Baltic Born Return Policy: Simplified

Welcome to our guide on Baltic Born return policy. Shopping online can be tricky, especially when it comes to returns. Understanding the return policy of a store can save you time and frustration. In this article, we’ll walk you through everything you need to know about Baltic Born return policy in simple and clear language.

Baltic Born Return Policy Overview

Baltic Born’s return policy is designed to be fair and easy to follow. Here are the key points:

• Store Credit Only: Baltic Born does not offer refunds. Instead, you’ll get store credit for your returns.
• Return Window: You have 30 days from the delivery date to return items.
• Free Returns in US and Canada: If you’re in the US or Canada, you can get free return shipping.
• International Returns: If you’re outside the US and Canada, you’ll need to pay for return shipping.
• Item Conditions: Items must be unworn, with tags attached, and in resalable condition.
• No Exchanges: Baltic Born does not offer exchanges, but you can use your store credit to buy a new item.

Eligibility for Returns

Not all items can be returned. Here are some important rules:

• Final Sale Items: Items marked “FINAL SALE” cannot be returned or exchanged. If you return a final sale item, it will be donated, and you won’t get any store credit.
• Damaged or Worn Items: If an item is damaged or has been worn, it cannot be returned. This includes items with animal hair, deodorant, makeup, or strong smells such as perfume, body odor, smoke, etc.
  

How to Make a Return

Returning an item is straightforward. Here’s what you need to do:

1. Visit the Return Portal: Go to the returns portal on Baltic Born’s website and enter your email, zip code, and order number as shown in the screenshot below.

2. Follow Instructions: After entering your details, follow the instructions to complete your return.
3. Shipping Label: If you’re in the US or Canada, you’ll get a free shipping label. For international returns, you’ll need to pay for shipping.

Conditions for Store Credit

To get store credit, your items must meet these conditions:

• Unworn with Tags: Items must be unworn and have their tags still attached.
• No Signs of Wear: Items must be in resalable condition with no signs of wear.
• Swimwear: Swimwear must have its original tags and hygienic liners in place. It cannot show any signs of prolonged wear.

Redo Free Return Shipping + Package Protection ( available in US and Canada only)

Baltic Born offers a special service to protect your order:

• Free Return Shipping: If you select this option at checkout, your return shipping will be covered.
• Package Protection: This service also protects your order from being lost, stolen, damaged, or shipped incorrectly.
• Non-Removable: Once you select this option, it cannot be removed from your order.

International Returns

If you’re shopping from outside the US and Canada, here’s what you need to know:

• Pay for Shipping: You’ll be responsible for the cost of returning items.
• Start Your Return: Use the return portal to start your return process.

Incorrect or Missing Items

If there’s an issue with your order, here’s how to handle it:

• Contact Customer Service: If you received the wrong item or are missing an item, contact customer service within 14 days of delivery.
• Keep Packaging: Keep the shipping packaging and order packing slip while the issue is being investigated.

Damaged Items

If your item arrives damaged, follow these steps:

• Submit a Claim: Report the damage within 14 days (or 7 days if you used express shipping).
• Item Conditions: The item must not have been worn or washed to qualify for damage compensation.
• I’d like to point out that if you don’t respond within 30 days after opening a claim, it will be closed.

Color Discrepancies

Sometimes, the color of the item might look different online:

• Check Product Description: Review the product description for color details.
• Order Color Swatches: For wedding parties, order color swatches before purchasing to ensure color matching.

Discount Codes and Price Adjustments

Here are some additional rules:

• One-Time Use: Discount codes can only be used once.
• Non-Stackable: You cannot use multiple discount codes together.
• No Price Adjustments: Baltic Born does not make price adjustments for past or future orders.

Restocking Fees

Some items may have a restocking fee:

• $25 Fee: Check the product description to see if a $25 restocking fee applies. This fee will be deducted from your store credit.

Multiple Returns

Baltic Born has rules to prevent abuse of their return policy:

• Return Eligibility: If you return multiple damaged or unsellable items, you may lose your return eligibility.

If you have any more questions about the returns, you can visit Baltic Born return policy on their website.

Customer Support

If you have any questions or need help with your order, Baltic Born’s customer support team is there to assist you. Here’s how you can get in touch with them:

1. Contact Us Form:
   • You can fill out the Contact Us form on Baltic Born’s website. This form allows you to provide detailed information about your inquiry, making it easier for the support team to help you.

2. Email Support:
   • You can also email the customer service team directly at hello@balticborn.com. They respond to all emails within 48-72 business hours.
3. Customer Service Hours:
   • The customer service team is available from 8 AM to 3 PM MST, Monday through Friday. Please allow extra time for a response over weekends and holidays.

FAQs

Summary

Understanding Baltic Born return policy can help you shop with confidence. Always remember that they offer store credit instead of refunds and that you should act quickly if there are any issues with your order.

By following the guidelines laid out in this article, you can make sure your return process goes smoothly and avoid any surprises.

Happy shopping!