Diesel Return Policy: Simplified

ByPaperBeez Editor Updated on
diesel return policy

Shopping is fun, but sometimes you might need to return something you bought. Diesel makes returns easy. Let’s learn about Diesel return policy so you know what to do if you ever need to return or exchange an item.

Diesel Return Policy Overview (US)

Here are the main things you need to know about Diesel’s return policy:

  1. You have 30 days to return things you bought.
    • If your items were delivered to your home: The 30 days start from the day you received your package.
    • If you picked up your online order at a Diesel store: The 30 days start from the day you picked up your items at the store.
  2. The items must be in perfect condition, just like when you got them.
  3. All tags must still be attached.
  4. You can return things you bought online or in a Diesel store.

How to Request a Return

If you bought something from Diesel.com and want to return it, you have 30 days to do so. Here are three ways to return items:

  1. Online Returns
  2. Client Services
  3. In-Store Returns

Online Returns

  • Fill out the Return Form: Go to Diesel’s website and fill the Return Form.
  • Order Details: Fill in the order number and your email ID. Also, what you’re returning and why. Below is the screenshot of the form
Diesel return form
  • Get your return label: After you fill out the form, Diesel will email you a return label. This is like a sticker you’ll put on your package so it gets back to Diesel.
  • Pack your items: Put the things you’re returning in the original box they came in. Make sure to include everything that came with your order, like any extra pieces or packaging.
  • Attach the label: Print out the return label Diesel emailed you and stick it on your package.
  • Send it back: Take your package to a UPS location. You don’t have to pay for shipping – Diesel covers that for you!

Returns Through Client Services

  • Call customer service: Call Client Services with your order number and email address used for the purchase.
  • Let them help you: A client assistant will help you complete the return request.
  • Get your return label: You will get a return authorization email with instructions and a return label.
  • Pack and send: Pack and ship the items as described in the “Online Returns” section.

In-Store Returns

  • Find a Diesel store: Look on Diesel’s website to find a store near you that accepts online returns.
  • Bring your items: Take the things you want to return to the store. Make sure you have everything, including all tags and packaging.
  • Bring your info: You’ll need to tell the store staff your order number and the email address you used for your purchase.
  • Let the staff help you: A client assistant will check your items and activate the return request.
  • Return acceptance mail: You will receive a return acceptance email. The refund timing will depend on the payment method used.

Return Conditions

For your return to be accepted, make sure:

  • Item Condition: The item must be in the same condition as when you got it, with all tags attached and any special packaging or accessories included. You cannot return or exchange swimwear, underwear, sex toys, fragrances, or items marked ‘Final Sale.’ Personalized items also cannot be returned or exchanged.
  • Packaging: Items from the same order should be returned together in one package. If you return items from the same order separately, you will need to pay for the shipping of the second package and organize the return shipment yourself.
  • Country/Region: The return must be sent from the same country or region where you received the order.
  • Time Frame: You must request the return or exchange within 30 days from the day you received your order or picked it up in-store.
  • Purchase Source: The items must have been bought online from Diesel.com. If you bought the items from a Diesel store or another retailer, contact Diesel’s Client Service or the store where you made the purchase for help.

For more details, please read Diesel’s Conditions of Sale and Return Policy.

diesel jeans return policy

How to Exchange an Item

You can exchange an item for a different size or color. Exchanges can be done online or through Client Services.

Online Exchange

  • Fill out the Return Form: Fill out the Return Form online. Choose the items you want to exchange and the new size or color.
  • Get your return label: You will get an authorization email with instructions and a pre-paid return label.
  • Pack your items: Pack the items in the original box with all tags, accessories, and packaging.
  • Attach the label: Attach the pre-paid return label and drop the box at your nearest UPS location.
  • Send it back: The new item will be shipped to you once the warehouse receives and checks the items. You will get a tracking number to follow the delivery.

Exchange Through Client Services

  • Call customer service: Call Client Services with your order number and email address used for the purchase.
  • Let them help you: Tell the assistant the new size or color you want.
  • Get your return label: You will get an authorization email with instructions and a return label.
  • Pack and send: Pack and ship the items as described in the “Online Returns” section.

Refunds

  • Refunds go back to your original payment method.
  • Returns and refunds are processed within 3-7 business days after the return arrives at the warehouse.
  • Timing for the refund to show in your account depends on your payment method and bank procedures.

Shipping Your Return: What You Need to Know

When you’re returning something to Diesel by mail, there are a few things to keep in mind:

  • Free returns: Good news! Diesel pays for your return shipping. This means you don’t have to pay anything to send your items back.
  • UPS label: When you fill out the online return form, Diesel will email you a UPS shipping label. This is what you’ll use to send your package back.
  • Packaging: Try to use the same box or bag that your items came in. If you don’t have it anymore, use a sturdy box that will protect your items during shipping.
  • You can either request UPS to pick up the package from your location, or you can go to the nearest UPS drop-off point.
  • One package per order: If you’re returning items from different orders, you should use separate packages and labels for each order.
  • Tracking: The UPS label lets you track your package, so you can see where it is and when it gets back to Diesel.
  • Return from the same country: Make sure you’re sending your return from the same country where your order was delivered. Diesel can’t accept international returns.

Remember, taking care with your return package helps make sure your items get back to Diesel safely and that your refund is processed quickly!

Contact Us

For any questions or help with returns, you can contact Diesel’s Client Services:

FAQs

Wrapping Up

Returning items to Diesel is simple and hassle-free. Whether you choose to return online, through Client Services, or in-store, Diesel provides clear instructions and support.

Remember to keep all original packaging and tags, and make sure to return items within 30 days. If you have any questions, Diesel’s Client Services are always ready to help.

This guide helps you understand Diesel return policy easily, making your shopping experience smooth and enjoyable.

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