Dillards Return Policy: Simplified

Dillards is a well-known department store offering a wide range of products including clothing, electronics, shoes, and home goods. If you’re shopping at Dillards, whether in-store or online, understanding the Dillards return policy can help you shop confidently.

This simple, straightforward guide explains how Dillards handles returns, refunds, and exchanges to make your shopping experience hassle-free.

Dillards Return Policy Overview

Policy Aspect	Details
Return Window	30 calendar days from purchase date (exceptions if receipt shows longer)
Condition for Returns	Original, unused condition with tags attached; original packaging required for some items
Return Locations	Any Dillards store (excluding Clearance Centers) or Internet Store location for online orders
Free Returns	No. Returns by mail cost $9.95 for the return label, plus shipping if not using label
Non-Returnable Items	Clearance 65%+ off, deeply discounted items, personalized merchandise
Restocking Fee	Possible for some online orders, shown before checkout; deducted from refund
Refund Method	Original payment method or Dillards merchandise credit (customer choice)
Refund Timeline	Up to 10 days for refunds on check payments
Gift Returns	Returnable for Dillards gift card or merchandise credit; shipping fees apply for mailed returns

How Long Do You Have to Return Items?

• Most purchases can be returned within 30 calendar days from the purchase date.
• The 30-day return window applies to both in-store and online purchases.
• If your receipt or store notice specifies a longer return period, that longer period will take precedence.
• It’s important to check your receipt for any extended return timelines.

What Condition Should Returned Items Be In?

• Items must be in their original, unused condition.
• All merchandise tags must still be attached.
• For electronics, kid’s gear, and shoes purchased online, items must be returned in the original packing material from the manufacturer.
• If the item is defective, damaged, or shipped incorrectly, these conditions for return do not apply.

Non-Returnable Items

Dillards excludes certain items from return or exchange:

• Clearance merchandise marked down 65% or more.
• Items on sale with additional discounts (like an item marked 25% off plus an extra 30-50% discount).
• Personalized merchandise.
• However, damaged or defective items or those sent in error can still be returned.

How to Return Items

In-Store Returns

• Bring your item(s) with the original receipt or proof of purchase (POP) label to any Dillards store (except Clearance Centers).
• POP labels for in-store purchases are attached to items; online purchases include POP info in order emails or on Dillards.com account.
• Ask a store associate or go to Customer Service to complete your return.

Return By Mail (Online Orders)

• Locate your order in your Dillards account. The screenshot of the Login Page is shared below

• Click “Start Return” and choose the items to send back.
• Dillards provides a return label costs $9.95 which you can print and stick to your package.
• Pack the merchandise with your receipt or proof of purchase. You can reuse the original box.
• Remove any old labels and attach the new return label.
• Drop your package at any USPS location if using the Dillards return label.
• If you choose not to use the Dillards return label, you may ship your return using any carrier at your own cost – but it’s best to use a tracked and insured shipping method to avoid loss or damage.
• Return by mail address:
  Internet Store Returns
  600 Carnahan Drive
  Maumelle, AR 72113

Restocking Fees

Some online purchases may have a restocking fee, which will be clearly shown on the Shopping Bag page before checkout. This fee:

• Is charged if the product is returned either by mail or in-store.
• Will be deducted from your refund along with any applicable taxes.
• Is in addition to the $9.95 fee for using the Dillards return label.

Refunds

• Refunds for returns are made using the original payment method (including sales tax) or as a merchandise credit, whichever you prefer.
• Refunds on purchases made by check require up to a 10-day waiting period before cash or check refunds are issued.
• Returns paid with Afterpay will be refunded via a Dillards gift card or credited back to your Afterpay account.
• Original shipping fees are not refunded.

What If You Received a Gift?

If you got something from Dillards as a gift, here’s what you can do:

• You’ll cover any shipping fees if you send the item back by mail.
• Return items purchased in-store to any Dillards store to receive a Dillards gift card or merchandise credit.
• Return items purchased online either by mailing them back (following receipt instructions) or in-store.

What If an Item Is Damaged or Defective?

Dillards accepts returns for damaged or defective items even if they fall under the non-returnable categories, and the usual return rules don’t apply here.

What Should You Keep as Proof of Purchase?

For all returns:

• Keep your original receipt or the Proof of Purchase label attached to the item.
• For online orders, you can find proof of purchase details in your order email or in your Dillards account under Order History.

How to Contact Dillards for Help

If you encounter any issues or want help with your return:

• Customer Service Phone: 1-800-345-5273
• Furniture Customer Service: 1-877-272-2601
• Chat with a Representative on Dillards.com during their hours:
  • Monday-Friday: 7 AM to 9 PM CST
  • Saturday-Sunday: 9 AM to 7 PM CST

Common Questions

Pro Tips for Hassle-Free Returns

1. Always return items within 30 days (or the extended time on your receipt) to avoid refusal.
2. Keep all tags and original packaging intact, especially for electronics and shoes.
3. Use the Dillards return label for mail returns; though it costs $9.95, it ensures easier tracking.
4. If mailing returns, insure your package and choose tracking to prevent package loss.
5. For gifted items, returning in-store is often easiest to avoid additional shipping fees.
6. Remember, no price adjustments or price matching, so buy smartly and watch for deals carefully.

Summary

Returns don’t have to be difficult if you know the Dillards return policy rules. I find that keeping receipts and tags organized right after a Dillards purchase saves a lot of stress later. The $9.95 fee for mail returns is a small price for convenience – just make sure to pack items carefully and use tracked shipping.

Happy shopping and stress-free returning!

Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Dillards website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Dillards Customer Service directly is the best resource.