Jos A Bank Return Policy: A Complete Guide

When shopping, it’s important to know the return policy, especially if you’re not completely satisfied with your purchase. Jos A. Bank has a return policy that makes it easier for customers to return or exchange items.

This article will explain Jos A Bank return policy in very simple language. We’ll break down each part of the policy, so you know exactly what to do if you need to return or exchange something.

Jos A Bank Policy Overview

Here’s a quick overview of the key points in Jos A Bank return policy:

• Return Window: You have 90 days from the date of purchase or shipment to return or exchange an item.
• In-Store Returns: Items can be returned or exchanged at any Jos A. Bank store.
• Mail Returns: Items can be returned by mail using a prepaid shipping label.
• Refund Method: Refunds will be made to the original form of payment.
• Custom Orders: Custom orders have different return rules, provided at the time of purchase.
• Non-Returnable Items: Monogrammed items, face masks, and final sale items cannot be returned.
• Special Cases: Returns after 90 days are allowed at the store’s discretion and only for in-store credit.

Detailed Breakdown of Jos A Bank Return Policy

Return Window

• 90 Days to Return: If you buy something from Jos A. Bank and decide you don’t want it, you have 90 days to return it. This is true whether you bought it in a store or online. The 90 days start from the date you bought the item in the store or the day it was shipped to you if you bought it online.
• After 90 Days: If you try to return an item after 90 days, you can only do it in a store, not by mail. Also, the store manager will decide if they can accept the return. If they do accept it, you won’t get money back. Instead, you’ll get store credit, which you can use to buy something else in the store.

Non-Returnable Items

• Custom Orders: Some items are specially made just for you, like custom suits. These items might have different return rules. The rules will be explained to you when you place your custom order.
• Monogrammed Items and Face Masks: You can’t return or exchange items that have been monogrammed (this means they have been personalized with your initials or name) or face masks.
• Final Sale Items: Some items are marked as “final sale.” This means you can’t return or exchange them, so make sure you really want them before you buy.

Refund Process

• Original Form of Payment: When you return an item, Jos A. Bank will give you your money back the same way you paid for it. For example, if you paid with a credit card, they will put the money back on your credit card.
• Debit Card Purchases: If you paid with a debit card, Jos A. Bank will try to put the money back on that debit card. If they can’t, they might give you a check instead.
• Promotions: If you used a coupon or got a discount when you bought the item, the amount of money you get back will be less. This is because they will take away the amount of the discount from your refund.

How to Make a Return

Return by Mail

Free Return by Mail: Jos A. Bank offers a free return service by mail. Here’s how you do it:

• Start your return request online. Fill the order number and email Id as shown in the screenshot below.

• Choose the items you want to return.
• Print the prepaid shipping label and put it on the box.
• Drop the package off at any FedEx location.
• You can track your return online to see when it arrives.
• It takes about 10 business days for Jos A. Bank to process your return once they receive it.

Return In Store

Return to Any Jos A. Bank Store: You can bring your items back to any Jos A. Bank store to return or exchange them. Here’s what you need to do:

• Find a store near you using the store locator on their website or call their customer service number 1-800-285-2265.
• Bring the item you want to return, along with your original receipt.
• Provide your name, address, and phone number when you make the return.
• If you paid more than $50 in cash or with a non-credit/debit card, and they can’t give you a refund in the store, they will send you a check within 10 business days.

Special Considerations

1. Orders Placed in Store

• If you placed an order in the store, you cannot return it by mail. You must return it to a store.

2. Altered or Worn Clothing

• If the clothing has been altered or worn, whether you can return or exchange it will depend on the store manager’s decision.

If you have any more questions about the returns, you can visit Jos A Bank return policy on their website.

Contact Us

If you have any questions or need help with your return, Jos A. Bank offers several ways to contact them:

• Chat: Chat with a member of the support team online.
• Text:
  • Online Support: 1-346-201-4596
  • Customer Service: 1-800-999-7472
• Phone:
  • Call toll-free to talk with the support team: 1-800-999-7472
  • Hours:
    • Monday – Friday: 8 am – 10 pm CST
    • Saturday: 9 am – 8 pm CST
    • Sunday: 10 am – 8 pm CST
• Email: Use the online contact form available on their website.
• Mail: Send a letter to:
  • Jos. A. Bank Clothiers, Inc.
  • Customer Relations
  • 6380 Rogerdale Rd
  • Houston, Texas 77072
  • Attn: Online Customer Relations

For any return or exchange issues, you can reach out through these methods, and the Jos A. Bank team will be ready to assist you.

FAQs

Summary

Jos A Bank return policy is straightforward and designed to be customer-friendly. Remember to keep your receipt and return your items within 90 days. Whether you’re returning by mail or in-store, the process is simple and hassle-free.

If you ever have any questions, Jos A. Bank’s customer service is there to help. By understanding this return policy, you can shop with confidence, knowing you can easily return or exchange your purchases if needed.