DJI Return Policy: Simplified
Buying a DJI product is exciting, but sometimes things don’t go as planned. Maybe the product has a defect, or you simply changed your mind. Knowing DJI return policy can save you a lot of trouble.
This guide will help you understand return policy DJI in simple terms.
Understanding DJI Return Policy
Key Points to Remember
- 14-Day Return Period: You can return most DJI products within 14 days calendar days starting from 00:00 on the day after receiving a product.
- New or Like-New Condition: Products should be in new or like-new condition, with all accessories and packaging.
- Proof of Purchase: You must have a valid proof of purchase.
When You Can Return a Product
You can request a return in the following situations:
- No Defect: Within 14 days calendar days starting from 00:00 on the day after receiving a product.if the product has no manufacturing defects and is still in new or like-new condition.
- Manufacturing Defect: Within 14 days calendar days starting from 00:00 on the day after receiving a product. if the product has a manufacturing defect.
When You Cannot Return a Product
There are situations where DJI will not accept a return:
- Outside the 14-Day Window: If more than 14 days have passed since you received the product.
- Missing Items: If the product is missing original accessories, attachments, or packaging.
- Damaged Items: If the product has cracks, dents, scratches, or other signs of damage.
- Tampered Proof of Purchase: If the proof of purchase is missing, altered, or forged.
- Unauthorized Use: If the product is damaged due to improper use, exposure to moisture, or unauthorized modifications.
- External Damage: If the damage is due to uncontrollable events like fire, flood, or lightning.
- Late Returns: If the product is not sent back to DJI within 7 days after return confirmation.
Steps to Return a Product
If you decide to return a product, follow these steps:
- Log into your DJI Account: Go to the DJI website and log in.
- Go to “My Orders”: Find the order you want to return.
- Click “Details”: View the details of your order.
- Apply for After-Sales: Click on “apply for after-sales” next to the item you want to return.
DJI will review your return request within 2 working days.
Return Shipping
- Shipping Costs: Customers usually pay for return shipping unless the return is due to a performance fault.
Refund Process
- Refund Method: Refunds will be processed using the same method you used to pay.
- Refund Time: It takes about 7-14 business days for the refund to be completed.
- Coupons and Credits: If you used coupons or DJI credits, they will be refunded to your account.
Replacement Policy
When You Can Request a Replacement
You can ask for a replacement in these cases:
- Mismatch Description: Within 15 days calendar days starting from 00:00 on the day after receiving a product if the product does not match the original description of the product.
- Performance Failure: Within 15 days calendar days starting from 00:00 on the day after receiving a product if the product has performance issues.
When You Cannot Get a Replacement
You cannot get a replacement in these cases:
- Outside the 15-Day Window: If more than 15 days have passed.
- Missing Proof of Purchase: If you don’t have a valid proof of purchase.
- User Damage: If the product is damaged due to improper use or modifications.
- Tampered Product: If labels or serial numbers are altered.
- External Damage: If the damage is due to uncontrollable events.
- Late Returns: If the product is not sent back within 7 days after replacement confirmation.
Steps to Request a Replacement
To get a replacement:
- Contact After-Sales Team: Go to www.dji.com/support within 15 days of receiving the product.
- Follow Instructions: The After-Sales team will guide you through the replacement process.
Replacement Shipping
- Shipping Costs: DJI covers the shipping costs for replacements due to performance faults.
Contact Us
You may contact DJI by visiting Contact Us page on DJI website and raise a request by filling up details in the contact form.
For any return or replacement related query, you may visit the Aftersales service section on DJI website.
FAQs
By understanding these guidelines, you can ensure a smooth return or replacement process with DJI. If you have any questions, contact DJI’s customer support for assistance.
