Evo Return Policy: Simplified
Evo return policy made simple! Get all the details on how to return items, exchange products, and receive refunds.
Evo is a popular retailer known for outdoor gear, apparel, and accessories. Whether you shop online or in-store, they’ve made their return process surprisingly generous and easy.
Let’s break down everything you need to know about returning items to Evo — from how long you have to return, what’s returnable, to tips for smooth returns.
Evo Return Policy Overview
Here’s a quick snapshot of Evo’s return policy:
| Policy Feature | Details |
|---|---|
| Return Window | 366 days from purchase |
| Item Condition | Must be new, unused, and in original packaging |
| Return Shipping Fee | Small fee if you use Evo’s return label (U.S. only) |
| Free Returns In-Store? | Yes, for eligible products |
| Refund Method | Original payment method or Evo gift card (if card no longer valid) |
| Major Exclusions | Used/damaged items, freight items not returnable in-store |
| International Returns | Customer pays return shipping |
| Exchanges | No direct exchanges; return + place a new order |
How the Return Policy Works
Evo offers a super flexible 366-day return window — that’s a full year and a day. But keep in mind, the items must be new, unused, and include all original packaging, tags, and accessories. If it arrives used or damaged due to poor packaging, they may refuse the return.
U.S. Returns
You have two main options:
Option 1: Ship Your Return
- Start a return: Visit the Evo’s returns page.
- Order Details: Enter the order number and email ID to locate the item to be returned. As shown in the screenshot below
- Return Label: You can get a UPS return shipping label from Evo for a small fee. This is usually the cheapest option.
- Ship on Your Own: You can also use your favorite shipping service. Remember to keep the tracking number to confirm your package arrives safely at Evo’s Distribution Center.
- Packaging: Ensure all original packaging is included and that items are carefully packed to avoid damage.
- Use your own shipping: You can ship through any carrier, but you’ll pay for it yourself. Keep the tracking number!
Important: Always pack your item carefully and include all original packaging.
🏪 Option 2: Return In-Store (Free!)
- Bring your item to any Evo U.S. store.
- No need to start a return online.
- Bring proof of purchase and all original packaging.
Note: Freight items (like large or oversized gear) cannot be returned in-store. You’ll need to contact Evo to return those.
International Returns
If you’re outside the U.S. and bought something from evo.com:
- Start a return: Visit the Evo’s returns page.
- Order Details: Enter the order number and email ID to locate the item to be returned.
- International Shipping: Buyers outside the U.S. must cover return shipping costs. Make sure all original packaging is included, and items are carefully packed.
- Ship your return with Return Authorization number
- Return Address:
Evo Returns
3209 West Valley Hwy E, Suite 100
Sumner, WA 98390, USA
If You Bought from a Canadian Store:
Just bring the item to any Evo Canadian store during regular business hours with your proof of purchase. Easy.
How to Make an Exchange
Evo doesn’t process exchanges in the traditional sense. If you want a different size, color, or item:
- Set up a return for the original product.
- Place a new order right away.
This helps ensure your new item doesn’t go out of stock, and you’ll get it faster. Your refund will be issued once Evo gets your return.
Refund Details
Once Evo receives your item, it typically takes 3–5 business days to process the return and issue your refund. But during holidays, it might take a bit longer.
Here’s how refunds work:
- Refunds go back to your original payment method.
- If that card/account is no longer valid, you’ll get an Evo e-gift card.
- If your order was paid partly with a gift card, Evo will refund as much as possible to your card, and the rest as a new gift card sent to your email.
What If My Item Arrives Damaged?
If your order shows up damaged, don’t wait. Contact Evo within 3 days of delivery. They’ll handle the return and send you a free replacement. No extra charges. Just quick, friendly help.
How to Contact Them for Help
For Immediate Support, you may visit Evo’s Help Center where you can find information about our Return Policy, Shipping FAQs, and more.
If you still need help : You may contact the customer care from SUNDAY – SATURDAY: 6:00AM – 6:00PM PT
How to Contact
- Email: You can Send them an email anytime and they we’ll get back to you during our business hours.
- Phone: You may call the Customer Care during business hours.
- US and Canada: 1.866.386.1590
- Worldwide: 1.206.632.7598
(Dial Country Exit Code first: 00 for most countries, 0011 for Australia)
- Text: Write a message on 866.386.1590 from your device and they will revert during our business hours.
- Chat : You may visit the Contact Us page and do a live chat by clicking on the Chat logo.
Pro Tips for Hassle-Free Returns
As someone who’s made more returns than I’d like to admit, here are a few tricks to make the process smooth:
- Save the packaging — even the tags! Evo needs the product in exactly the condition you got it.
- Use Evo’s label if you’re unsure about shipping — it’s usually cheaper and tracked.
- Bundle items in one box if returning multiple things. It’s greener and saves money.
- Check the return location — you can’t bring freight items to stores.
- Act fast if something arrives damaged — within 3 days.
Common Questions
Final Thoughts
Evo stands out for giving shoppers a full 366 days to return items — that’s rare. As long as your product is new, unused, and packaged right, returns are pretty painless.
Just remember: freight items need special handling, and Evo doesn’t do exchanges — so order your replacement as soon as you can.
Still unsure? Their support team is quick to help.
Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Evo website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Evo Customer Service directly is the best resource.
