Fabletics Return Policy: Simplified

When you shop with Fabletics, the company wants to make sure you’re happy with your purchase. However, if something doesn’t work out, they have a return policy to help you return or exchange items easily.

This article will explain everything about the Fabletics return policy in simple terms, so you know what to do if you need to send something back.

Key Points of the Fabletics Return Policy

• Return Window: You can return or exchange items within 90 days of shipment.
• Condition of Items: Items must be new, unused, and in original packaging.
• Locations: This policy applies to the US and Canada.
• Exchanges: Not available in Australia—only returns are allowed there.
• Final Sale Items: Some items sold during special promotions might be final sale and can’t be returned.

How to Return or Exchange Items with Fabletics

There are a few ways you can return or exchange items, depending on where you live.

1. Return or Exchange Using Happy Returns (Contiguous US Only)

Fabletics works with Happy Returns by PayPal, making the process easy and eco-friendly. Here’s how it works:

• No box or label needed. You don’t need to pack the items yourself!
• Start online. Go to your My Account page and click on Orders & Returns.
• QR code: You’ll get a QR code on the website and in an email.
• Drop-off: Bring your item and the QR code to a Happy Returns Bar near you. They’ll handle the rest, and your refund will be initiated when you drop it off.

Why Happy Returns is great:

• It’s easy—no need to pack the item or print a label.
• It’s eco-friendly—using reusable packaging and group shipping helps reduce pollution.

2. Return or Exchange In-Store

You can visit a Fabletics store to return or exchange your items in person.

• Store Locator: Visit Fabletics Store near you.
• Retail associates: The store workers will help you return or exchange your items and even assist in finding a new item that works better for you.

3. Return or Exchange by Mail

You can also return or exchange items by mailing them back to Fabletics. Here’s how:

• Start online. Like the other methods, start by visiting your My Account page and clicking on Orders & Returns.
• Print a label: Once you complete the return process online, print the return label.
• Package your item: Pack the item you’re returning and attach the shipping label to the package.
• Drop off: Take it to the shipping provider, such as FedEx in the US. Your refund will be processed once the item reaches the warehouse.

Refund Processing Time:

• It may take up to 10 business days after the warehouse receives your items for the refund to be processed. If you don’t receive your refund after that, you should contact Fabletics customer service to investigate.

Return Guidelines: What You Need to Know

• Condition of Items:
  • Clothing items must be unworn, and the tags must still be attached.
  • Accessories must include all parts and be in their original condition.
• Reward Points:
  • If you return an item, any reward points you earned from that purchase will be removed from your account.
  • Items bought with reward points cannot be returned.
• Store Credit:
  • If you paid with store credit, the refund will come back as store credit.

Exceptions to the Return Policy

Some items can’t be returned, such as:

• Customized Scrubs: If you purchased embroidered scrubs, they are final sale and cannot be returned or exchanged.
• Final Sale Items: Any item marked as final sale during promotions cannot be returned or exchanged.

Special Return Policies for Certain Locations

• Alaska, Hawaii, and Puerto Rico:
  • There is a $9 return shipping and handling fee.
• Australia:
  • Customers in Australia can only return items; exchanges are not available.
• If you need help, you can call customer service at 1-844-Fabletics (1-844-322-5384).

What to Do If Your Package Is Lost or Stolen

Sometimes, packages can get lost or stolen during delivery. Here’s what to do if that happens:

1. Wait for 2 days: Sometimes, the carrier marks the package as delivered, but it may still arrive within the next two days.
2. Check with your carrier: If you still haven’t received your package after two days, contact the carrier to file a missing package claim. You can find your carrier’s information by clicking Track Package in your shipping order confirmation email.
3. Contact Fabletics: If the carrier is unable to help, contact Fabletics customer service for further assistance.

FAQs about Fabletics Return Policy

Summary

Fabletics makes returning or exchanging items simple, with multiple options like Happy Returns, in-store returns, and mail returns. The key is to act within the 90-day return window and make sure your items are in new, unused condition with tags attached. Keep in mind that some items, like customized scrubs and final sale items, are not eligible for returns or exchanges.

If you ever have any problems with a lost or stolen package or need help with a return, Fabletics’ customer service team is ready to assist you. Happy shopping, and enjoy your experience with Fabletics!

This article provides a full breakdown of Fabletics’ return policy, ensuring that you have all the information you need for a smooth return or exchange process.