Free People Return Policy: Simplified
Free People return policy made easy! Discover the steps for returning online and in-store purchases, plus how to handle special items like beauty and vintage.”
Free People is known for its boho-chic style and carefully curated collections that speak to the creative, adventurous spirit. Whether you shopped online or picked something up in-store, sometimes a return is just part of the journey.
I’ve broken down Free People return policy, so you know exactly what to expect—and how to make it smooth.
Free People Return Policy Overview
| Feature | Details |
|---|---|
| Return Window | 30 days from shipment date |
| Condition of Items | Must be new, unworn, unwashed, with original tags attached |
| Final Sale Items | Non-returnable (includes beauty products, intimates, vintage, etc.) |
| Online Orders Return Options | Mail return (via prepaid label or own shipping) |
| In-Store Purchases | Return to Free People store only (no mail returns) |
| Refund Method | Original form of payment or e-gift card (if no receipt) |
| Return Shipping Fee | $5.95 (deducted from refund if prepaid label used) |
| Exchanges | Only available for same item in different size |
| International Orders | Final sale—non-returnable |
Returning Items Bought Online (U.S. Customers)
You have 30 days from the shipment date to return your item. If it’s been longer than 30 days, your return won’t be accepted.
How to Return by Mail
You’ve got two options:
Option 1: Use the Prepaid SmartLabel
- Go to Free People’s returns portal.
- Enter the Order Number and Billing Zip Code as shown in the below screenshot
- Or Log into your account: Go to your account and find your order history.
- Select items: Pick the items you want to return.
- Print return label: Use the pre-paid SmartLabel® to print your return label.
- Ship it back: Pack your items and drop them off at a USPS location.
- Receive your refund: Once Free People processes your return, you’ll get your refund within 1-3 business days to your original payment method. If it’s after 30 days, you’ll receive an e-gift card instead.
Important: Using the SmartLabel® will cost $5.95, which will be deducted from your refund.
Option 2: Use Your Own Shipping Method
Self-Shipping Option: You may use your own carrier to ship the return. Be sure to include your packing slip and use a trackable/insured shipping method. Send your package to:
Free People Returns
10901 State Ave
Kansas City, KS 66109
Attn: Returns Department
Important: Items must be sent back within 30 days of the delivery date. If they are postmarked after 30 days, they might not be accepted.
Note: Returns for COD (Cash on Delivery) orders are not accepted.
How to Return Items Bought In-Store
If you purchased an item from a Free People store, it must be returned to a store.
Mail-in returns are not accepted for in-store purchases.
To return:
- Bring the item along with the receipt or proof of purchase.
- Ensure the item is unworn, unwashed, and still has the original tags.
- Return within 30 days of purchase.
If you don’t have your receipt:
- You may still be able to get store credit, but it’s not guaranteed.
What You Can and Can’t Return
Eligible for Return
- Items in new condition
- Must be unworn, unwashed, and with original tags
Final Sale – No Returns Allowed
Free People is strict about not taking back these items:
- Beauty and wellness products
- Intimates (like underwear and bras)
- Vintage items
- Customized or personalized items
- Items marked “FINAL SALE”
Even if they look unused, these can’t be returned.
Exchange Policy
Free People only allows even exchanges for the same item in a different size.
Here’s how to do it:
- Go to the returns portal.
- Choose the item and select “Exchange.”
- If your size is available, they’ll ship it right away.
They’ll hold your size for 14 days, giving you time to send back the original item. Once your return is scanned by the carrier, the exchange item ships.
Return Options and Gift Returns
Gift Returns
Received a gift? No problem.
- You can return it using the online portal.
- Choose to get an e-merchandise credit (a Free People e-gift card) instead of refunding the buyer.
Just follow the same steps as a regular return, but make sure to select the gift option.
Klarna and PayPal
Some third-party payment methods (like Klarna or PayPal) may require you to return your item online only. Double-check your payment method when starting the return process.
Refunds: How and When You’ll Get Your Money Back
- Refunds are processed once your return is received and approved at Free People’s warehouse.
