Free People Return Policy: Simplified

When shopping online or in-store, it’s important to know the return policy so that you can return or exchange items if needed. Free People has a detailed return policy for its customers to follow, whether they bought their items online or in-store.

In this article, we’ll break down Free People return policy into simple sections to make it easy for everyone to understand. This guide will help you know what to do if you need to return or exchange something you bought from Free People.

General Return Policy for Online Purchases

If you bought something from the Free People website, here’s how the return process works:

• Return window: You have 30 days from the delivery date to return items.
• Condition: The items must be unworn, unwashed, and still have the original tags.
• Refund method: If Free People receives your return within 30 days, they’ll refund your original payment method. After 30 days, they’ll issue an e-gift card for the return amount.

Important Points:

• You must have your original receipt to process the return.
• If you paid with a gift card or e-gift card, you’ll get a new e-gift card as your refund.
• Items bought at independent boutiques or department stores can’t be returned to Free People. You need to return them to the store where you bought them.

In-Store Purchases

If you purchased your items at a physical Free People store, here are the steps for returning them:

• Where to return: You must return the items to a Free People store.
• Required items: You need your original store receipt and the attached price tags.
• Refund: If you return the items within 30 days, Free People will refund your original payment method. If after 30 days, you’ll get a merchandise credit.

Holiday Return Policy

For purchases made between October 1, 2024, and December 24, 2024:

• Returns by January 31, 2025: Items returned in their original condition, with the Free People price ticket attached and an original store receipt, will be refunded to the original payment method.
• Returns after January 31, 2025: An e-gift card will be issued for the purchase amount.

Gift receipt returns: Items can be exchanged or refunded for the value indicated on the gift receipt. Refunds will be issued as merchandise credit.

Additional notes:

• Beauty & Wellness items must be unopened and unused, and returns are accepted only in stores that carry these products.
• Vintage Loves and select FP Mart items are not eligible for return.

For purchases made before October 1, 2024:

• Items received at our warehouse within 30 days of delivery will be refunded to the original payment method.
• Returns received after 30 days will be refunded via e-gift card.

How to Start a Return (Online)

Free People makes it easy to start a return if you bought something online. Here’s how to do it:

1. Start your return, enter the Order Number and Billing Zip Code as shown in the below screenshot

2. Or Log into your account: Go to your account and find your order history.
3. Select items: Pick the items you want to return.
4. Print return label: Use the pre-paid SmartLabel® to print your return label.
5. Ship it back: Pack your items and drop them off at a USPS location.
6. Receive your refund: Once Free People processes your return, you’ll get your refund within 1-3 business days to your original payment method. If it’s after 30 days, you’ll receive an e-gift card instead.

Returning Special Categories

Free People has special return rules for certain items like beauty products, swimwear, vintage items, and furniture. Below is a breakdown:

• Beauty & Wellness Products:
  • Can only be returned unopened and unused.
  • You can return these to stores that carry beauty products or to the online returns warehouse.
• Swimwear and Intimate Apparel:
  • Swimwear and intimate items must be in new condition with all original packaging and tags.
  • Sanitary strips should still be in place for swimwear.
  • Worn or soiled items will not be accepted.
• Vintage Loves and Vintage Revival:
  • These items cannot be returned.
  • Make sure to double-check the product information before purchasing.
• Furniture and Oversized Items:
  • These can be returned within 30 days of delivery.
  • You must return them in like-new condition with the original packaging.
  • Customers are responsible for paying return shipping for these large items.

Gift Returns

If you received a gift from Free People and want to return it, here’s what to do:

• Use the pre-paid SmartLabel® to return the gift.
• Select “Gift” during the return process to receive an e-gift card instead of a refund.
• You’ll need the original order number and billing zip code. If you don’t have this information, you’ll need the name and email of the gift giver.

Exchanges

If you ordered the wrong size or color, you can exchange the item:

• Exchange window: The item must be returned within 14 days to qualify for an exchange.
• Refund method: Once Free People gets your returned item, they’ll process your exchange. If the item is out of stock, they will issue a refund to your original payment method.

Note: Exchanges are not available for international customers. Instead, international customers will need to return the item and place a new order.

International Returns

For international orders, you can return items using any trackable shipping method. However, customers are responsible for paying for the return shipping and any duties.

• Free People’s return address for international returns:

  Free People Returns
  10901 State Ave
  Kansas City, KS 66109
  Attn: Returns Department

Refund Processing Time

Once Free People receives your returned items, here’s what happens:

• Processing time: It takes about 1-2 weeks to process your return.
• Notification: You’ll get an email when the return is complete.
• Refund time: After processing, it takes 1-3 business days for the refund to appear in your account.

Special Cases

Some purchases have extra rules when it comes to returns:

• FP MART items: These need to be returned directly to the seller.
• Hazardous items: Contact customer service for instructions on returning hazardous items.

Price Adjustments

If an item you bought goes on sale, you can request a price adjustment within 14 days of your purchase. Note that price adjustments are only available for items purchased at Free People stores or freepeople.com.

FP Movement Store Return Policy

If you’ve made a purchase at an FP Movement store, here’s what you need to know about returning items:

• Return window: You have 30 days to return items for a refund to your original form of payment.
• Returns after 30 days: If you return an item after 30 days, you will receive a merchandise credit instead of a refund.
• Condition of items: Items must be unworn, with the FP Movement price ticket attached.
• Gift returns: If you have a gift receipt, you can exchange the item or receive a merchandise credit for the value listed on the gift receipt.
• Price adjustments: If you find that an item you bought goes on sale within 14 days of purchase, you can request a one-time price adjustment with your receipt.
• Beauty & Wellness products: Only unopened and unused Beauty & Wellness products can be returned.

Key Points of Free People Returns Policy

• Returns must be made within 30 days for a refund.
• Items must be unworn, unwashed, and have the original tags attached.
• Returns after 30 days will receive a Free People e-gift card.
• Beauty, swimwear, intimates, and furniture have special return rules.
• Vintage items cannot be returned.
• Use a pre-paid SmartLabel® to make returns easier.
• Exchanges must be processed within 14 days.
• For international orders, customers are responsible for return shipping costs.

If you have any more questions about the returns, you can visit Free People return policy on their website.

FAQs

Free People return policy ensures that customers have flexibility when returning or exchanging items. By understanding these rules, you can shop confidently, knowing you can return most items if they don’t work out.

Just remember to check the special return rules for items like beauty products, swimwear, and vintage items!