Learn everything about Jos A Bank return policy in our simple guide. Find out how to return or exchange items with ease.
Jos. A. Bank is a popular men’s clothing brand known for its classic suits, dress shirts, and business casual apparel. Whether you shopped online or in one of their retail stores, if your purchase didn’t work out, don’t worry—I’ve broken down everything you need to know about their return policy, step by step.
Jos A Bank Return Policy Overview
Policy Detail
What You Need to Know
Return Window
90 days from purchase (in-store) or 90 days from shipment (online)
Return Methods
In-store or by mail (mail return only for online orders)
Exchanges
Only available in-store
Final Sale Items
Not returnable or exchangeable
Custom Orders
May follow separate terms provided during purchase
Monogrammed Items & Face Masks
Cannot be returned or exchanged
Refund Method
Original form of payment (or check if not possible)
Return Shipping Fee
Free (prepaid FedEx return label for mail returns)
Required for All Returns
Original receipt
How the Jos. A. Bank Return Policy Works
You Get 90 Days to Return or Exchange
If you’re not happy with your purchase, you have up to 90 days to return or exchange it. This 90-day clock starts:
From the purchase date if you bought it in-store.
From the shipping date if you bought it online.
If it’s been more than 90 days, you’ll need to visit a store. The store manager decides whether they’ll accept the return, and if they do, you’ll only get in-store credit.
Important: Returns over 90 days old cannot be processed by mail.
Items That Cannot Be Returned or Exchanged
Some things simply can’t go back:
Final sale items
Face masks
Monogrammed items
Worn or altered clothing (may be denied at the manager’s discretion)
Also, keep in mind that custom orders might have their own rules. If you ordered something custom, check the terms provided when you placed the order.
Return and Exchange Options
Option 1: Return by Mail (For Online Orders Only)
If you ordered online, you can return your items for free using a prepaid FedEx shipping label.
If you paid by credit card, the refund goes back to the same card.
If you paid by debit card, they’ll do their best to refund the original card.
If a card refund isn’t possible, and the amount is over $50, they’ll mail you a check from their corporate office within 10 business days.
If it’s under $50 and the store doesn’t have enough cash on hand, they’ll also issue a check.
Note: Returns of worn or altered clothes? Store managers decide. It’s not guaranteed.
Exchanges Must Be Done In-Store
Want to swap your item for a different size or color? You’ll need to visit a Jos. A. Bank store. Online exchanges are not offered. If you want a different item, return it and place a new order.
Refunds and Promotions
Refunds always go back to your original payment method. That includes:
Credit card → same credit card
Debit card → same debit card (if possible)
Other payment → check from corporate (if refund can’t be issued at the store)
If you used a discount or promo when buying the item, the refund is reduced by the prorated value of that savings. For example, if you bought two shirts during a “Buy 1, Get 1 50% Off” sale and return one, your refund might be adjusted.
How to Contact Jos. A. Bank for Help
Whether you have questions or need help with your return, you’ve got options.
Here are a few expert shopper tricks to make your returns smooth as silk:
Save the receipt – Without it, your return may be denied.
Return within 90 days – After that, it’s store-credit only (and manager approval).
Don’t mail in-store purchases – Only online orders can be returned by mail.
Avoid returning worn or altered clothes – These are a gamble and not always accepted.
Plan exchanges in person – You can’t swap online orders through the mail.
Common Questions
Can I return something I bought more than 90 days ago?
Only in-store. Returns after 90 days are up to the store manager’s discretion and are only eligible for in-store credit.
Can I return a monogrammed item?
Nope. Monogrammed items and face masks are final sale and can’t be returned or exchanged.
Do I get my full refund if I used a discount?
No. If you used a promotion, your refund is adjusted based on the savings applied to that item.
Can I exchange an item online?
No, exchanges are only done in stores. If you want to swap an online order, you’ll need to return the item and place a new order.
Final Thoughts
Jos. A. Bank return policy is generous with its 90-day window and free return shipping for online orders. Just remember: no monogrammed returns, no mailing in-store purchases, and always keep your receipt. As long as you follow the steps, returning or exchanging should be pretty painless.
Need more help? Use the contact info above and reach out—I’ve found their customer support to be easy to reach.
Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Jos A Bank website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Jos A Bank Customer Service directly is the best resource.
I'm Ratika, the founder and writer of PaperBeez.com, a go-to resource for navigating return policies. I believe in reliable information, so I personally delve into official websites and connect directly with customer support teams to clarify every policy detail. My aim at PaperBeez.com is to empower readers with crystal-clear, accurate, and actionable return policy guides, ensuring your shopping returns are straightforward and stress-free.
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