Hatch Return Policy: Simplified
Want to return a Hatch item? Our informative article explains the Hatch return policy clearly, so you can return or exchange without stress.
Hatch is a popular brand known for stylish maternity clothes and beauty products that help women feel good before, during, and after pregnancy.
If you’ve bought something from Hatch and it’s not quite right, this guide will make Hatch return policy easy to understand.
Hatch Return Policy Overview
Here’s a handy chart to get you started with the basics of the return policy:
| Policy Detail | What You Need to Know |
|---|---|
| Return Window | 30 calendar days from the date you placed your order |
| Return Condition | Items must be unused, unwashed, unworn, with original tags and packaging |
| Return Fees | $10 (Happy Returns Drop Off), $15 (Mail-back via UPS) |
| Exchanges | Free for the same item in a different size or color |
| Non-Returnable Items | Final sale items, underwear, opened beauty products |
| Store Return? | Online purchases cannot be returned in-store |
| Refund Time | Usually 3–10 business days after Hatch gets your item |
| Return Methods | Mail-back via UPS or Happy Returns Drop Off |
| Gift Returns | Refunded to a gift card, gift giver isn’t notified |
What Can You Return?
To get a refund or exchange from Hatch, your item must be:
- In brand new condition — never worn, washed, or used
- Returned with all original tags and packaging
- For beauty items, it must be unopened
- For swimwear, it must be tried on over underwear and include all original tags
🚫 You cannot return:
- Final sale items (look out for this label during checkout or on your receipt)
- Underwear (always final sale)
- Opened beauty products
- Items returned outside of the return portal or without an authorized shipping label
How to Start a Return or Exchange
Returning something to Hatch is done online, and you must go through their official return portal:
Follow These Steps:
- Go to the return portal and enter your order number and Zip Code as shown in the below screenshot
- Select the item(s) you want to return or exchange.
- Choose whether you want a refund, exchange, or merchandise credit.
- Pick a return method (Happy Returns or mail-back via UPS).
- Ship or drop off your return within 7 days of starting it.
If you miss that 7-day window after starting your return, it might be canceled.
Return & Exchange Options
Here’s what you can choose when returning:
Exchange for Another Size or Color
- Totally free
- Must be for the same item
- Start the exchange through the return portal
- You’ll get a new order confirmation and tracking info when it ships
Return for Merchandise Credit
- Choose this if you shop at Hatch often
- Credit is issued as a gift card as soon as you start the return
Return for Refund
- You’ll get your money back (minus return shipping fees)
- Refund is issued after your return is received and processed
Return Methods: Mail-back vs. Happy Returns
You’ve got two options for how to return your item:
📦 Mail-back via UPS
- Use the label Hatch gives you during return setup
- Costs $15 (deducted from your refund)
- Use original packaging and include the packing slip
- Get a scan receipt when dropping off at UPS
📍 Happy Returns Drop Off
- Choose a nearby drop-off spot like UPS Store, Staples, Ulta Beauty, or Giant Eagle
- Costs $10
- No box or label needed — just bring your item and QR code
- Get a scan receipt at drop-off
Hatch takes responsibility for the return once the item is scanned in. But it’s always smart to ask for a receipt just in case.
Defective Item
If your Hatch item arrives damaged or has a manufacturing defect, don’t panic.
Just email them at help@hatchcollection.com, and they’ll take care of it. Make sure to include your order number and a clear description (photos help, too).
Refund
- Returns usually take 1–2 weeks to reach Hatch’s warehouse
- Once they receive it, processing takes up to 10 business days
- You’ll get an email confirmation once your refund is issued
So, in total, it might take up to 3 weeks from when you ship your return to seeing money back in your account.
Price Adjustment
Yes, but only within 7 days of your order date.
Important rules:
- Item must still be in stock on Hatch’s website
- No price adjustments for final sale items
- Only one discount code allowed per order
Gift Returns
Want to return a gift without tipping off the gift giver? You can!
Go to the gift return portal and:
- Enter the order number, email address and Zip Code as shown in the below screenshot
- Follow the steps to return the item
- Ship it back within 7 days of starting the return
The refund will be issued as a gift card, and the person who bought it won’t be notified.
Final Sale Items
Hatch marks some items as “Final Sale,” and these cannot be returned or exchanged — no exceptions.
This includes:
- Items labeled “Final Sale” during checkout or on your order confirmation
- Underwear
- Gift cards
If you’re unsure whether something is final sale, double-check the product page or your receipt.
How to Contact Hatch for Help
If you need help with your return or have questions, you can reach Hatch in two ways:
Use the Contact Form:
- Visit the Hatch Contact Us page
Email:
- Send a message to: help@hatchcollection.com
They’re usually good about getting back to you quickly.
For any further information on returns or exchanges , you may visit Hatch Return Policy on their website.
Pro Tips for Hassle-Free Returns
Here are a few expert tips to make your Hatch return go as smoothly as possible:
- Start your return right away. You only have 7 days to drop it off once initiated!
- Keep your return organized. Only return the items listed in your request, and use the exact shipping label Hatch gives you.
- Always get a scan receipt. Whether you’re dropping off at Happy Returns or UPS, it’s your proof if anything goes wrong.
- Double-check for “Final Sale” tags. These items are not eligible for return — don’t waste time trying.
- Don’t try to return online orders in-store. Their system doesn’t allow it, so it’ll just slow things down.
Common Questions
Final Thoughts
Returning to Hatch isn’t too hard if you follow the steps. Just remember the 30-day window, stick to authorized return methods, and watch out for final sale items. Whether you’re exchanging for a better fit or sending something back, Hatch gives you clear options and a pretty smooth return process.
