Burlington Return Policy [2024]: A Comprehensive Guide

Burlington wants to make sure you are happy with your purchases. That’s why they have a return policy that’s easy to understand and follow.

Whether you’ve changed your mind, received a gift that isn’t quite right, or simply aren’t satisfied with your purchase, Burlington’s return policy is designed to help you make returns without any hassle.

Overview of Burlington Return Policy

• Return Window: You can return items within 30 days of purchase.
  • Returns After 60 Days: Returns after 60 days will only receive a merchandise credit, even with a receipt.
• Receipt Requirement: Always bring your original receipt for a full refund in the original form of payment.
  • Non-Receipted Returns: If you don’t have the receipt, you can still return the item with a valid photo ID and receive a merchandise credit for the lowest selling price.
• Condition of Items: Items must be in new, unused, unwashed condition, and in their original packaging.
• Layaway Returns: Layaway returns will receive a merchandise credit, less any service fees.
• Refund Method: Refunds are issued in the original form of payment; however, non-receipted returns, layaway returns, and late returns are given as merchandise credit.
• Verification Process: All returns are subject to a third-party verification process, and Burlington reserves the right to limit or refuse returns.

To make it easier to understand, here’s a table summarizing the different scenarios:

Detailed Burlington Return Policy

Return Period

• 30 Days: You must return items within 30 days from the date of purchase.
• After 30 Days: If you return an item after 30 days, you will receive a merchandise credit instead of a refund.

Receipt Requirements

• Original Receipt: Always bring your original receipt when returning an item. This makes the process smoother and ensures you get a refund in the original form of payment.
• No Receipt: If you don’t have the receipt, you can still return the item, but you will receive a merchandise credit instead of a refund. You’ll need to present a valid photo ID, such as a driver’s license, state ID, passport, or military ID.

Condition of the Item

• New Condition: The item must be in new condition, which means it should be unused, unwashed, and in its original packaging. If the item has been used or washed, it may not be eligible for a return.
• Here are some examples to help you understand:
  • What you CAN usually return: Clothes with tags, unopened toys, home décor in original packaging.
  • What you usually CAN’T return: Used makeup, opened underwear, worn shoes.

How to Return an Item

Returning an item is simple! Just bring the item and your receipt to any Burlington store across the country. The friendly staff will guide you through the return process.

Refund Method

• Original Payment Method: Refunds are generally issued in the original form of payment. For example, if you paid with a credit card, the refund will go back to that card.
• Merchandise Credit: If you don’t have a receipt or return the item after 30 days, you will receive a merchandise credit instead of a refund.
• Cash for Debit Cards: If you paid with a debit card using a PIN, you will receive your refund in cash.

Important Details to Keep in Mind

Here are a few extra things to remember about Burlington’s return policy:

• Returns without a receipt: If you don’t have your receipt, you might still be able to get a merchandise credit. You’ll need a photo ID, like a driver’s license.
• Late returns: If you try to return something after 60 days, you might still get a merchandise credit for the lowest selling price.
• Layaway returns: If you return something you bought on layaway, you’ll get a merchandise credit.
• Third-Party Verification: Burlington uses a third-party system to verify returns. This means they might check your ID and return history to make sure everything is in order.
  • Right to Refuse Returns: Burlington reserves the right to limit or refuse any return if it does not meet their policy guidelines.

Holiday Returns

Burlington often extends its return window during the holiday season, giving you more time to return gifts. However, the exact dates for holiday returns can change, so it’s always a good idea to check Burlington’s website or ask a store associate for the most up-to-date information.

What Customers Are Saying

While Burlington aims to make returns easy, it’s always helpful to see what other shoppers have experienced. Here’s what customers have to say on Reddit:

• Returns without a receipt can be tricky: Some customers have reported difficulties returning items without a receipt, even with a valid ID.
• Damaged items might not be returnable: Some customers have shared experiences of not being able to return defective items, even if they were damaged before purchase.
• Be aware of potential scams: There have been reports of fraudulent returns, so it’s important to be honest and transparent during the return process.

If you have any more questions about the returns, you can visit Burlington return policy on their website.

Contact Information

If you have issues or need help, you can contact Burlington:

• Call the customer service center toll free at (855) 355-BURL (2875)
• Customer Service Hours:
  • November 25th – December 31st
    • Monday through Friday 9:00AM to 7:00PM EST
  • December 7th, 14th, and 21st
    • Saturday 9:00AM to 5:00PM EST
• Fill the Contact Form here.

FAQs

Summing Up

Return Policy at Burlington (formerly known as Burlington Coat Factory) is designed to make returns easy and fair for customers. Remember to keep your receipt and return items within 30 days to get a refund in the original form of payment.

If you don’t have a receipt or return items after 30 days, you’ll still get a merchandise credit. Always ensure the items are in new condition, and if you have any questions or issues, Burlington’s customer service is available to help.

By following these guidelines, you can confidently shop at Burlington, knowing that the return process is clear and straightforward.