Garage Return Policy: Simplified

Shopping is fun, but sometimes you might buy something that doesn’t fit or isn’t what you expected. That’s where return policies come in! In this article, we will explore Garage return policy, a popular clothing store.

We will cover everything you need to know about returning items, including how to make returns, what items can be returned, and more. Let’s get started!

Garage Return Policy Overview

Garage offers a straightforward return policy to make shopping easy and stress-free. Here are the key points of their return policy:

• Return Period: You have 30 days from the purchase date to return items.
• Return Methods: You can return items by mail or in store for online orders. In-store purchases must be returned in-store.
• Eligibility Requirements: To return an item, it must be:
  • Unworn, unused, and unwashed.
  • Have original price tags attached.
  • Shoes must be in original condition with protective film, if applicable.
• Final Sale Items: Some items cannot be returned. These include:
  • Earrings, fragrance, and beauty products.
  • Clearance items marked as “Final Sale.”
  • Gift cards and e-gift cards.

How to Make Returns

Returning items to Garage is easy! Here’s how you can do it:

Returning by Mail

1. Find Your Order: Log into your online account and go to your order history.

2. If you checked out as a guest, fill out the tracking form by filling the order number, Order email and billing postal code as shown in the image below

3. Print Your Pre-Paid Return Label: After finding your order, select “Print Return Label.” Your information will be filled in automatically.
4. Label Package & Drop Off: Attach the return label securely to your package (preferably in the original packaging) and drop it off at any UPS office.

Important Notes:

• If you are returning more than one order, each order needs its own return label and must be packaged separately.
• Make sure your items meet the return policy requirements.

Returning in Store

1. Bring the Item: Take the item you want to return to a Garage store. It must be in its original condition.
2. Proof of Purchase: Bring your receipt or proof of purchase with you.
3. Eligibility Check: Ensure your item meets all the eligibility requirements mentioned above.

Exchanges

Exchanging items at Garage is a simple process, but it can only be done in-store. This applies to items purchased both online and in-store. Here’s how you can make an exchange:

How to Exchange

1. Visit a Garage Store: If you want to exchange an item, you must go to a Garage store.
2. Bring Your Item: Take the item you want to exchange with you. Make sure it is in its original condition.
3. Proof of Purchase: You need to bring your proof of purchase, which is usually the invoice or receipt. Without this, the exchange cannot be processed.
4. Time Frame: You have 30 days from the date of purchase to make your exchange.
5. Separate Exchanges: If you have items from both Garage and Dynamite, you must exchange them separately at their respective stores.

Important Notes

• No Phone or Online Exchanges: Currently, Garage does not allow exchanges by phone or online. All exchanges must be done in-store.
• Eligibility Requirements: Make sure your item meets all eligibility requirements. This includes being unworn, unwashed, and having original tags attached.

By following these steps, you can easily exchange your items at Garage and find something you love!

Refunds

When you return an item, you may want a refund. Here’s how it works:

For Returns by Mail (Online Orders)

• Refunds will be processed within 10 business days after Garage receives the returned items.
• Refunds will be issued using the same payment method you used for the original purchase.
• Shipping charges are not refundable.

For Returns in Store

• Refunds will be given using the same credit or debit card you used for the purchase.
• If you paid with a gift card, the refund will go onto a new gift card.

Gift Returns

If you received a gift, here’s how refunds work:

• As a Recipient: If you want to return a gift, you will get a new gift card for the refund amount.
• As a Sender: If you are the person who bought the gift, you can get a refund back to your original payment method.

Defective Items

Sometimes, items may be defective. If you think you received a defective item, follow these steps:

• Contact Customer Service: Email Garage at customerservice@garageclothing.com with:

1. A clear photo of the defective item.
2. Your order number.

• Refund Process: If the item is confirmed defective, you will receive a full refund.
• Security Tags: If your item has a security tag still on it, contact customer service for an immediate refund.

Contact Us

If you have more questions or need help, Garage has a customer service team ready to assist you. Here’s how you can reach them:

• Customer Service Hours:
  • Monday to Friday: 9:00 a.m. to 12:00 a.m. EST
  • Saturday and Sunday: 9:00 a.m. to 9:00 p.m. EST
• Email: Fill out the contact form on their website.
• Live Chat: Click the Messenger icon on the bottom right of their website to chat with support.
• Phone: Call 1-888-342-7243 for assistance.
• Find a Store: Use the “Find a store” tool on their website to locate a Garage store near you.

If you have any more questions about the returns, you can visit Garage clothing return policy on their website.

FAQs

Summary

Understanding Return policy Garage can make your shopping experience much easier. Remember, you have 30 days to return items, and you can do it by mail or in-store.

Always check if your item meets the eligibility requirements before returning it. If you have any questions, don’t hesitate to reach out to their customer service team.

Happy shopping!