Burlington Return Policy: A Comprehensive Guide
Burlington return policy made simple: 30-day returns, no-receipt options, and easy refund processes explained.
Burlington is a popular off-price retailer known for selling brand-name clothing, home goods, baby items, and more at discounted prices.
If you’re thinking about returning something to Burlington, you’re in the right place. I’ve broken down Burlington’s return policy so it’s simple and stress-free to understand.
Quick Overview of Burlington’s Return Policy
Here’s a handy table to help you understand the basics at a glance:
| Return Policy Feature | Details |
|---|---|
| Return Window | Within 30 days of purchase |
| Required for Full Refund | Original receipt, new/unused/unwashed condition, and original packaging |
| Without Receipt or After 30 Days | Merchandise credit issued (not a refund) |
| Returns After 60 Days | Merchandise credit for lowest selling price |
| Layaway Returns | Merchandise credit only, minus any service fees |
| Return Shipping Fees | Not mentioned—policy is for in-store returns only |
| Refund Method | Same as original payment (cash, card, gift card), or merchandise credit |
| ID Required? | Yes, for returns without a receipt |
| Gift Card Purchases | Refunded to merchandise credit card |
What You Need to Know About Returning to Burlington
30-Day Return Window
You have 30 days from the date of purchase to return items to Burlington for a refund. That’s a pretty standard window, so don’t wait too long to decide.
Bring Your Receipt
To get a full refund, you must have your original receipt. That’s the golden ticket. Without it, things get trickier (I’ll explain that below).
Item Condition Rules
Items must be:
- New
- Unused
- Unwashed
- In their original packaging
Basically, Burlington wants the item back the way they sold it to you.
What Happens If You Don’t Have a Receipt?
If you don’t have your receipt or it’s been over 30 days since you bought the item, don’t worry—you can still return it, but you’ll get a merchandise credit instead of a refund.
Here’s how it works:
- Burlington will ask for a valid photo ID like a driver’s license, passport, or military ID.
- You’ll get a merchandise credit for the lowest selling price of that item.
So if you bought it when it was full price but it later went on clearance, you’ll get credit based on that lower price.
And if it’s been more than 60 days, that same lowest-price rule still applies.
Layaway Returns Work a Little Differently
Layaway returns are allowed, but:
- You’ll only get a merchandise credit (no refunds).
- Any service fees will be deducted from that credit.
Also, if you return something from a completed layaway after 30 days, it’s still merchandise credit only.
How You’ll Get Your Money Back
Here’s how Burlington issues refunds:
| Original Payment Method | Refund Method |
|---|---|
| Credit/Debit Card | Same card (unless part was paid with a gift card—see below) |
| Debit Card (PIN used) | Cash |
| Cash | Cash |
| Check | Refunded back to original account |
| Burlington Gift Card | New merchandise credit card |
| Combo of Credit Card + Gift Card | Credit card refunded first, rest on merchandise credit card |
They make sure your refund goes back to where it came from, unless it’s been too long or there’s no receipt—then you’ll get store credit.
All Returns Go Through a Verification System
Burlington uses a third-party system to verify returns. This means:
- Your return history and ID may be recorded.
- They can refuse a return if the system flags something or if they think it’s excessive.
So while most returns go smoothly, Burlington keeps an eye out for abuse and might say no.
How to Contact Burlington for Help
Need help with a return? Here’s how you can get in touch:
Chat Online
Visit: Burlington Help Center
Click “Start Chat” to speak with a live agent.
Call Customer Service
- Phone: (855) 355-BURL (2875)
- Hours: Monday to Friday, 9 AM – 6 PM EST
- Closed on: Easter, Thanksgiving, and Christmas
For Burlington Credit Card Issues
- Phone: (877) 213-6741
- TDD/TTY: 1-888-819-1918
- Hours: Monday to Saturday, 8 AM – 9 PM EST
Contact Form
Fill the Contact Form here.
Common Questions
Pro Tips for Hassle-Free Burlington Returns
Here are a few smart shopper tips to keep your return smooth:
- Keep that receipt safe! It’s your best shot at a full refund.
- Don’t wear it before you decide. Even a single wash can make it non-returnable.
- Make returns before 30 days. After that, your options shrink.
- Use your ID just once. Too many no-receipt returns might get flagged.
- Double-check layaway rules. You’ll only get store credit and service fees are deducted.
Final Thoughts
Returning something to Burlington (formerly known as Burlington Coat Factory) isn’t hard—but there are a few rules you should follow to get your money back quickly. Just make sure to keep your receipt, bring your photo ID if needed, and return items in unused condition within 30 days.
If you’re unsure about anything, don’t hesitate to contact their customer service. And remember, store credit is still a win—you might just find something better on your next trip to Burlington!
Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Burlington’s website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Burlington’s Customer Service directly is the best resource.
