Dolce Vita Return Policy: Simplified

Dolce Vita is known for its trend-forward, chic footwear that balances fashion and comfort. But what if the shoes you ordered don’t quite fit or feel right? Whether you’re dealing with sizing issues or a change of heart, here’s everything you need to know about returning your Dolce Vita order.

Dolce Vita Return Policy Overview

Here’s a simple summary to help you understand the basics before diving into the details:

What Can Be Returned?

Dolce Vita accepts returns on most items as long as:

• The item is unworn and in new condition.
• You initiate the return within 30 days of delivery.
• It’s not a clearance/final sale item.

Final Sale = Final Decision: Clearance items can’t be returned or exchanged—no exceptions.

How to Return Your Dolce Vita Purchase

You’ve got two options to return your order—let’s walk through both.

Option 1: Standard Return via Mail

This is the traditional return method. Here’s how it works:

1. Visit the Dolce Vita Returns Center.
2. Order Details: Fill the Order ID and Zip Code as shown in the below screenshot to proceed further.

3. Get a Return Label: Print a shipping label from the website.
4. Pack Your Items: Put the items you want to return in a box. Include the shoe box and original tags.
5. Drop Off at FedEx: Take the package to a FedEx location.
6. Once your return is received at their warehouse, you’ll get your refund (minus the $4.95 fee).

Important: Once you get your return label, ship the item back within 7 days. Waiting longer can delay or cancel your refund.

Option 2: Instant Refund with Reshop

Want your money back right away? Dolce Vita’s partnered with Reshop to make that happen.

Here’s what makes Reshop different:

• Get refunded instantly—no need to wait for the package to arrive.
• Choose to receive funds:
  • On a virtual prepaid debit card, or
  • In your bank account by the next business day
• Enjoy full flexibility on how you spend the refund.

To use this method, just head to Reshop’s Dolce Vita portal and follow the steps.

Exchange

Dolce Vita does not process traditional exchanges.

Here’s what to do instead:

1. Place a new order for the item you want in the right size or color.
2. Call customer service at 1-877-525-2833 to request return authorization.
3. Let them know it’s an “exchange-style” return and give your new order number.
4. You’ll get a prepaid FedEx label, and once your return is received, you’ll get a full refund, including the $4.95 fee.

This workaround ensures you don’t miss out if your desired item sells out before your return is processed.

Returning Damaged or Defective Items

If your item arrives damaged or has a defect, don’t wait—contact Dolce Vita right away.

How to report it:

• Call: 1-877-525-2833
• Email: info@dolcevita.com
• Live Chat: Available daily, 9 AM–10 PM EST

They’ll send you a return label, and once the item is received, you’ll be refunded in full.

Note: This doesn’t apply to normal wear and tear.

Gift Returns

Received a Dolce Vita gift? You can still return it—but the process is a bit different.

1. Reach out to Customer Service to get a Gift Exchange return authorization.
2. You’ll be guided through the return steps.

Just make sure the item was purchased directly from DolceVita.com.

Items Bought from Other Retailers?

If you bought Dolce Vita shoes from another store (like Nordstrom or a department store), you must return them to that store. Dolce Vita won’t accept those returns, and the original retailer’s policy applies.

Refunds

Once you return an item, here’s what happens:

• Shipping Charges: Shipping charges are not refundable.
• Turnaround Time: It usually takes 1-2 weeks from the day you send the package until you get your refund.
• Refund Method: Refunds are always issued to the original method of payment.

If you used:

AfterPay or ShopPay Installments: Once Dolce Vita processes the return, they’ll notify the service provider. You’ll get refunded for the payments you’ve made so far, and the remaining installments will be adjusted or canceled.

How to Contact Them for Help

Got a question or need help with a return? Dolce Vita’s customer service is available every day.

Here’s how to reach them:

If you have any more questions about the returns, you can visit the return policy on their website.

Common Questions

Summary

If you’re shopping at Dolce Vita, rest assured—returning an item isn’t a complicated dance. As long as you act fast, keep things unworn, and follow the steps, you’ll have your refund (or new shoes!) in no time.

Got any other return policy questions you’d like me to cover? Drop them in the comments or reach out—I’m always happy to help fellow shoppers shop smarter.