Hatch Return Policy: Simplified

Welcome to our detailed guide on the Hatch return policy. Whether you bought something that didn’t fit, changed your mind, or found a defect, we’ve got you covered.

In this article, we’ll break down everything in simple language so you can understand how to return or exchange items easily.

Hatch Return Policy Overview

Return Window

• Time Limit: You have 30 days from when you place your order to return items.
• Processing Time: Once your return is received, expect a refund within 3-10 business days.

Return Conditions

• Condition of Items: Items must be unused, unwashed, and unworn with all original tags and packaging.
• Beauty and Swimwear: Beauty items must be unopened. Swimwear must be tried on over underwear and returned in its original condition.

Final Sale Items

• Non-returnable: Items marked as “FINAL SALE” cannot be returned or exchanged.

How to Start a Return or Exchange

Online Returns and Exchanges

1. Visit the Return Portal: Go to Hatch Return Portal.

2. Enter Your Order Number: Type “HC” followed by your six-digit order number (e.g., HC123456) and Zip Code as shown in the above screenshot.
3. Choose Return or Exchange:
   • Return: For a refund, choose “Return for a Refund”. Note a $10 return shipping fee applies.
   • Exchange: For a different size or color, choose “Exchange for the Same Item”. Exchanges are free.

Sending Back the Return

• Shipping Label: Use the specific shipping label provided for your return.
• Time Frame: Ship the return within 7 days of initiating the process. Late returns may be cancelled.

Return Methods

Express Returns

• Drop-off Location: Choose a Staples location for drop-off.
• Process:
  • Select “Express Return” when prompted. Once your return is confirmed, you will receive a QR Code.
  • Get a QR code via email.
  • Drop off the item at Staples without needing a box or label.
  • Fee: They charge $10 for as a return fee on express returns. Exchanges are free.

Mailback Returns

• Shipping Provider: Use FedEx to send back returns.
• Process: Initiate a return on Hatch returns site.
  • Choose “Mail back via FedEx”.
  • Use system generated return label.
  • Ship within 7 days of the return initiation.
  • Fee: $15 return fee on mailback returns. Exchanges are free.

Handling Defective Items

• Contact: Email info@hatchcollection.com.
• Process: They will guide you through returning the defective item.

Refund Timeline

• Express Returns: Refund processed once dropped off at Staples, takes 3-5 business days to post.
• Mailback Returns: Refund processed within 10 business days after the warehouse receives the return.

Special Cases

Gift Returns

• Process:
• Visit Gift Return Portal.

• Enter order number (remove “L1” if included), email Id and Zip Code.
• Follow instructions for return.
• Refund: Merchandise credit issued once return is processed.
• Exchange Shipping: Sent to the original order’s shipping address.

International Returns

• Policy: Only returns for merchandise credit are accepted.
• Contact: Email info@hatchcollection.com for instructions.
• Duties and Taxes: Must be covered by the sender.

Contact Information

For more details or assistance, you can reach out to Hatch’s customer service:

• Phone: 212.343.1685 ex 1 (Monday-Friday 10 am – 6 pm EST)
• Email: info@hatchcollection.com
• Stores Location : https://www.hatchcollection.com/pages/stores

For any further information on returns or exchanges , you may visit Hatch Return Policy on their website.

FAQs

By following these guidelines, you can ensure a smooth return or exchange process with Hatch. If you have any questions, don’t hesitate to reach out to their friendly customer service team for help.