Dolce Vita Return Policy: Simplified
Welcome to our article. Today, we’re going to talk about the Dolce Vita return policy. This guide will help you understand everything about returning items to Dolce Vita in a simple and clear way.
Whether you’re a first-time shopper or a regular customer, this information will make the return process easy and stress-free.
Dolce Vita Return Policy Overview
Dolce Vita allows you to return items within 30 days of delivery. However, there are some rules you need to follow:
- Items must be unworn: This means you can’t return items that you’ve worn or used.
- Clearance items: These are final sale and cannot be returned or exchanged.
- Refunds: You will get your refund through the original payment method.
How to Return Items
There are two main ways to return items to Dolce Vita: by mail and in person.
Returning by Mail
Returning items by mail is easy. Here’s what you need to do:
- Go to the Returns Center: Visit the Dolce Vita Returns Center online.
- Order Details: Fill the Order ID and Zip Code as shown in the below screenshot to proceed further.
- Get a Return Label: Print a shipping label from the website.
- Pack Your Items: Put the items you want to return in a box. Include the shoe box and original tags.
- Drop Off at FedEx: Take the package to a FedEx location.
Important Notes:
- There is a $4.95 fee for returns. This covers restocking and postage.
- Make sure to send the return within 7 days after printing the return label.
Returning in Person with Express Returns
You can also return items in person at various locations using Express Returns. Here’s how:
- Generate a QR Code: Visit the Returns Center online and choose Express Returns to get a QR code.
- Pack Your Items: Place the items, along with the shoe box and original tags, in a bag.
- Go to an Express Returns Location: Take your items and the QR code to one of the 1,500+ locations.
- Show the QR Code: Show the QR code to the staff and hand over your items.
Important Notes:
- There is a $4.95 restocking and handling fee.
- You don’t need to print a shipping label.
Important Things to Remember
- Do not use other shipping methods: Only use the provided return options. If you use other methods, your package might be returned to you.
- No returns for final sale items: Final sale items cannot be returned or exchanged.
- Return authorization: Always get return authorization before sending items back.
Refund Process
Once you return an item, here’s what happens:
- Turnaround Time: It usually takes 1-2 weeks from the day you send the package until you get your refund.
- Refund Method: Refunds are always issued to the original method of payment.
- Shipping Charges: Shipping charges are not refundable.
Returning Defective Items
If you receive a defective item, Dolce Vita guarantees against manufacturer defects. Here’s what you need to do:
- Contact Customer Service: Email, chat, or call Dolce Vita’s customer service.
- Return Label: They will send you a return label.
- Return the Item: Send the defective item back. Once received, you will get a full refund.
Special Situations
There are a few special situations you might encounter:
Gifts
If you received an item as a gift and need to return it:
- Contact Customer Service: They will issue a Gift Exchange return authorization.
Pre-Orders
Pre-orders are items you order before they are available. Here’s what you need to know:
- Cancelling Pre-Orders: You can cancel a pre-order until it is ready for shipping.
- Refunds for Pre-Orders: If a pre-order is delayed or canceled, you will get a refund.
AfterPay and ShopPay
If you paid using AfterPay or ShopPay installments:
- Refund Process: Once your return is processed, AfterPay/ShopPay will refund the installments paid and cancel the remaining payments.
If you have any other query pertaining to your returns, you may visit the returns page on Dolce Vita website.
FAQs
Contact Information
If you have any questions or need help with your return, you can contact Dolce Vita:
- Phone: 1-877-525-2833 (Mon-Sun, 9am-10pm EST)
- Email: info@dolcevita.com
- Live Chat: Available on the Dolce Vita website (Mon-Sun, 9am-10pm EST)
- Returns Center: Dolce Vita Returns Center
- Store Locator: Dolce Vita Store Locator
We hope this guide helps you with the Dolce Vita returns policy.
Happy shopping!
