Lulus Return Policy: Simplified

Lulus is a popular online fashion retailer known for its trendy, elegant styles—from casual daywear to dreamy dresses

In this article, we will explain Lulus’ return policy in very simple words. We will cover return windows, return fees, exchange options, refund methods, exceptions, and more. I have broken down all the information into small, easy-to-read sections. Let’s start!.

Quick Overview: Lulus Return Policy At a Glance

Here’s a simple table with the essentials:

How Long Do You Have to Make a Return?

You have exactly 21 days from the day your package was delivered to postmark your return. That means drop it off at the post office or shipping location by that date. Lulus is strict—late returns aren’t accepted.

Pro Tip: Snap a photo of your package and drop-off receipt as proof—just in case something gets delayed.

What Can You Return?

Not everything you buy at Lulus can be returned, so it helps to know what qualifies.

Returnable Items Must Be:

• In new condition (no signs of wear, damage, makeup, perfume, deodorant, etc.)
• Unwashed and unworn
• Still have all original tags and packaging
• Returned in the original protective packaging (like the polybag or shoe box)

Not Returnable:

• Final sale items
• Used beauty or wellness items
• Accessories marked as non-returnable on the product page
• Gift cards
• Late returns (past the 21-day window)

If an item doesn’t meet these requirements, Lulus won’t refund or send it back to you. So handle returns with care!

Final Sale Policy (Read This Before You Buy)

If you spot a “Final Sale” tag, pause. Here’s what it means:

• Final sale = no return, no refund, no store credit
• If the item is over $20, you might be able to exchange for a different size (if available)
• Items under $20 are a done deal—no returns or exchanges

Also, if you paid with Klarna, Afterpay, or store credit, final sale items can’t be exchanged at all—even for size.

How to Return or Exchange Your Items (Step-by-Step)

If You Have a Lulus Account:

1. Log in at lulus.com
2. Go to Order History
3. Click Return or Exchange and follow the instructions to generate the return prepaid label.
4. Print your prepaid label
5. Pack your items securely and remove old shipping labels.
6. Drop it off and keep a receipt
7. Track your return and wait for the confirmation email.

If You Checked Out as a Guest:

1. Visit lulus.com/orders page. The screenshot of the same is shared below

2. Enter your email and order number
3. Follow the steps to return or exchange as explained above.

Be sure to remove any old labels from your return box to avoid shipping issues.

Who Can Use a Prepaid Return Label?

Most U.S. shoppers can use Lulus’ prepaid return label, but there are a few exceptions:

Return labels are not available for:

• Certain locations in Alaska and Hawaii
• APO/FPO military addresses
• U.S. Territories

If you’re in one of these locations or don’t want to use the Lulus label, you can send your return to:

Lulus Returns
2505 Hollo Rd
Easton, PA 18045
USA

Be sure to use an insured postal service and keep your shipping receipt until your refund is processed. Lulus isn’t responsible for lost or damaged returns.

Smart Shipping Tip

If you’re returning more than one item from the same order, pack them together in one box and use one return label. This saves you extra return label fees.

How Much Does a Return Cost?

Here’s the deal with shipping fees:

• $5.95 is deducted from your refund for using the Lulus prepaid return label
• If you’re returning multiple items from the same order, use one return label and one package. Lulus charges $5.95 per return label, so combining your items will help you avoid extra fees.
• If you use more than one label—even for items from the same order—you’ll be charged for each one separately.
• You can skip the fee by choosing store credit as your refund option—that way, the return label is free

But there’s a catch: orders paid entirely with store credit don’t qualify for that free label deal.

Exchange Policy (Free but Limited)

Want a different size of the same item? Great news: Lulus offers free size exchanges—but only for U.S. orders and only once per item.

Here’s How It Works:

1. Start the exchange within 21 days of delivery.
2. Lulus ships the new size to you for free.
3. You must send back the original within 10 days of receiving the new one.

If you don’t return either item in that 10-day window, you’ll be charged for the second item. Only one exchange is allowed per product.

Important: Exchanges are only allowed for the exact same item in a different size—not a different style or color.

Refunds: When and How Will You Get It?

Lulus processes refunds in about 10–14 business days after receiving your package. You’ll get updates by email along the way.

Refund Options:

• Original payment method (credit card, PayPal, etc.)
• Lulus online store credit

Heads up: If you used a mix of store credit and a card, the refund goes to your credit first, then the card.

Also, original shipping and return label fees are not refunded.

Returning Gifts

Lulus doesn’t offer gift receipts, but don’t worry. Gift returns are possible.

To return a gift, you’ll need:

• The order number
• The email or name used to place the order

Refunds go to store credit only. You won’t see the receipt or price in the package—it’s all emailed to the purchaser.

Special Cases: What You Need to Know

High Volume Returns = Extra Fees

If you return a lot, watch out. Lulus has a policy for “high returners”:

• Over $3,000 in returns/year and over 80% return rate
• Or $1,500 in 6 months with the same 80% return rate

If flagged, you’ll get:

• $8 per return label
• $3 per item restocking fee
• Refunds in store credit only

Buying for a bridal party or trying multiple sizes? You can email them for an exemption before returning.

Can You Cancel or Change an Order?

There’s a small window where you can cancel or update your order:

• Use the link in your confirmation email
• Or visit lulus.com/orders and cancel from there

Forgot a promo code? You can call them and they’ll apply it before it ships.

How to Contact Lulus for Help

Need assistance? Lulus has options:

• Call: Phone: 1 (866) 918-5858
  • Hours: Monday to Friday, 5 AM – 5 PM PT
• Text: Phone: 1 (530) 203-6882
  • Hours: Hours: Monday to Friday, 5 AM – 5 PM PT
• Email: loverewards@lulus.com (for store purchases and returns)
• Chat: Click on the website: CHAT NOW
  • Live Chat: Available Monday to Friday, 5 AM – 5 PM PT
• Customer Service Page: Lulus Help Center
• Order Lookup for Guests: lulus.com/orders

Common Questions

Summary

If you’re planning your next Lulus haul, knowing this return policy will help you shop smart and stress less. Happy shopping—and returning (if you must)!

Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Lulus website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Lulus Customer Service directly is the best resource.