Fleet Feet Return Policy: Simplified

When shopping at Fleet Feet, whether in-store or online, it’s important to know Fleet feet return policy. Fleet Feet aims to make sure you’re happy with your purchase. If something doesn’t fit, perform well, or look right, they have a return policy designed to make the process easy and stress-free. Here’s everything you need to know about returning items to Fleet Feet.

Fleet Feet’s Happy Fit Guarantee

Fleet Feet offers a “Happy Fit Guarantee.” If you’re not happy with the way a product performs, fits, or looks, you can return it within 60 days of purchase for a full refund.

Important Details:

• Applies to both in-store and online purchases.
• Items should be returned within 60 days.
• The item needs to be in new condition unless otherwise specified.
• Some items may have a modified return policy, which will be noted on your receipt or on Fleet Feet’s website.

Online Purchases

For items bought on Fleet Feet’s website, you can return them either by mail or in-store.

Returning Online Orders by Mail:

1. Start the Process Online: Go to Fleet Feet’s return page and enter your order number and email.

2. Pack the Item: Make sure to include the packing list or write your order number on the outside of the package.
3. Shipping: Attach the return label and send the package via USPS or FedEx. Keep the tracking number in case you need to check on your return.

Returning Online Orders In-Store:

• Find a Fleet Feet store close to you.
• Bring your packing list or order number with the item to the store.
• Your refund will be processed once the item is received.

Note: Refunds may take up to 7 business days to appear on your account depending on your bank or credit card company.

In-Store Purchases

If you bought an item at a Fleet Feet store, here are the steps and rules for returning it:

• Return to Any Store: You can return the item to any Fleet Feet location, but you’ll need to bring the receipt with you if you’re returning it to a different store from where you originally purchased the item.
• Return Window: Most items can be returned within 60 days for a refund or exchange, as long as they are in new condition.
• Condition of Items: If the item is opened or damaged, or if you don’t have the receipt, Fleet Feet may deny the refund or exchange.
• Check for Modified Policies: Some items might have a special return policy, which will be noted on your receipt or on Fleet Feet’s website.

Refunds Beyond 60 Days

• If Fleet Feet accepts a return after 60 days, you will receive a Fleet Feet Gift Card instead of a refund to your original payment method. The gift card can be used both online and in stores, and it never expires.

Exchanges

Unfortunately, Fleet Feet does not offer exchanges for online orders. If you want to exchange an item:

1. Return the unwanted item for a refund.
2. Place a new order for the item you want instead.

Refunds

Once Fleet Feet receives your return, your refund will be processed. Typically, refunds take about 3-5 business days, but it can take up to 10 business days for the refund to show up on your statement, depending on your bank.

Returning Items Shipped to APO/FPO Addresses

If your item was shipped to an APO or FPO address, contact Fleet Feet’s customer support at support@fleetfeet.com to figure out the best way to return your item.

Manufacturer/Brand Warranty

If you have any issues with a product because of a manufacturer or brand warranty, the process depends on how you bought the item:

• For Online Purchases: Email support@fleetfeet.com for assistance.
• For In-Store Purchases: Contact the store where you bought the item.

Fleet Feet’s Return Policy for Gifts

If you’re returning a gift:

• The refund will go to the original payment method, which means the person who gave you the gift will get the refund.
• Contact a local Fleet Feet store to see if other options are available, like exchanging the item.

Returning Clearance or Lightly Worn Items

Fleet Feet’s Happy Fit Guarantee covers clearance items and lightly worn items, too. You can return these within 60 days if you’re not satisfied.

Important Reminders

• Keep Your Receipt: Always keep your receipt, as it makes returns and exchanges much easier.
• Check the Return Policy: Some items might have different return rules, so check the receipt or store website for specific details.
• Damaged or Opened Items: Fleet Feet might not accept returns for items that are damaged, opened, or without a receipt.

Fleet Feet Customer Support

If you need help, Fleet Feet offers customer support:

• Phone: Call 1-855-213-4301 between 9:30 am and 4:30 pm EST, Monday through Friday.
• Chat: You can also chat with them on their website during business hours.

If you have any more questions about the returns, you can visit Fleet feet return policy on their website.

FAQs

Wrapping Up

Fleet Feet return policy is designed to keep customers happy. Whether you buy online or in-store, you have 60 days to return items if you’re not satisfied.

With easy options to return items by mail or in-store and the support of their customer service, Fleet Feet makes it simple to get a refund or exchange.

Just remember to keep your receipt and follow the steps for a hassle-free return experience!