EZ Contacts Return Policy: Simplified

Shopping online can be tricky, especially when it comes to things like glasses and contact lenses. What if they don’t fit right or aren’t what you expected?

This guide will help you understand EZ Contacts return policy so you know exactly what to do if you need to return or exchange your items.

EZ Contacts Return Policy for Contact Lenses

If you bought contact lenses from EZ Contacts, you can return them, but there are some rules you need to follow.

Returns

• You have 30 days from the date your order was delivered to return your contact lenses.
• All contact lens boxes must be unopened, unmarked, and in their original packaging.
• When you return the items, you will get a full refund to the original payment method.

Exchanges

• Exchanges within 30 days of purchase are free.
• Exchanges after 30 days will have a $3 restocking fee per box.
• For exchanges after 30 days, the contact lens boxes must have an expiration date of at least 2 years, and the boxes must be unopened, unmarked, and in their original packaging.

EZ Contacts Return Policy for Eyeglasses and Sunglasses

Bought a pair of glasses or sunglasses? Here’s what you need to know if you need to return or exchange them.

Returns

• You can return your glasses or sunglasses within 30 days of delivery.
• All frames must be returned in their original packaging material along with:
  • Authenticity papers
  • Case
  • Cloth
  • Warranty cards

Refunds

• Frames returned will be refunded in full to the original payment method.

Exchanges

• Exchanges can be made within 30 days of delivery.
• You will get a full credit value paid for the item.

Frames with Prescription or Custom Lenses

If your frames have prescription or custom lenses, there’s a special policy for you.

100% Money-Back Guarantee

• There is a 100% money-back guarantee on every purchase of frames with prescription or custom lenses.

Returns

• Returns are accepted within 30 days of delivery.
• All frames must be returned in their original packaging material along with:
  • Authenticity papers
  • Case
  • Cloth
  • Warranty cards
  • Demo lenses must be returned along with the custom lenses.

Refunds

• Frames returned will be refunded in full to the original payment method.

Exchanges

• Exchanges can be made within 30 days of delivery.
• You will get a full credit value paid for the item.

How to Start a Return or Exchange

Starting a return or exchange is easy. Here’s how you can do it:

1. Have your order number handy.

2. Enter the information in the form on their website to start the return process. You can also log in to view all your orders and click “Start Return” next to your order details. Screenshot of the form is shown above.
3. If you’re having trouble locating your order or have any other issues related to returning your order, contact customer service to request a return.

Return Shipping

• EZ Contacts does not cover return shipping except for orders returned for discrepancies or defects.

Discrepancies or Defects

• If there are any package discrepancies or defects, notify EZ Contacts within 24 hours of delivery.
• They will provide a prepaid shipping label to exchange or refund the item.
• Items must be received back to their warehouse prior to refunding.

Customer Service Contact

If you need help with anything, here’s how you can reach EZ Contacts:

• Phone – Customer Service / Sales: 718-217-2020
• Toll Free: 1-800-217-2020
• Fax: 1-718-766-9744

Their operating office hours are:

• Monday – Thursday: 9:00am to 5:00pm Eastern Time
• Friday: 9:00am to 1:00pm Eastern Time

Price Match Guarantee

EZ Contacts strives to offer the best prices for eyewear from major brands. Here’s what you need to know about their price match guarantee:

• If you find a lower price by another authorized retailer for any Contact Lens, Sunglasses, or Eyeglasses product they carry, you can request a Price Match after placing your order.
• They will refund the difference and beat the competitor price by 5%.
• Terms and conditions apply:
  • Claims must be made within 3 calendar days of purchase.
  • Price comparison must be for the exact same product and must be current.
  • The company must have full customer service including a Phone Number with a live person taking calls to verify the items and price accuracy.
  • The website must be a US-based company.
  • The lowest price guarantee is based on the total price including any shipping charges, taxes, or other charges that may apply.
  • This guarantee only applies to online retailers and excludes membership clubs, marketplaces, and closeouts.
  • Price comparison only applies to the competitor’s regular price and excludes special first-time introductory prices and/or prices offered only through search engine ads (Google, Bing, Yahoo, etc.).
  • No additional offers or discounts may be applied to the lowest priced guaranteed products.
  • The price match amount cannot be redeemed for cash.
  • Void where prohibited by law.

For any other queries regarding EX contacts return policy, you may visit the returns and exchanges page on their website.

FAQs

I hope this guide helps you understand the EZ Contact return policy. Now you can shop with confidence knowing what to do if you need to return or exchange your items!