Columbia Return Policy: Simplified
Learn about Columbia return policy in simple steps – quick guide for 2025!
Columbia Sportswear is a famous brand known for making outdoor clothing, footwear, and gear. People love their jackets, hiking shoes, and outdoor essentials.
If you bought something from Columbia and need to return it, don’t worry! This article will explain everything about Columbia return policy in very simple words. Let’s get started.
Quick Overview of Columbia Return Policy
| Policy Feature | Details |
|---|---|
| Return window | 60 days from purchase date |
| Condition for returns | New, unworn, tags attached; footwear in original box |
| Return options | Online returns or in-store returns (with some conditions) |
| Refund processing time | 7–10 business days after the warehouse receives your return |
| Return shipping cost | $6.00 (deducted from refund) |
| In-store returns limit | Orders with less than 10 items can be returned in-store |
| Exchanges | No direct exchanges; return and place a new order |
| Damaged items | Report within 60 days to customer support |
| Items without receipt | Refunded as merchandise credit, with ID required |
What Items Can You Return?
You can return:
- Items bought from Columbia’s website.
- Items that are new and unworn.
- Items with all original tags.
- Shoes must be in their original box, unused.
If the product looks used or damaged, Columbia will not accept it.
How to Return Items Bought Online
Here are simple steps to return your order:
- Go to Columbia’s return page.
- Enter your order number, email, and billing zip code
- Select items to return.
- You will get a return label and invoice by email.
- Print the label and invoice.
- Pack the items with the invoice.
- Stick the label on the box.
- Drop it off at any UPS location.
Important: The warehouse must receive your return within 60 days of purchase.
Special Return Process for Certain Locations
Some places are not serviced by UPS. Columbia will give you a USPS return label if you live in:
- Guam (GU)
- Puerto Rico (PR)
- US Virgin Islands (VI)
- Armed Forces Africa (AE)
- Armed Forces America (AA)
- Armed Forces (AE)
- Alaska (AK), for ZIP codes not serviced by UPS
If your location is not listed and not serviced by UPS, you’ll have to arrange and pay for your own return shipping.
How Much Does It Cost to Return?
- Columbia charges a $6.00 flat fee for return shipping.
- This amount will be automatically taken out of your refund.
- If you ship the item using your own method, the cost will depend on the shipping carrier.
Return Address (If Shipping Yourself)
You can ship your return to:
Columbia Sportswear Returns
6940 N Leadbetter Ave
Portland, OR 97203
Can You Return Online Orders In-Store?
Yes, but only if:
- You bring the Order Confirmation email.
- It has been less than 60 days since purchase.
- You are returning fewer than 10 items.
Not allowed in-store:
- Orders of 10 or more items.
- Professional Purchase Orders.
- Partner Purchase Orders.
- Items purchased with certain discounts (Fans & Followers, Pro Purchase, Partner) must be returned by mail.
Payment methods:
- If you paid using PayPal, Apple Pay, or Klarna, you can return under 10 items in-store but will get a merchandise credit (not a refund).
Store Return Policy
If you return items directly to a Columbia store:
- Bring the original receipt or the Order Confirmation email.
- If you don’t have a receipt, you need a government-issued photo ID.
- Without a receipt, refunds are given as merchandise credit at the lowest price in the past 60 days.
Exchanges
Columbia does not do direct exchanges. But you can:
- Return your item.
- Get a refund.
- Order the correct item separately.
If you need help placing a reorder, you can contact their customer support.
Damaged Items
- If your item arrived damaged, contact Columbia within 60 days.
- If more than 60 days have passed, check with the warranty department.
Refund Processing Time
- It takes around 7–10 business days after the return is received.
- Refunds go to the original payment method.
- Rewards used for the order will be given back as virtual merchandise credit.
Need Help With Return Label?
- You will get the label by email after starting a return.
- If you can’t find the email, check your spam folder.
- You can also reprint your label from Columbia’s return landing page.
No printer?
- Visit a local UPS Store, public library, print shop, or ask a friend.
Important Reminders
- You can only return items from the country where they were delivered.
- Keep your Order Confirmation email safe.
Contact Information
Customer Support:
Phone: 1-800-622-6953
Hours: Sun–Sat: 5 AM–5 PM PT
Warranty Support:
Phone: 1-800-622-6953 (Option 3)
Hours: Mon–Fri: 8 AM–4 PM PT
FAQs
Summary
Columbia return policy is simple and flexible. You have 60 days to return items in new condition with tags and original packaging. Online returns are easy, with a $6 fee deducted from your refund.
If you prefer, you can return small orders in-store with your receipt or order confirmation email. Larger orders, special purchases, and damaged items have specific rules, but everything is well organized.
If you follow the guidelines, your return and refund will be smooth and hassle-free.
