Boohoo Return Policy: A Simple Guide for Hassle-Free Returns

Boohoo is a popular fashion brand that offers trendy clothes at budget-friendly prices. If you’re shopping with Boohoo from the USA, it’s important to understand how their return policy works—so you don’t get stuck with something that doesn’t fit or isn’t quite right.

This blog breaks down Boohoo return policy in the easiest way possible. Whether you’re wondering about return timeframes, refunds, or what to do with damaged items, you’ll find all the answers here.

Quick Overview of Boohoo Return Policy

What Items Can You Return?

Boohoo accepts returns on most items, as long as they meet these conditions:

• Returned within 28 days of receiving your order.
• Unworn, unwashed, and unused.
• Still have the original labels attached.
• Returned in original packaging, if possible.

Items that don’t meet these conditions will be rejected during quality checks, and you won’t get a refund.

Items You Cannot Return

Some items cannot be returned due to hygiene reasons:

• Pierced jewelry (unless sealed and unopened)
• Underwear and swimwear (if hygiene seal is removed)
• Beauty products, cosmetics, and accessories
• Fashion face masks

So if you’re buying any of these, double-check before hitting “checkout.”

How to Start a Return with Boohoo

Returning an item to Boohoo is pretty easy and can be done in just a few steps:

Step-by-Step Return Process

1. Repack Your Items
   • Use any sealable, non-see-through, waterproof packaging. Original packaging is helpful but not required.
2. Login to the Returns Portal
   • Visit Boohoo’s Return Portal.
   • Use your order number and email address or ZIP code to log in as shown in the below screenshot

3. Select Return Method
   • Choose how you want to return your item. You can print a label at home.
   • Don’t have a printer? No problem! Boohoo offers printer-less options too.
4. Drop Off Your Parcel
   • Once your return is processed in the portal, drop off your package.
   • You’ll get an email once Boohoo receives your return.

Important Note: Only Boohoo items can be returned using their portal. If your order included items from a Boohoo partner brand, you’ll need to follow the third party’s return process.

Return Fee

For USA customers, Boohoo charges a $6 return fee, which is deducted from your refund. This fee may change in the future, so check the returns portal before you ship.

What If You Use Your Own Return Method?

Boohoo recommends using their return portal. If you choose another shipping method:

• You’re responsible for the item until it reaches Boohoo.
• Boohoo isn’t liable if it gets lost or damaged.
• You won’t be refunded unless they receive the item.

So yeah, I strongly recommend sticking with their portal. It’s fully tracked and much safer.

Refunds

Here’s what to expect when waiting for your refund:

• Usually takes 5–7 days from the day you return the parcel.
• Could take up to 21 days if you used your own return method.
• You’ll get an email update when your return is received and again when your refund is processed.

Payment Method Matters

• Credit/Debit Card – Refund goes back to your original payment method.
• Gift Card/Voucher – A replacement gift card will be issued.

If you paid using Afterpay, read on

Afterpay Returns

You can still return items bought with Afterpay! Here’s what you need to know:

• You have 28 days to send items back.
• The refund will be applied to your Afterpay balance.
• If you’re close to a payment due date, extend it using the Afterpay app to avoid late fees.

If your refund is more than your remaining balance, Afterpay will give you the extra money back.

Faulty or Damaged Items

If you get something broken or not in perfect shape, Boohoo wants to fix it.

What to Do:

Go to their Contact Us page and send this info:

• Your full name
• Your order number
• Product name + code (from your confirmation email)
• A clear photo of the damage
• Short description of what’s wrong

Tip: If you use the online form, you can’t upload images right away. Keep the photo ready for when Boohoo replies.

How to Contact Boohoo for Help

If you need help, Boohoo offers several ways to reach out:

📞 Contact Options:

• Email: customerservices@boohoo.com
• Website Help Page: Customer Service
• Returns Portal: Start Your Return

If you’re reporting a damaged item, include your order info and photos to speed up the process.

Pro Tips for Hassle-Free Boohoo Returns

Here are a few handy tips I recommend to make the return process smoother:

1. Always keep orders separate. Don’t return multiple orders in one parcel—it could delay your refund.
2. Try shoes indoors only. Returning worn shoes will likely get rejected.
3. Use the return portal. It’s safer, tracked, and avoids any refund hiccups.
4. Don’t toss the tags! Items without original tags or hygiene seals won’t get accepted.
5. No hand-written return labels. For international returns, use the official QR code or printed label to avoid VAT/customs issues.

If you have any more questions about the returns, you can visit the return policy on their website.

Common Questions

Final Thoughts

Boohoo return policy is pretty straightforward as long as you follow the rules—return items within 28 days, don’t remove any tags or seals, and use the return portal whenever possible.

If you’re shopping from the USA, remember there’s a $6 return fee, and exchanges aren’t allowed. But with clear steps and a little attention to detail, your return should go smoothly.