Calpak Return Policy: Simplified

Calpak makes stylish and functional travel gear—from luggage to accessories. If you’re wondering how their return policy works, especially after ordering online or picking something up in-store, you’re in the right place. I’ve broken it all down to make returns and exchanges totally stress-free.

Calpak Return Policy Overview

Here’s a quick summary before we dive into the details:

Online Returns: How It Works

If you ordered from Calpak’s website and live in the U.S., you have 30 days from delivery to return or exchange your item.

What You Can Return

• Your item must be completely unused and in perfect condition—no marks, no scratches, no signs of wear.
• You must send it back with the original packaging, shipping box, and uncut hang tags.
• If there’s anything left inside the bag, it could be rejected.

If you’re unsure whether your item qualifies, you can always email them at help@calpaks.com.

What You Can’t Return

These are final sale and can’t be returned:

• Gift cards
• Personalized items
• Sample or flash sale items
• Anything marked “Final Sale”

Return Coverage: Should You Add It?

Yes—if you want to skip the return fee.

• For just $1.48, Return Coverage lets you return eligible items with no extra charge.
• If you didn’t buy it, you’ll be charged a flat fee:
  • $12.95 for bags/accessories
  • $24.95 for luggage
• These fees are non-refundable and are deducted from your refund.

Return Coverage doesn’t apply to gift cards, final sale, personalized, or sample items.

How to Return or Exchange Online

Here’s how to get started:

🔗 Go to the Calpak Returns Portal

Steps:

1. Enter your order number and shipping zip code to start the return. The screenshot of the returns portal shared below

2. Print the return label (or scan the QR code at USPS or FedEx to get one there).
3. Repack the item securely with the packing slip.
4. Mark out any old barcodes or shipping labels.
5. Drop off your return at any eligible location.

Important: If you’re returning items from different orders, you’ll need a separate return label for each one. Calpak doesn’t allow combined returns in one package.

Calpak Exchange Options

You’ve got two ways to exchange an item:

1. Instant Exchange

• Your replacement ships right away after entering your credit card info.
• A temporary $1 hold is placed on your card.
• If the return doesn’t ship back within 14 days, you’ll be charged the full amount.

2. Standard Exchange

• Your exchange is processed after your original item starts its journey back to Calpak.

Note: Online orders can’t be exchanged in-store. Use the returns portal instead.

In-Store Returns & Exchanges

If you bought something at a Calpak store, here’s what to know:

• You get 30 days from the purchase date to return or exchange it.
• The item must be unused, with uncut tags and in its original packaging—especially for luggage.
• If you’ve taken the luggage out of the box, it’s considered used and not returnable.
• Like online returns, in-store returns are also free.

Online orders can also be returned in-store (a great way to skip the return fee). Just don’t try exchanging an online order in-store—that part’s not available yet.

Got a Gift You Want to Return?

Yes, you can return it—as long as it meets the policy rules.

• Use the Returns Portal and select “Return a gift.”
• You’ll need the original order number.
• You’ll receive a Calpak gift card or in-store credit, depending on where it was purchased.

Keep in mind:

• Refunds can’t go back to you unless you’re the original buyer.
• Store credit from an in-store return can’t be used online.

International Orders: No Returns Allowed

If you placed your order from outside the U.S., all items are final sale. Calpak does not offer returns or exchanges for international orders.

When Will I Get My Refund?

After your return arrives and passes inspection:

• Your refund will be sent to the original payment method.
• Shipping fees and return fees (if any) are non-refundable.
• Refunds go only to the original buyer, not gift recipients or alternate cards.

Price Adjustments

Found your item on sale just days after buying it? Calpak may offer a one-time price adjustment if:

• The discount happens within 5 days of your purchase.
• You request the adjustment within 10 business days of the promo starting.
• The product is still in stock and identical (same size, color, quantity).

This only applies to items bought on calpaktravel.com, not on third-party sites or social shops like Instagram or TikTok.

Can You Cancel or Change an Order?

Unfortunately, no. Calpak starts processing orders immediately to ship them fast.

That means:

• No cancellations
• No address changes
• No color or size swaps

If something doesn’t work out, just use the return option within 30 days.

Need Help? Here’s How to Contact Calpak

If you have a question or need help with a return:

• Email: help@calpaks.com
• Chat: They are available for chat
• Customer Service Hours:
  • Monday – Friday: 9:00 am – 9:00 pm PT
  • Saturday – Sunday: 8:00 am – 5:00 pm PT
  • (Closed on major holidays.)
• Contact Us Form: You can write your query in contact form on their website.

Pro Tips for Hassle-Free Returns

Want to make sure your return goes smoothly? Here are a few tips I swear by:

1. Save the original packaging. Especially the box your luggage came in.
2. Don’t use the bag—even just once. Testing it at home? Sure. But take it outside and it’s no longer returnable.
3. Cut nothing. Those hang tags must stay on to be eligible.
4. Buy Return Coverage. It’s under $2 and can save you up to $25 in fees.
5. Act fast. The return window starts on the delivery or purchase date—not when you start your trip.

Common Questions

Here are some common questions about Calpak return policy:

Final Thoughts

Calpak’s return policy is pretty fair—30 days, straightforward conditions, and easy returns if you follow the rules. Just keep everything clean, unused, and in its original box. And if you’re on the fence about Return Coverage? Trust me, it’s worth the extra $1.48.

Happy travels—and even happier returns!

Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Calpak’s website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Calpak Customer Service directly is the best resource.