns divided by the dollar amount of purchases over the same period.
• Customers who meet these criteria may face:
  • No free return shipping
  • Higher per item return handling fees
  • Refunds only in the form of store credit
  • Refusal of new orders
  • Disqualification or pause of loyalty program benefits
• You can check your order and return history by visiting lulus.com/orders.
• To request all your data, visit: https://www.lulus.com/mydata

Contacting Lulus

If you have any questions or need help with your Lulus order, you can reach out in the following ways:

Call

• Phone: 1 (866) 918-5858
• Hours: Monday to Friday, 5 AM – 5 PM PT

Text

• Phone: 1 (530) 203-6882
• Hours: Monday to Friday, 5 AM – 5 PM PT

Chat

• Live Chat: Available Monday to Friday, 5 AM – 5 PM PT
• Click on the website: CHAT NOW

Email

• Email: love@lulus.com
• Available 24/7

Write Us

• Address:
  Lulus.com
  195 Humboldt Ave
  Chico, CA 95928 USA

If you have any more questions about the returns, you can visit the return policy on their website.

FAQs

Summary

Lulus has a clear return and exchange policy. If you follow their simple steps and meet the conditions, returning or exchanging is easy. Always remember to return items within 21 days, keep the tags on, and use their provided return label. Choose store credit if you want to save on return shipping fees.

We hope this guide helps make your return or exchange with Lulus simple and stress-free!