Dillards Return Policy: Simplified

Dillard’s makes returns easy by offering both in-store and online options. This guide will break down the return process step-by-step, explain key rules, and help you navigate Dillards return policy with ease. We’ll also cover exceptions, refund methods, and frequently asked questions.

Overview of Dillards Return Policy

• Return Window: You can return items within 30 days of purchase.
• Eligible Returns: Items must be in their original, unused condition with tags attached.
• Proof of Purchase: A receipt or proof of purchase (POP) is mandatory for all returns.
• Return Locations:
  • In-store at any Dillard’s store (excluding Clearance Centers).
  • By mail to Dillard’s Internet Store at 600 Carnahan Drive, Maumelle, AR 72113.

Special Holiday Returns

For purchases made between November 1 and December 12, the return window extends until January 11. Returns outside this period follow the regular 30-day policy.

How to Return Items

In-Store Returns

1. Bring the item(s) to any Dillard’s store, except Clearance Centers.
2. Ensure you have the receipt or proof of purchase.
   • For In-Store Purchases: POP is a yellow label attached to the item.
   • For Online Purchases: POP details are in your order confirmation email or on the Dillard’s app.
3. Visit the Customer Service desk or ask a store associate for assistance.

Returns by Mail

1. Login to check your Order History on Dillard’s website or app.
2. If you don’t have Dillards account you can look for the order details on their website as shown in the below screenshot.

3. Click “Start Return” to begin the process and select the items for return.
4. Choose a return method:
   • Using Dillard’s Return Label: Print a label for $9.95.
   • Using Your Own Shipping Method: Send to 600 Carnahan Drive, Maumelle, AR 72113.
5. Pack the item securely with proof of purchase and attach the label.
6. Drop the package at any USPS location if using Dillard’s label or choose your preferred carrier.

Refunds

• Original Payment Method: Refunds will be issued to the original form of payment, including sales tax.
• Store Credit: If you return after 30 days, you’ll receive store credit.
• Check Purchases: Refunds for checks require a 10-day waiting period.
• Afterpay Purchases: Refunded to your Afterpay account or via a Dillard’s gift card.
• Shipping Fees: Non-refundable for all returns.

Non-Returnable Items

Some items cannot be returned or exchanged:

1. Clearance merchandise with 65% markdowns or more.
2. Items with additional discounts (e.g., 25% off plus another 30-50%).
3. Personalized merchandise.

Exceptions: Damaged, defective, or incorrectly shipped items are eligible for returns, even if they fall under the categories above.

Gift Returns

• In-Store Gift Returns: Exchange for a Dillard’s gift card or merchandise credit.
• Online Gift Returns:
  1. Follow the return instructions included with the package.
  2. Use the prepaid shipping label or your own carrier.
  3. Receive a Dillard’s gift card or merchandise credit.

Key Takeaways

• Act quickly! Return within 30 days to get a full refund.
• Hold onto your receipt or proof of purchase.
• Non-returnable items include heavily discounted and personalized items.
• Consider holiday extensions for returns made during the festive season.
• No Price Adjustments: Dillard’s does not adjust prices for past purchases.
• Return Shipping Costs:
  • $9.95 for using Dillard’s return label.
  • Customer bears the full cost for other shipping methods.

FAQs About Dillard’s Return Policy

Summary

This blog has all you need to know about Dillards return policy. Whether you’re returning in-store or by mail, the steps are simple and clear. Keep your receipts safe, act within 30 days, and enjoy a hassle-free return process!