Burlington Return Policy [2024]: Simplified

Burlington wants to make sure you are happy with your purchases. That’s why they have a return policy that’s easy to understand and follow. Whether you’ve changed your mind, received a gift that isn’t quite right, or simply aren’t satisfied with your purchase, Burlington’s return policy is designed to help you make returns without any hassle.

Overview of Burlington Return Policy

Return Window: You can return items within 30 days of purchase.
Receipt Requirement: Always bring your original receipt for a full refund in the original form of payment.
Condition of Items: Items must be in new, unused, unwashed condition, and in their original packaging.
Non-Receipted Returns: If you don’t have the receipt, you can still return the item with a valid photo ID and receive a merchandise credit for the lowest selling price.
Returns After 60 Days: Returns after 60 days will only receive a merchandise credit, even with a receipt.
Layaway Returns: Layaway returns will receive a merchandise credit, less any service fees.
Refund Method: Refunds are issued in the original form of payment; however, non-receipted returns, layaway returns, and late returns are given as merchandise credit.
Verification Process: All returns are subject to a third-party verification process, and Burlington reserves the right to limit or refuse returns.

Detailed Burlington Return Policy

Return Period

30 Days: You must return items within 30 days from the date of purchase.
After 30 Days: If you return an item after 30 days, you will receive a merchandise credit instead of a refund.

Receipt Requirements

Original Receipt: Always bring your original receipt when returning an item. This makes the process smoother and ensures you get a refund in the original form of payment.
No Receipt: If you don’t have the receipt, you can still return the item, but you will receive a merchandise credit instead of a refund. You’ll need to present a valid photo ID, such as a driver’s license, state ID, passport, or military ID.

Condition of the Item

New Condition: The item must be in new condition, which means it should be unused, unwashed, and in its original packaging. If the item has been used or washed, it may not be eligible for a return.

Refund Method

Original Payment Method: Refunds are generally issued in the original form of payment. For example, if you paid with a credit card, the refund will go back to that card.
Merchandise Credit: If you don’t have a receipt or return the item after 30 days, you will receive a merchandise credit instead of a refund.
Cash for Debit Cards: If you paid with a debit card using a PIN, you will receive your refund in cash.

Non-Receipted Returns

Photo ID Required: If you don’t have the receipt, you’ll need to present a valid photo ID. The return will be processed, but you’ll get a merchandise credit for the lowest selling price of the item.
After 60 Days: For returns made after 60 days, even with a receipt, you’ll only receive a merchandise credit.

Layaway Returns

Layaway Deposits and Payments: If you return layaway items, you’ll receive a merchandise credit, less any service fees.
Completed Layaway Returns: If the layaway is completed and you decide to return the items, the refund will be in the form of a merchandise credit.

Third-Party Verification

Verification Process: All returns are subject to a third-party verification process. Your ID and return history might be collected and entered into a system to prevent fraud.
Right to Refuse Returns: Burlington reserves the right to limit or refuse any return if it does not meet their policy guidelines.

Returns

Original Form of Payment: Refunds will generally be issued in the original form of payment.
Check Purchases: If you paid by check, the refund will be credited to the original account.
Cash for Debit Card Returns: If you used a debit card with a PIN, you’ll receive cash for your refund.
Merchandise Credit for Layaway and Late Returns: For layaway returns or returns after 30 days, you’ll receive a merchandise credit.

If you have any more questions about the returns, you can visit Burlington return policy on their website.

FAQs

Can I return an item without the original receipt?

Yes, you can return an item without the original receipt, but you will receive a merchandise credit instead of a refund. You’ll need to show a valid photo ID.

What if I return an item after 30 days?

If you return an item after 30 days, you will receive a merchandise credit instead of a refund.

Can I get a cash refund for a debit card purchase?

Yes, if you paid with a debit card using a PIN, you will receive a cash refund.

What if I return an item after 60 days?

If you return an item after 60 days, you will only receive a merchandise credit, even if you have a receipt.

Can I return layaway items?

Yes, you can return layaway items, but you will receive a merchandise credit, less any service fees.

What is the condition requirement for returns?

The item must be in new condition, unused, unwashed, and in its original packaging to be eligible for a return.

What happens if my return is refused?

Burlington has the right to refuse any return if it does not meet their policy guidelines, especially if flagged by the third-party verification process.

Can I return an item purchased with a check?

Yes, if you paid by check, the refund will be credited to the original account used for the purchase.

Summary

Return Policy at Burlington Coat factory is designed to make returns easy and fair for customers. Remember to keep your receipt and return items within 30 days to get a refund in the original form of payment.

If you don’t have a receipt or return items after 30 days, you’ll still get a merchandise credit. Always ensure the items are in new condition, and if you have any questions or issues, Burlington’s customer service is available to help.

By following these guidelines, you can confidently shop at Burlington, knowing that the return process is clear and straightforward.

Burlington Return Policy [2024]: Simplified

Overview of Burlington Return Policy