Fleet Feet Return Policy: Simplified

Fleet Feet is a trusted store specializing in shoes, gear, and expert advice to help runners and walkers find their perfect fit. The Fleet Feet return policy is designed to keep customers happy by making the returns process clear and simple – so if something isn’t working out, Fleet Feet has shoppers covered with their “Happy Fit” Guarantee.

Overview of Fleet Feet Return Policy

Here’s a handy table with the key details of the Fleet Feet return policy:

Policy Aspect	Details
Return Window	30 days from purchase date
Condition	Most new items; original packaging required
Are Returns Free?	Yes, for orders shipped within contiguous US (some exceptions apply)
Exclusions	Final sale items, opened/damaged items, some modified policies
Refund Method	Original payment, gift card, or exchange

Fleet Feet’s “Happy Fit” Promise

Fleet Feet stands by its “Happy Fit Guarantee.” If something isn’t working out, customers get 30 days to figure it out and decide on a return or exchange. The clock starts from the purchase date. A receipt or online order number is required every time.

Product Condition Rules

• Items need to be in new condition.
• Must return with all original packaging.
• Shoes should be in their shoebox, and the shoebox itself goes inside another box or bag (no labels stuck right onto the shoebox).
• Opened, damaged, or receipt-less items can be denied a refund or exchange.

Sometimes, a product might have a different return policy. Look for details on the receipt, at fleetfeet.com, or in-store.

How to Make a Return

There are a few ways to start a return with Fleet Feet:

In-Store Returns

Take the item, receipt, and original packaging to any Fleet Feet location. This works for both store and online purchases.

Returning Online Orders

• Use Fleet Feet’s online returns portal to get started. The screenshot of the online returns portal is shared above.
• Fill in all the order related details like the Order Number, reason for return, Order Email Id etc and submit your return.
• Follow the prompts further.
• You can also bring your online purchase to a store for a return.
• Return Packaging:
  • All returned items must match the original order.
  • Items should be packed in a protective box or bag.
  • Shoes must be placed in their original shoebox.
  • The shoebox itself needs to be placed inside another protective box or bag.
  • Do not stick the shipping label directly onto the shoebox.
  • If items are sent back with only a shoebox and no outer packaging, Fleet Feet counts those as “used,” and a full refund won’t be issued

Return Shipping

• Most online returns within the 48 contiguous states qualify for a free, prepaid shipping label.
• Some exceptions – orders shipped outside this region, like Alaska, Hawaii, APO/FPO addresses, or US territories, are not eligible for free shipping.

Exchanges

• In-store: Exchange for an item of equal or lesser value.
• Online: Fleet Feet doesn’t do traditional online exchanges – just return the item, then place a new order for what’s wanted.
• Gift card option: Sometimes, Fleet Feet may issue a gift card instead of a direct refund, especially for certain online or gift returns.

Refund Timeline and Process

• Refunds take 1–4 business days once processed (depends on the bank).
• Refunds to credit cards go right back to the original card.
• Cash refunds under $150 are processed same-day; over $150 may take 2–3 business days.
• Refund always matches what was paid, not the current price of the item.
• If a purchase used a Fleet Feet reward, those points are reinstated for future use.

Final Sales and Special Limitations

• Final sale items (clearly marked) are not returnable.
• Exchanges depend on what’s in stock; Fleet Feet may choose to give a refund if the desired item isn’t available.
• Abusing the return policy through excessive or fraudulent returns can get future returns denied.

Gift Returns and Gift Card Policies

• If returning a gift, the money is refunded to the original buyer’s payment method.
• On request, Fleet Feet may issue a gift card for some gift returns – contact support for help.
• Gift cards from returns can be used online or in-store, digital or physical.

Price Match Guarantee

• Fleet Feet matches prices from qualifying retailers within 14 days of purchase.
• Bring receipts and show the matching item listed on the other retailer’s site or store.
• There’s a detailed checklist (same brand, model, color, and size; must be available for purchase now).

How to Contact Fleet Feet for Help

• Call: 1-855-213-4301 (Monday–Friday, 9:30 AM–4:30 PM EST).
• Live Chat: Button at the bottom right of fleetfeet.com (same hours).
• Email for Gift Card Help: support@fleetfeet.com
• Contact Form: You can raise your query through contact form on their website.
• Have the order number or receipt ready for fastest service.

Smart Shopper Tips for Easy Returns

Here are a few pro tips to make the Fleet Feet return process smooth:

• Double-check that shoes are in their shoebox, and the shoebox is inside another box or bag – never stick a label on the shoebox itself. They’ll consider that “used”!
• Hang onto every receipt for at least a month. Even a digital order number counts.
• If ordering from outside the mainland US, check the fine print about shipping costs – free labels only cover the contiguous states.
• Use the online returns portal for step-by-step instructions. It really walks people through and saves time.
• If something is marked “final sale,” don’t expect a refund – even if it’s a really ugly shade of neon green (just saying).

Common Questions

Wrapping Up

Fleet Feet’ return policy is about keeping customers comfortable and happy – just like their shoes. As long as returns follow the simple checklist and use the right packaging, it’s an easy process from start to finish.

Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Fleet Feet website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Fleet Feet Customer Service directly is the best resource.