Brooks Brothers Return Policy: Simplified
Learn everything about Brooks Brothers return policy with our simple guide. Discover how to return or exchange items easily, both online and in-store
Brooks Brothers is a well-known American brand famous for its high-quality clothing and timeless style. Founded in 1818, it is one of the oldest clothing retailers in the United States. The brand is known for its elegant suits, classic dress shirts, and premium casual wear.
If you need to return something you bought from them, this guide will help you understand Brooks Brothers return policy in a simple way. Whether you purchased in-store or online, knowing the return rules can make the process easier and stress-free.
Brooks Brothers Return Policy Overview
Here is a quick look at the return policy:
| Return Policy Feature | Details |
|---|---|
| Return Window | 60 days from the date of purchase |
| Condition | Items must be unwashed, unworn, and in original condition |
| Receipt Required? | Yes, original sales or gift receipt is needed |
| Online Purchases Return Options | Can be returned to a U.S. store or by mail (some exceptions apply) |
| In-Store Purchases Return Options | Must be returned to a U.S. store |
| Refund Method | Same as the original payment method |
| Cash Refunds Over $100 | A home office check will be mailed |
| Gift Receipt Refunds | Refunded as merchandise credit |
| Final Sale Items | Cannot be returned or exchanged |
| Swimwear & Undergarments | Must have price tickets attached |
| Price Adjustments | Allowed within 7 days of purchase with the original receipt |
| Return Fee (Mail Returns) | $7.00 fee unless certain conditions apply |
| Exchanges | No direct exchanges; must return item and place a |
How to Return an Item
You have two ways to return your purchase: In-Store or By Mail.
1. Returning In-Store
- Bring the item to any U.S. Brooks Brothers retail store.
- You must have the original receipt or gift receipt.
- If you paid using Apple Pay, Amazon Pay, PayPal, or Klarna, you cannot return the item to a store. You must return it by mail.
- If you purchased the item in-store but prefer to return it by mail, you can initiate your return online and print a return label.
2. Returning by Mail (For U.S. Customers)
- Visit the Online Return Portal: Go to the return portal of Brooks Brothers as shown in the image below.
- Pack the item and include the packing slip or confirmation email.
- Use the pre-paid return label to ship the package back.
Mail Return Fee
A $7.00 return fee will be deducted unless:
- You paid with a Brooks Brothers Platinum Mastercard.
- Your order was damaged or incorrect.
- You are exchanging an item (must follow exchange process).
- You return the item to a store instead of mailing it back.
Special Payment Methods:
- Apple Pay, Amazon Pay, PayPal, and Klarna: If you paid with any of these methods, you must send the item back to the returns center. You cannot return these items to a store.
Items That Can’t Be Returned
- Final sale items (70% off or more).
- Monogrammed or altered merchandise.
- Worn or washed items.
- Special orders and Made to Measure clothing.
- Sample sale items.
- Items bought from third-party retailers (must be returned to the original seller).
Exchanges
Brooks Brothers does not offer direct exchanges. Instead, you should:
- Return the original item. Follow the return process instructions. as explained in above section.
- Place a new order for the correct item.
- Once you receive the new order number, contact Brooks Brothers, and they will adjust your order.
- The $7.00 re-shipping fee is waived for exchanges.
Refunds
- Refunds will be issued in the same method as your original payment.
- It may take 3-5 business days to show up in your account.
- If you paid using PayPal, Apple Pay, Amazon Pay, or Klarna, the refund may take up to 2 weeks.
- If you return an item with a gift receipt, you will receive store credit.
International Returns
- Items purchased outside the U.S. must be returned to the country where they were bought.
- If you purchased from brooksbrothers.com from outside the U.S., you can return items to:
Brooks Brothers
ATTN: Returns and Exchanges
107 Phoenix Ave, Enfield, CT 06082 USA - You must cover any shipping costs for international returns.
Price Adjustments
- If an item you bought goes on sale within 7 days, you can get a price adjustment.
- Bring your receipt to a Brooks Brothers store or contact customer service.
- Some promotional items are not eligible for price adjustments.
How to contact Brooks Brothers
If you have questions or need help:
- Contact Page: Visit the Brooks Brothers contact page.
- Contact Options: Use the options to contact them by phone, chat, or contact form.
- United States:
Call: 1.800.274.1815
Sunday – Saturday, 8am-9pm, ET - International:
Call: 1.860.741.4800
- United States:
FAQs
Final Thoughts
Understanding Brooks Brothers’ return policy can help you make returns smoothly. Just remember:
- Keep your receipt.
- Return items within 60 days.
- If returning by mail, be aware of the $7.00 return fee.
- No direct exchanges, but you can reorder and get adjustments.
If you have any more questions about the returns, you can visit the return policy on their website.
This guide makes it easy to return items and get refunds without hassle. Happy shopping!
