Lidl Return Policy: Simplified

Lidl strives to ensure customer satisfaction with their products. Lidl return policy is designed to be customer-friendly, allowing you to return items that you are not happy with. Understanding the details of return policy can help you make the most of your shopping experience at Lidl.

Lidl-Branded Food Items

Lidl has a special return policy for its own branded food items called the “Lidl Love It Guarantee.” Here’s how it works:

What is the Lidl Love It Guarantee?

• Refund and Replacement: If you are not satisfied with a Lidl-branded food product, you can get both a refund and a replacement.
• 90 Days: You have up to 90 days from the purchase date to return the item.
• Receipt Required: You need to show your receipt to get a refund to your original form of payment.
• No Receipt: If you don’t have a receipt, you can still get a store credit for the lowest selling price of the item.
• Same Category Replacement: The replacement item should be from the same category and within the price range of the returned item.
• Lidl Love It Heart Symbol: Look for the heart symbol on the product packaging to know if your item qualifies.

Important Notes:

• Exclusions: This guarantee does not apply to Lidl Surprise items, gift cards, alcohol, national branded items, or returns that are not related to product quality or customer preference.
• Original Packaging: Items must be returned in their original packaging.
• Limitations: If you return more than one eligible product, the guarantee only applies to one product.

National Brand Food Items

Lidl also has a return policy for national brand food items, which are products not made by Lidl but sold in their stores.

How to Return National Brand Food Items:

• Full Refund: You can get a full refund for national brand food items.
• 90 Days: Returns must be made within 90 days of purchase.
• Receipt Required: A receipt is needed for a refund to the original form of payment.
• No Receipt: Without a receipt, you will receive store credit at the lowest selling price of the item.
• Original Packaging: Items must be returned in their original packaging.

Non-Food Items

For non-food items, Lidl’s return policy is straightforward:

How to Return Non-Food Items:

• Full Refund: You can get a full refund for non-food items.
• 90 Days: Items must be returned within 90 days of purchase.
• Receipt Required: A receipt is needed for a refund to the original form of payment.
• No Receipt: Without a receipt, you will get store credit at the lowest selling price.
• Original Packaging: Items should be returned in their original packaging.

Warranty Returns

Some non-food items come with a warranty. Here’s what you need to know about warranty returns:

How to Handle Warranty Returns:

• Defective Products: If a non-food product is defective and has a warranty (typically 3 years), you can return it.
• Receipt Required: With a receipt, you get a full refund.
• No Receipt: Without a receipt, you will receive store credit at the lowest selling price.
• Warranty Period: Make sure the return is within the warranty period.

Exclusions:

• Gift Cards: Gift cards cannot be returned or refunded.
• Alcohol: Alcoholic beverages are excluded from the return policy.

Items Missing Parts or Accessories

If an item you purchased is missing parts or accessories, Lidl provides a clear process for handling this situation:

Steps to Take:

• Check Parts List: First, verify which parts are missing by checking the product manual or packaging.
• Return or Exchange: Return the product to the store for a refund or exchange. Note that exchanges depend on product availability.
• 90 Days or Warranty Period: The item must be returned within 90 days or within the warranty period.
• Receipt Required: For refunds to the original form of payment, a receipt is required.
• No Receipt: Without a receipt, you will receive store credit at the last selling price.

If you have any further queries, you may reach out to Lidl by raising your concern through the contact form available on their website.

For any other information pertaining to returns you may visit return policy on Lidl’s website.

FAQ Section

Here are some frequently asked questions about Lidl’s return policy:

Summary

Lidl return policy aims to make your shopping experience pleasant and hassle-free. By following these guidelines, you can easily return items and get refunds or replacements when needed.

Always keep your receipts, return items within the specified timeframes, and ensure products are in their original packaging to make the process smooth.