Caden Lane Return Policy: Simplified
If you’re thinking about making a return to Caden Lane, it’s important to know all the details about their return policy. Whether you purchased baby clothes, accessories, or gifts, understanding the rules can help make the process smooth and easy.
This guide will walk you through every aspect of the Caden Lane return policy, from what items can be returned to how to process a return or refund.
Caden Lane Return Policy Overview
Here’s a simple breakdown of Caden Lane’s return policy:
- Return Period: 20 days for refunds; 45 days for store credit.
- Condition of Items: Items must be unused, unwashed, and in their original packaging with tags attached.
- Ineligible Items: Some items cannot be returned at all.
Return Period
- 20 Days for Refunds: You have 20 days from the date you receive your order to return items for a full refund. If you do not return the item within this period, you will not be eligible for a refund.
- 45 Days for Store Credit: If you miss the 20-day window, you can still return items within 45 days for store credit only. After 45 days, you cannot return the item at all.
Condition of Items
To return an item, it must meet certain conditions:
- Unused: The item should not have been used at all.
- Unwashed: Make sure it hasn’t been washed.
- Original Packaging: Keep it in the same packaging you received it in.
- Tags Attached: The original tags must still be on the item.
If an item does not meet these conditions, it cannot be returned.
Ineligible Items
Some items cannot be returned under any circumstances:
- Special Order Items
- Wallpaper
- Travel Bags
- Gift Cards
- Gift Boxes
- Digital Wall Art
- Sale Items (marked as final sale)
If you buy any of these items, remember that they are final sale and cannot be returned.
How to Start a Return
If your item meets all the requirements and is eligible for a return, here’s how to start:
- Visit the Caden Lane Website: You can start your return by visiting the Caden Lane Returns page
- Fill Out the Return Form: Complete the online form to request a return label. Fill up the Oredr number, shipping zip code or email as shown in the below screenshot
- Print Your Return Label: After submitting your request, print out the label provided.
- Package Your Item: Place your item back in its original packaging with tags attached.
- Ship It Back: Attach the label and send it back to Caden Lane.
Shipping Costs
When returning an item, there are some costs to keep in mind:
- The cost of the return label will be deducted from your refund amount.
- For tote bags and backpacks, there is a $15 shipping and handling fee unless you choose store credit instead of a refund.
Refunds
Once Caden Lane receives your returned item, they will process your refund. Here are some key points about refunds:
- Refunds usually take 1 to 3 business days to process.
- Some banks may take longer than this to show the refund in your account.
- You will receive an email confirming that your refund has been processed.
Reasons You May Not Receive a Refund:
- Item is washed or worn: If you have used or washed the item, you won’t get a refund.
- Damaged items: If the returned item arrives damaged, you won’t receive a refund.
- Missing tags: If the original tags aren’t attached, the refund won’t be processed.
- Outside the return window: If you try to return the item after the 20-day period, you’re not eligible for a refund.
- Final Sale items: Any item marked as a final sale cannot be refunded.
Exchanges
Caden Lane does not offer direct exchanges. However, you can still get the right item if you follow these steps:
- Select store credit: When submitting your return, choose store credit instead of a refund to your original payment method.
- Repurchase the item: Once you receive the store credit (usually via a gift card), you can use it to buy the correct size or product.
This method ensures you still get the product you need, but it’s important to note that there are no automatic exchanges.
International Returns and Exchanges
For international shoppers, there are a few extra rules:
- All international purchases are final sale: Unfortunately, if you’re buying from outside the U.S., you won’t be able to return or exchange your item.
Handling Fees for Certain Items
Some items, like tote bags and backpacks, come with an additional fee if you decide to return them. A $15 shipping and handling fee will be applied when you return these products.
- Waiving the fee: If you choose store credit instead of a refund, Caden Lane will waive the $15 fee.
Contacting Customer Service
If you have any questions or concerns, you can easily get in touch with Caden Lane’s customer service team.
- How to contact: Visit the Caden Lane website and use the contact form to send a message.
- Response time: They will typically respond to your inquiry within a few business days.
If you have any more questions about the returns, you can visit Caden lane return policy on their website.
FAQs
Summary
Knowing about Caden Lane return policy helps make shopping easier. Always check if your items are eligible before buying them! Remember to keep everything in good condition until you’re sure about your purchase. If you follow these guidelines, returning items will be simple and stress-free!
Happy shopping!
