Barnes and Noble Return Policy: Simplified

Understanding a store’s return policy is important for making hassle-free returns and exchanges. In this guide, we will walk you through Barnes and Noble return policy, a popular bookstore.

We will cover all the details about returning items bought online or in-store, exceptions, and special rules for NOOK devices. Let’s get started!

Overview of Barnes and Noble Return Policy

Return policy Barnes and Noble is designed to ensure customer satisfaction while maintaining clear guidelines for returning products. Here’s a quick overview of the key points:

• Eligible Returns: Items can be returned for a refund if they are in their original condition. Shrink-wrapped or sealed products must be unopened.
• Timeframe: Most items can be returned within 30 days of purchase or delivery.
• Methods of Return: You can return items bought online either by bringing them to a Barnes & Noble store or by shipping them back. Items bought in-store must be returned to a store.
• Refund Process: Refunds are generally issued to the original form of payment. For online purchases using PayPal, refunds are given as store credit.
• Special Rules for NOOK Devices: NOOK devices have a 14-day return period and require a return authorization for mail returns.
• Non-Returnable Items: Some items, such as opened digital content, magazines, and used books, cannot be returned.
• Shipping Fees: These are non-refundable, and customers must pay for return shipping when mailing items back.

Returning Items Bought from Barnes & Noble.com

If you bought something from the Barnes & Noble website and you’re not happy with it, you can return it for a refund. Here’s how:

Bringing Your Return to a Barnes & Noble Store

• What to Bring: Take the item, your packing slip, Order Confirmation email, or Billing Summary email.
• Payment Method: Bring your original form of payment. If you used PayPal, you’ll get a store credit in the form of a Barnes & Noble Gift Card or in-store credit.
• Textbook Returns: These will also be given store credit.

Shipping Your Return Back to Barnes & Noble

• Packing Slip: Follow the return instructions on your packing slip.
• No Packing Slip: If you don’t have a packing slip, print out the Shipping Confirmation email you received and include it in the box. Write your Order Number on the outside of the box.
• Address: Send your returns to:

  Barnes & Noble
  Returns Department
  ORDER #: (Insert Your Order Number)
  1 Barnes and Noble Way
  Monroe Township, NJ 08831

• Shipping Costs: You need to pay for return shipping, and shipping charges are non-refundable.

Returning Items Bought in Barnes & Noble Stores

If you bought an item in a Barnes & Noble store, here’s how you can return it:

• Timeframe: Return new and unread/unopened items within 30 days of purchase.
• Receipt: You need to bring your store sales receipt.
• Form of Payment: Refunds are generally given to your original form of payment. If you don’t have the original payment method, you’ll get a store credit in the form of an electronic gift card.
• Gift Receipts: Returns with a gift receipt will get a store credit.
• Promotional Items: If you bought items as part of a Buy X, Get Y Free offer, you can only exchange them, unless you return all the items from the offer for a refund.
• Where to Return: You can return items to any Barnes & Noble store, not just the one where you made the purchase.

Return Exceptions

Some items have special return rules or cannot be returned at all.

Returning NOOK Devices

• Timeframe: You can return your NOOK within 14 days of purchase.
• Options:
  • Call 1-800-THE-BOOK (843-2665) for a return authorization.
  • Return it to a Barnes & Noble store.
• Defective NOOKs: These can be exchanged at a store or by calling 1-800-THE-BOOK.
• Purchased Elsewhere: NOOKs bought from other retailers must be returned to that retailer.

Items That Cannot Be Returned

• Opened Products: Opened shrink-wrapped or sealed products cannot be returned, unless they are defective.
• Non-Returnable Items:
• Magazines and newspapers
• Used books
• Shipping fees
• Digital content (eBooks, audiobooks, digital magazines)
• Access Codes
• Gift cards
• Memberships and subscriptions
• Bulk Orders: Orders of 50 or more copies cannot be returned.

Contact Us

For any Inquiries, you may reach out to Customer support team through

• Phone: available every day from 9AM-9PM Eastern Time at 1-800-THE-BOOK (1-800-843-2665).
• Chat : Click here to chat . Sometimes Chat assistance may not be available, depending on volume. If the link is not working, please retry soon or you can also call or email for assistance.
• Email: Click here to email .

FAQs

This guide should help you understand the return policy at Barnes and Noble. If you follow these steps, you can return your items easily and get a refund or exchange.

Happy shopping!