Brooks Brothers Return Policy: Simplified

Returning an item can sometimes be confusing. That’s why we’ve created this simple guide to help you understand Brooks Brothers return policy. Whether you bought your item online, at an outlet, or in a regular store, we’ll walk you through the steps to make your return easy and hassle-free.

Brooks Brothers wants you to be happy with your purchase. If you’re not satisfied, you can return your item within 60 days of purchase. Here’s how you can do it.

Return Timeframe

If you are not happy with your purchase, you can return it within 60 days. Here’s what you need to know:

• Time Limit: You have 60 days from the purchase date to return the item.
• Holiday Return Policy: Brooks Brothers offers an extended holiday return policy for purchases made between October 1, 2024, and December 31, 2024. Items bought during this period can be returned until January 31, 2025, or within 60 days of the purchase date, whichever is later.
• Condition: The item must be in its original condition. This means it should be unworn, unwashed, and unaltered.
• Receipt: You must have the original receipt to get a full refund.

How to Start a Return

Depending on where and how you made your purchase, there are different ways to start a return:

Online Purchases:

1. Visit the Online Return Portal: Go to the return portal of Brooks Brothers as shown in the image below.

2. Print a Return Label: Follow the instructions to print a return label. This label will be used to send the item back.

In-Store Purchases:

1. Start Online: Even if you bought the item in a store, you need to start the return process online.

2. Print a Return Label: Just like with online purchases, print a return label.

Special Payment Methods:

• Apple Pay, Amazon Pay, PayPal, and Klarna: If you paid with any of these methods, you must send the item back to the returns center. You cannot return these items to a store.

Why is this important? Knowing how to start a return ensures you follow the correct steps, making the process smoother and quicker.

Return Fees

Returning an item usually costs a bit of money. Here’s the deal with return fees at Brooks Brothers:

• Standard Fee: There is a $7.00 fee for returns.
• Fee Exceptions: You won’t have to pay this fee if:
  • You used the Brooks Brothers Platinum Mastercard.
  • Your order was delivered damaged.
  • You received the wrong item (wrong size, color, or completely different item).
  • You are exchanging the item for another.
  • You return items to a U.S. Brooks Brothers retail store.

Why is this important? Knowing about the fee and the exceptions helps you understand any costs involved and how to avoid them if possible.

Returning Items to a Store

If you prefer to return items to a physical store, here’s how it works:

• In-Store Returns: You can take the item to any U.S. Brooks Brothers retail store. You can locate the nearest store on their website.
• Special Payment Methods: Items paid with Apple Pay, Amazon Pay, PayPal, or Klarna must be shipped back to the returns center, not returned in-store.
• International Purchases: Items bought outside the U.S. must be returned to a store in the same country where they were purchased.

Why is this important? This option can save you the $7.00 return fee and might be more convenient for some customers.

Items That Can’t Be Returned

Some items are not eligible for return. These include:

• Final Sale Items: Items that are 70% off or marked as final sale.
• Customized Items: Monogrammed or altered merchandise.
• Used Items: Worn or washed items.
• Special Orders: Special Order and Made to Measure clothing.
• Sample Sales: Items bought during sample sales.
• Third-Party Purchases: Products bought outside Brooks Brothers stores or website must be returned to the original retailer.

Why is this important? Knowing what you can’t return helps avoid any disappointment or confusion when trying to return these items.

Exchanges

Brooks Brothers does not have a direct exchange program. Here’s what to do if you need a different size, color, or fit:

1. Return the Item: Return the item you don’t want in its original condition.
2. Place a New Order: Order the new item from the Brooks Brothers website.
3. Contact Customer Service: Once you have your new order number, contact Brooks Brothers for necessary adjustments.

Note: The $7.00 re-shipping fee for exchanges will be waived. Sale or promotion prices will still be honored for the new item.

Why is this important? Understanding the exchange process ensures you get the right item without additional shipping costs.

Refunds

When you return an item, here’s how and when you’ll get your money back:

• Processing Time: Once Brooks Brothers receives your return, it takes 24-48 business hours to process.
• Refund Time: Refunds usually appear in your account within 3-5 business days after processing. For payments made with PayPal, Amazon Pay, Apple Pay, and Klarna, refunds may take up to 2 weeks.

Why is this important? Knowing the timeline helps manage your expectations and keeps track of your refund.

International Purchases

For items bought outside the United States:

• Return Location: Return the item to a store in the same country where it was purchased.
• U.S. Website Purchases: If you bought from the U.S. website but live outside the U.S., send the item to: Brooks Brothers
  ATTN: Returns and Exchanges
  107 Phoenix Ave
  Enfield CT, 06082 USA

Include your order number and contact information (name, address, phone number, and email) in the return package.

Why is this important? Knowing how to handle international returns ensures you follow the correct procedures and include necessary information.

Getting Help

If you have questions or need help:

• Contact Page: Visit the Brooks Brothers contact page.
• Contact Options: Use the options to contact them by phone, chat, or contact form.
  • United States:
    Call: 1.800.274.1815
    Sunday – Saturday, 8am-9pm, ET
  • International:
    Call: 1.860.741.4800

Why is this important? Knowing where to get help ensures you can resolve any issues quickly.

Summary

Here’s a quick recap of the Brooks Brothers return policy:

• 60 days to return with a receipt.
• $7.00 fee unless exceptions apply.
• Online and in-store return options.
• Special rules for items bought with Apple Pay, Amazon Pay, PayPal, and Klarna.
• No direct exchanges, but re-order and contact for adjustments.
• Refunds processed in 24-48 hours, showing up in 3-5 days.
• Special instructions for international purchases.

This guide aims to make your return process easy and stress-free. If you follow these steps, you should have no trouble returning your items to Brooks Brothers. Happy shopping!

FAQs

We hope this guide makes it easy for you to return your Brooks Brothers items. If you have any more questions, feel free to contact Brooks Brothers customer service.