EZ Contacts Return Policy: Simplified

EZ Contacts is a popular online store that sells eyeglasses, sunglasses, and contact lenses. Whether you’re ordering designer frames or stocking up on contact lenses, it’s good to know what your options are if something doesn’t work out.

This guide breaks down EZ Contacts’ return policy so you can shop with confidence and avoid surprises. I’ll walk you through everything you need to know—from return windows to refund rules—and even share a few smart shopper tips.

EZ Contacts Return Policy Overview

Here’s a quick summary of the most important return details:

Return Window & Conditions

Contact Lenses

You have 30 days from the delivery date to return contact lenses. But—and this is key—the boxes must be:

• Unopened
• Unmarked
• In original packaging

If you meet those conditions, you’ll get a full refund to your original payment method. No restocking fee, which is a nice plus.

Eyeglasses & Sunglasses (Non-prescription)

You can return frames within 30 days of delivery. Make sure to send back everything that came with it:

• The frame
• Original box or packaging
• Case
• Cleaning cloth
• Warranty card
• Authenticity papers

As long as it’s in its original condition with all accessories, you’re eligible for a full refund.

Prescription or Custom Lens Glasses

EZ Contacts offers a 100% money-back guarantee on frames with prescription or custom lenses, which is rare in this industry.

You still need to return everything as you would with regular frames, but there’s one added step:
👉 Include the demo lenses that came with the frame, even if you got prescription lenses installed.

How to Start a Return or Exchange

Starting a return is easy. You have two options:

Option 1: Use Your Order Number

1. Go to: EZ Contacts Return Portal
2. Enter your Order number, Email address and zip Code as shown in the below screenshot.

3. Follow the instructions.

Option 2: Log into Your Account

1. Sign in at the same link above.
2. Find your order.
3. Click “Start Return” next to your order details.

Note: EZ Contacts does not cover return shipping except for orders returned for discrepancies or defects.

Having Trouble?

If you can’t find your order or run into any issues, you can reach customer service directly (details below).

How Exchanges Work

For Contact Lenses

• Free exchanges if you act within 30 days of purchase.
• After 30 days, exchanges are still allowed but you’ll be charged a $3 restocking fee per box.
• If you’re exchanging after 30 days, the lens boxes must still have at least 2 years left before expiration, and they must be unopened and in original condition.

For Frames (Prescription and Non-Prescription)

You can exchange your frames within 30 days of delivery and receive full credit toward another item.

Return Shipping

If you’re returning an item just because you changed your mind or ordered the wrong thing, you cover the return shipping.

But if the item you received is defective or there’s a discrepancy, EZ Contacts has your back:

• Notify them within 24 hours of delivery
• They’ll send you a prepaid return shipping label
• You can choose a refund or exchange

One catch: The returned item must arrive at their warehouse before they process your refund. So don’t delay shipping it back.

📞 How to Contact Them for Help

Need help with a return or have questions? Here’s how to get in touch with EZ Contacts:

• Phone (Sales & Support): 718-217-2020
• Toll-Free: 1-800-217-2020
• Fax: 1-718-766-9744
• Contact Form: Return Request Contact Form
• Customer Service Hours:
  • Monday to Thursday: 9:00 AM – 5:00 PM ET
  • Friday: 9:00 AM – 1:00 PM ET

Price Match Guarantee

EZ Contacts strives to offer the best prices for eyewear from major brands. Here’s what you need to know about their price match guarantee:

• If you find a lower price by another authorized retailer for any Contact Lens, Sunglasses, or Eyeglasses product they carry, you can request a Price Match after placing your order.
• They will refund the difference and beat the competitor price by 5%.
• Terms and conditions apply:
  • Claims must be made within 3 calendar days of purchase.
  • Price comparison must be for the exact same product and must be current.
  • The company must have full customer service including a Phone Number with a live person taking calls to verify the items and price accuracy.
  • The website must be a US-based company.
  • The lowest price guarantee is based on the total price including any shipping charges, taxes, or other charges that may apply.
  • This guarantee only applies to online retailers and excludes membership clubs, marketplaces, and closeouts.
  • Price comparison only applies to the competitor’s regular price and excludes special first-time introductory prices and/or prices offered only through search engine ads (Google, Bing, Yahoo, etc.).
  • No additional offers or discounts may be applied to the lowest priced guaranteed products.
  • The price match amount cannot be redeemed for cash.
  • Void where prohibited by law.

For any other queries regarding EX contacts return policy, you may visit the returns and exchanges page on their website.

Common Questions

Final Thoughts

EZ Contacts offers a pretty generous return policy, especially for prescription frames. There’s no restocking fee and you get a full refund as long as you follow the rules.

Just remember the key details:

• Return within 30 days
• Keep items unopened and in perfect shape
• Act fast if there’s a defect

I hope this guide helped you feel more confident about shopping with EZ Contacts. Happy shopping—and even happier returning (if needed)!

Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official EZ Contacts website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting EZ Contacts Customer Service directly is the best resource.