Calpak Return Policy: Simplified
When you buy something, it’s important to know what to do if you need to return it. This guide will explain Calpak return policy in simple terms, so you know exactly what to do if you’re not happy with your purchase. We’ll cover everything from how to return an item, what items can and cannot be returned, and any fees you might have to pay.
Overview Of Calpak Return Policy
Calpak offers a return policy that lets you send back items you’re not satisfied with. You can return most unused items within 30 days from when they were delivered to you. However, there are some rules you need to follow, and not all items can be returned.
Key Points:
- Return Timeframe: 30 days from delivery date.
- Condition: Items must be unused, with no signs of wear or damage.
- Packaging: Must include original packaging, shipping carton, and hang tags.
Items Eligible for Return
Before returning an item, make sure it meets the requirements. Calpak has specific guidelines to determine if your item is eligible for a return.
Eligibility Requirements:
- Unused Condition: The item must not show any signs of use, wear, tear, scratches, or any kind of damage.
- Original Packaging: You need to return the item in its original packaging, including the shipping carton and uncut hang tags.
- No Personal Items: Make sure you haven’t left any personal items inside the product, as this can make the return ineligible.
Non-Returnable Items:
- Gift Cards: These cannot be returned.
- Sample or Flash Sale Items: Items bought during these sales are usually final and can’t be returned.
- Final Sale Items: If an item is marked as “final sale,” it cannot be returned.
How to Start a Return
If your item is eligible for return, you can start the return process easily online.
Steps to Start a Return:
- Visit the Returns Portal: Go to Calpak’s Returns Portal on their website.
- Enter Your Order Number: You’ll need your order number, which can be found in your order confirmation email as shown in he screenshot below
- Follow the Instructions: The portal will guide you through the return process.
If you can’t find your order confirmation email, you can contact Calpak’s customer service for help.
Return Shipping Fees
Returning an item isn’t free, and Calpak charges a flat rate return shipping fee depending on what you’re returning and where you live.
Return Shipping Fees in the Contiguous U.S.:
- Bags & Accessories: $11.95
- Luggage: $24.95
Return Shipping Fees for Hawaii and Alaska:
- Bags & Accessories: $24.95
- Luggage: $49.95
Note: Even if you’re returning multiple items, you’ll only be charged one return shipping fee.
Refunds
Once you’ve returned your item, Calpak will process your refund. This usually takes between 5-7 business days after they receive your returned item.
Refund Details:
- Original Payment Method: Refunds are issued to the original payment method.
- Gift Cards: If you received the item as a gift, you can request the refund as a Calpak gift card.
- Processing Time: It takes 5-7 business days after Calpak receives your return to process the refund.
Gift Returns
If you received a Calpak item as a gift and want to return it, the process is simple.
Steps for Gift Returns:
- Visit the Returns Portal: Go to the same Returns Portal on Calpak’s website.
- Click on “Start a Gift Return”: Follow the instructions provided as shown in the below screenshot
- Refund Options: Refunds will be issued to the original purchaser or as a Calpak gift card if requested.
Exchanges
At the moment, Calpak does not offer direct exchanges. If you want a different item, you’ll need to return the original item and then purchase the new item separately.
How to Handle Exchanges:
- Return the Item: Start the return process same as above.
- Make a New Purchase: Once the return is processed, you can purchase the item you want.
If you have any more questions about the returns, you can visit Calpak return policy on their website.
Contact Us
If you have any questions or need help with your return, Calpak offers several ways to get in touch.
Contact Options:
- Chat with Us: Available Monday to Friday, 9:00 AM – 9:00 PM PDT, and Saturday to Sunday, 9:00 AM – 5:30 PM PDT.
- Contact Form: Fill out the contact form on their website for help.
FAQs
Here are some common questions about Calpak return policy:
Summary
Returning a Calpak item is straightforward as long as you follow their guidelines. Remember to check if your item is eligible, start the return within 30 days, and be aware of any return shipping fees. With this guide, you should have no trouble navigating Calpak’s return policy and ensuring a smooth return process.
This article gives you everything you need to know about returning a Calpak item. Whether you’re returning a gift, checking if your item is eligible, or wondering about return shipping fees, all the important details are covered here.
If you still have questions, don’t hesitate to reach out to Calpak’s customer service.
