Five Below Return Policy: A Simple Guide

Five Below is a popular discount store where almost everything costs $5 or less (and a few items slightly above). It’s the go-to spot for fun finds from toys to tech, candy to clothes all at prices that won’t empty your wallet.

But what happens if something you bought doesn’t quite work out? Don’t worry. I’ve read through every detail of Five Below return policy so you don’t have to. Let’s break it down together in super simple terms.

Five Below Return Policy Overview

The table below gives you a quick look at their return policy:

In-Store Returns: How It Works

If you bought your item in a Five Below store or online, returning it is pretty straightforward especially if you’re within 90 days.

What You’ll Need:

• The original receipt or online order confirmation
• The item must be unopened or defective

The 90-Day Window

You have 90 days from the date you bought it to return your item to any Five Below store for a full refund back to your original payment method. That’s pretty generous, especially for a discount store.

What if it’s past 90 days?

You’re not out of luck. You can still exchange the item at any time as long as:

• It’s unopened or defective
• You still have your receipt or order confirmation
• You’re okay with swapping it for the same item or something of equal value

What You Can’t Return

• Gift cards – once you buy them, they’re yours.
• Bulk/large orders – unless the items are damaged, defective, or incorrect, these can’t be returned.

Online Returns by Mail

Let’s say you ordered from FiveBelow.com and you don’t live near a store. You can still return the item but you’ll need to send it back yourself.

Step-by-Step: Returning by Mail

1. Start by contacting Five Below:
   Go to their Contact Us page and share:
   • Your order number
   • The items you want to return
   • The reason (changed your mind, wrong item, defective, etc.)
2. They’ll send you a return form
   You don’t need to fill anything out yourself they’ll do it and email you the form.
3. Print two copies of the return form
   • One goes inside the box with your item
   • Keep the other for your own records
4. Ship it back to this address using your carrier of choice
   eCommerce Returns
   12050 E. McGregor Rd
   Indianapolis, IN 46259
   Use USPS, UPS, FedEx, or DHL anything with tracking is recommended.
5. You’ll pay for shipping yourself. Five Below does not provide return labels or cover return shipping.
6. Send your tracking number to Five Below’s team. Reply to the email with your tracking info.
7. Get your refund
   Once they receive your return, they’ll refund your money back to the original payment method. It might take 2–10 business days depending on your bank or credit card company.

Refund Policy

• Refunds are given in the same form of payment used for the purchase.
• If you paid by card, the refund goes back to that same card.
• Processing times depend on your bank, but it usually takes 2-10 business days.

Exchanges at Five Below

• You can exchange an unopened or defective item for another item of equal value.
• Exchanges are only possible in-store.
• If you return an online order, Five Below does not offer direct exchanges. Instead, you’ll need to return the item and place a new order.

Common Questions

Pro Tips for Hassle-Free Returns

I’ve returned a thing or two at Five Below. Here are my best tips to make returns smooth and drama-free:

1. Keep your receipt in your bag or take a photo right away
   That way, you don’t end up digging through the trash 89 days later.
2. Open items carefully if you’re unsure
   If you open it and damage the packaging, it might not be accepted unless it’s defective.
3. Use tracking when mailing returns
   Five Below can’t refund you if the package gets lost and there’s no tracking info.
4. Start online returns early
   Give yourself plenty of time before the 90-day mark so there are no delays.
5. Be honest when explaining your return reason
   Whether you changed your mind or something arrived broken, the team is more likely to help if you’re clear.
6. Don’t expect cash if you paid by card
   Refunds go right back to the original payment method—it won’t be given in-store credit or cash unless that’s how you paid.
7. For bulk orders, triple-check before buying
   Because unless it arrives broken or wrong, you can’t return large quantity orders at all.

Final Thoughts

Five Below return policy is actually more generous than you might expect from a discount store. You get 90 days, the option to return either in-store or by mail, and even the ability to exchange items after the return window closes.

Just remember to keep your receipt, know the difference between regular and bulk orders, and be ready to pay for return shipping if you’re sending it back by mail.

Still unsure? Reach out to their support team—They’re there to help, and honestly, it’s pretty quick and painless.

Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Five Below website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting 5 Below Customer Service directly is the best resource.