- You’ll get your money back through the original form of payment (credit card, PayPal, Klarna, etc.).
- If you used a gift card, your refund will go back to that card.
- If you don’t have your receipt or packing slip, you may get a Free People e-gift card instead of a cash refund.
Shipping Fee: $5.95 for U.S. mail-in returns will be deducted from your refund.
Processing Time: The refund may take a few business days after the return is received.
International Returns
International Returns
If you’re outside the U.S., use the international return portal:
- Go to https://returns.international.freepeople.com
- Enter your order details and follow the guided steps.
- Ship your return according to the instructions provided.
Important Notes:
- You’ll be refunded in the original currency and method of payment.
- Customs duties and import taxes are non-refundable.
- Original shipping fees are not refunded.
Free People Price Adjustments
If the price of an item you bought drops within 14 days of the shipment date, you can request a price adjustment. The item must still be in stock in the same color and size. Contact customer service through their Help page to make the request.
Returning Special Categories
Free People has special return rules for certain items like beauty products, swimwear, vintage items, and furniture. Below is a breakdown:
- Beauty & Wellness Products:
- Can only be returned unopened and unused.
- You can return these to stores that carry beauty products or to the online returns warehouse.
- Swimwear and Intimate Apparel:
- Swimwear and intimate items must be in new condition with all original packaging and tags.
- Sanitary strips should still be in place for swimwear.
- Worn or soiled items will not be accepted.
- Vintage Loves and Vintage Revival:
- These items cannot be returned.
- Make sure to double-check the product information before purchasing.
- Furniture and Oversized Items:
- These can be returned within 30 days of delivery.
- You must return them in like-new condition with the original packaging.
- Customers are responsible for paying return shipping for these large items.
Gift Returns
If you received a gift from Free People and want to return it, here’s what to do:
- Use the pre-paid SmartLabel® to return the gift.
- Select “Gift” during the return process to receive an e-gift card instead of a refund.
- You’ll need the original order number and billing zip code. If you don’t have this information, you’ll need the name and email of the gift giver.
How to Contact Free People for Help
Need help with your return? Here’s how to reach them:
Call Customer Service
- Toll-Free (U.S. only): (800) 309-1500
- Available 24/7
Live Chat
- Click the chat icon (bottom right) and send your query.
- Email through their Contact Us page
They’re pretty responsive—don’t hesitate to reach out.
Special Cases
Some purchases have extra rules when it comes to returns:
- FP MART items: These need to be returned directly to the seller.
- Hazardous items: Contact customer service for instructions on returning hazardous items.
FP Movement Store Return Policy
If you’ve made a purchase at an FP Movement store, here’s what you need to know about returning items:
- Return window: You have 30 days to return items for a refund to your original form of payment.
- Returns after 30 days: If you return an item after 30 days, you will receive a merchandise credit instead of a refund.
- Condition of items: Items must be unworn, with the FP Movement price ticket attached.
- Gift returns: If you have a gift receipt, you can exchange the item or receive a merchandise credit for the value listed on the gift receipt.
- Price adjustments: If you find that an item you bought goes on sale within 14 days of purchase, you can request a one-time price adjustment with your receipt.
- Beauty & Wellness products: Only unopened and unused Beauty & Wellness products can be returned.
How to Contact Free People for Help
Need help with your return? Here’s how to reach them:
Call Customer Service
- Toll-Free (U.S. only): (800) 309-1500
- Available 24/7
Live Chat
- Click the chat icon (bottom right) and send your query.
- Email through their Contact Us page
Common Questions
Final Thoughts
Free People offers a 30-day return window and makes the process easy with their online portal. Just remember to keep your items in perfect condition, don’t remove the tags, and start the return early to stay within the deadline.
Whether you’re returning a gift, an online order, or a Free Movement item, knowing the rules ahead of time will save you a lot of stress.
Happy shopping—and returning (if needed)!
Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Free People website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Free People Customer Service directly is the best resource.
