Freakins return policy: Simplified
We will explain Freakins return policy in simple terms. Whether you bought a pair of jeans or a cool jacket, knowing how to return or exchange your purchase is important. Let’s dive in and make it easy for you to understand.
What is Freakins Return Policy?
Freakins wants you to be happy with your purchase. If you’re not satisfied, you can return or exchange your items. Here’s what you need to know:
- 14-Day Return/Exchange: You have 14 days to return or exchange your items. No questions asked!
- Shipping Charges: Shipping charges are not refunded.
- Return Shipping Fee: A fee of INR 100 will be deducted from your refund for return shipping. If you choose a gift card instead of a refund, you get an extra INR 150 as a loyal customer bonus.
- Gift Cards: These are reusable and can be used for future purchases.
- Exchanges: You can exchange items for free up to 2 times per order. After that, a fee of INR 100 per exchange will be charged.
- Types of Exchanges: You can exchange your item for the same product or any other product on the website.
How to Return or Exchange an Item
If you need to return or exchange an item, follow these steps:
- Fill Out the Form: Go to the return/exchange form at this link.
- Package Your Item: Make sure the item is unworn and undamaged.
- Send It Back: Once you’ve filled out the form, wait for the pickup.
Refunds
Here’s how refunds work:
- Prepaid Orders: Refunds are processed to your original payment method within 5-7 working days after the item is picked up.
- COD Orders: For Cash on Delivery orders, refunds are processed to the payment method you select when you fill out the return form within 5-7 working days after pickup.
- Processing Time: Allow up to 7 days for Freakins to process your return or exchange.
Special Conditions
Some items cannot be returned or exchanged. Always check the product’s service policy. If a product is marked “No return/exchange available,” it can only be returned or exchanged if it is wrong or defective.
What If You Get a Wrong Delivery?
If you receive the wrong item or need to make a return or exchange, fill out the return/exchange form. Once the order is picked up, you will get a coupon code within 72 hours. Use this code to place an exchange order.
Issues with Payment
If money was deducted from your account but the order didn’t go through, don’t worry. The amount will be returned to your original payment method within 5-7 working days.
Visit the returns/exchange page on Freakins website for more details on their return policy. For more details or assistance, contact Freakins customer support via WhatsApp or call 07969066900 between 10 AM to 6 PM, Monday to Saturday.
FAQs
Summary
Freakins offers a simple and customer-friendly return policy. You have 14 days to return or exchange items, with easy steps to follow. Refunds are processed quickly, and exchanges are flexible.
Just remember to check for special conditions on certain products and follow the steps outlined above to ensure a smooth return or exchange process. If you need help, Freakins’ customer support is always ready to assist you. Enjoy shopping with Freakins!
