Boot Barn Return Policy: Simplified
Confused about the Boot Barn return policy? Discover how to return items in-store or by mail, avoid fees, and get your refund fast with this simple guide.
Boot Barn is a go-to spot for boots, western wear, and work gear. Whether you bought online or in-store, sometimes things just don’t work out. Maybe your boots didn’t fit right, or you changed your mind. No worries—Boot Barn has a return policy that helps, as long as you follow a few rules.
Let’s walk through everything you need to know about their Return Policy.
Boot Barn Return Policy Overview
Here’s a handy table with the basics:
| Return Window | 60 days from date received |
| Return Condition | Unworn, original tags, in original packaging |
| In-Store Returns | Free and encouraged (no shipping fee) |
| Online Returns (Mail-In) | $10 shipping fee (waived if item is defective or Boot Barn made a mistake) |
| Refund Method | Original payment method (store credit also available in-store) |
| Major Exclusions | Worn items, items without tags, no receipt for in-store returns |
How the Return Process Works
In-Store Returns (Easiest Option)
Boot Barn recommends returning your item to a local store. Why?
- It’s free. You won’t pay the $10 return shipping fee.
- It’s fast. No waiting for packages to travel back and forth.
- It’s easy. Associates can help you with refunds or store credit.
Tip: Use the Store Locator to find your nearest location.
If you bought online and return in-store, you can get:
- A refund to your original payment method
- Or store credit if you prefer
Just bring your item in, along with the original packaging and tags.
Online Returns (Mail-In)
If you can’t get to a store, Boot Barn offers a return-by-mail option through UPS.
Here’s how it works:
- Visit their online return portal.
- Enter the Order number, Email address and Zip Code. The screenshot of the return portal shared below
- Print the prepaid UPS return label.
- Pack your item in:
- The original product packaging (like the boot box).
- The original shipping box or BootBarn.com bag.
⚠️ Important: Don’t stick labels or tape directly on the boot box. If you do, you’ll be charged a restocking fee.
- Drop the box off with UPS.
Return Shipping Fee
- $10 is deducted from your refund.
- If the item is defective or Boot Barn made an error, this fee is waived.
Condition of Returned Items
This is key. Boot Barn is strict about item condition.
- Items must be unworn.
- All original tags must still be attached.
- Use carpeted floors only if you try boots on at home. Hard floors can scuff the soles and make the boots unreturnable.
Pro tip: If the soles show signs of wear, even lightly, they may reject your return.
How Long Do Refunds Take?
Once your item gets to the warehouse:
- Allow up to 3 business days for Boot Barn to process the return.
- You’ll get a confirmation email when it’s done.
- After that, refunds typically appear on your credit card within 2–5 business days, or by your next statement.
What If You Bought In-Store?
Returns for store purchases follow different rules:
- You must have your original receipt.
- Refunds go back to the original payment method.
- Cash purchases are refunded by check.
- No receipt? The item will be returned to you. No exceptions.
What About PayPal or Affirm Orders?
If you used PayPal or Affirm, Boot Barn will refund the money to that account once your return is accepted.
This applies whether you return by mail or in-store.
International Orders: How to Return
International customers have two options:
- Use your own carrier (you pay the shipping + any duties).
- Use Boot Barn’s DHL label, which includes prepaid postage and duties. A flat fee will be deducted from your refund.
To print the DHL label, visit this return portal.
How to Contact Boot Barn for Help
Got questions or need help with a tricky return?
Call
- 1-888-440-2668
- Open 7 days a week, 9:00 AM – 8:00 PM CT
- custserv@bootbarn.com
- Response time: Within 1 business day
BootBarn.com
Attn: Customer Service
PO Box 12445
Wichita, KS 67277-2445
Common Questions
Pro Tips for Hassle-Free Returns
Returning stuff doesn’t have to be painful. Here are a few helpful tricks:
- Try boots on a rug only. Seriously—those soles scuff fast!
- Keep all packaging and tags until you’re 100% sure you’re keeping the item.
- Don’t tape the boot box—pack it inside another box or bag.
- Use in-store returns whenever you can. No fees, and way faster.
- Act fast if you need to cancel an order. The clock starts the second you hit “submit.”
Final Thoughts
Boot Barn return policy is pretty shopper-friendly if you follow the rules. The 60-day window gives you time, and free in-store returns are a great bonus. Just make sure you don’t wear the item, keep all the tags, and return things the right way.
Whether you’re returning a pair of boots that didn’t fit or a shirt that looked better online, Boot Barn makes it simple—as long as you stay within their guidelines.
If you have questions or need help with your return, don’t forget to call customer service or drop them an email. They’re quick to respond and ready to help.
Happy boot shopping—and smarter returning!
Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Boot Barn website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Boot Barn Customer Service directly is the best resource.
