Arula Return Policy: Simplified
Arula return policy explained: Quick and easy steps for returns and exchanges. Don’t miss out on this essential guide!.
Arula is known for its stylish, size-inclusive clothing that’s all about confidence and comfort. But what if something you bought doesn’t quite work out? Good news — their return policy is designed to be flexible and customer-friendly.
Let’s break it all down so you know exactly what to expect, step by step.
Arula Return Policy Overview
Here’s a snapshot of the key things to know before you start a return:
| Policy Detail | What You Need to Know |
|---|---|
| Return Window | No time limit |
| Condition | Items should be in good, returnable condition |
| Proof of Purchase Required? | Yes, but they can help locate it if you don’t have it |
| Return Options | In-store and by mail |
| Return Shipping Fee | $8.95 (if using Arula’s return label; waived for exchanges) |
| Exchanges Allowed? | Yes, online and in-store |
| Refund Method | Original payment method or store credit (if card isn’t available) |
| Returns from Instagram/Facebook? | Yes, via mail only (with a special link) |
No Time Limit? That’s Right.
Unlike many retailers that give you 30 or 60 days to return something, Arula doesn’t set a return deadline. You can return or exchange your item at any time. This applies whether you bought something in-store or online.
Just make sure the item is in returnable condition and you have proof of purchase (like your receipt or order email). Even if you lost your receipt, Arula’s Guest Services team can help locate it.
How to Make a Return or Exchange
Arula gives you two main options for returns — in-store or by mail. Let’s look at both.
In-Store Returns
If you want to return or exchange an item at a store, here’s what to do:
- Bring the item to any Arula store — or any store from their family of brands (Altar’d State, AS Revival, or Tullabee).
- Show your order confirmation email.
- Bring the credit card used for the purchase.
What if you forget your card?
You’ll still be able to return the item, but your refund will come as store credit instead of being put back on your original card.
Mail Returns (For Online or Social Orders)
If you prefer to return your item by shipping it back, here’s how to do it.
If You Ordered Online from Arula.com:
- Log in to your Arula account.
- Go to your Purchase History.
- Find the item and request a return label.
- Use the Ecomm Order ID from your packing slip when prompted.
Or you can skip logging in and just go straight to this return portal.
- Enter the Order Number and email Id as shown in the below screenshot and follow the instructions to generate the prepaid label.
If You Bought In-Store or via Instagram/Facebook:
Use a different link to request a return label:
👉 Use this form to request a label
📝 Important Tip: Always include your order ID when using these forms. This helps avoid delays with your return.
Is There a Return Shipping Fee?
Yes — $8.95 if you use the prepaid label provided by Arula. This amount will be deducted from your refund.
However, if you’re exchanging an item instead of returning it, there’s no shipping fee at all. That’s one reason why I always recommend going the exchange route if you’re just looking for another size or color.
How to Exchange Items
Exchanges can be done in-store or through the mail. Here’s how to handle an online exchange:
- Follow the return process outlined above.
- Just like returning an item, request a return label by filling in your Order number and email ID in the return form as shown in the screenshot in above section.
- In your return package, include a note with the item you want instead (style, size, color, etc.).
- If the requested item is in stock, Arula will ship it to you.
- If it’s sold out, they’ll issue a refund instead.
Tip: If you’re unsure whether the item is still available, it doesn’t hurt to check online before you send the package.
Can You Return Online Purchases to a Store?
Yes! Whether you ordered from Arula.com or any of their other digital platforms, you can take your item to any store under the brand umbrella — that includes Arula, Altar’d State, AS Revival, or Tullabee.
Just don’t forget:
- Your order confirmation email
- Your original payment card
How to Contact Arula for Help
If you run into any trouble or have questions about your return, getting in touch with Arula is simple:
Call or Text
1-844-70-ARULA (702-7852)
- Monday to Friday: 9AM – 9PM EST
- Saturday to Sunday: 9AM – 5:30PM EST
You can email at guestservices@arula.com.
Use their online contact form here: Contact Arula
Common Questions
Final Thoughts
Arula’s return policy is generous, flexible, and refreshingly low on fine print. No time limit, easy in-store returns, and the option to exchange without fees make it super shopper-friendly.
Just remember to keep your proof of purchase, know the return label process, and reach out to their team if you get stuck. Whether you’re making room in your closet or trying something new, returning to Arula is as smooth as their flowy dresses.
Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Arula website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Arula’s Customer Service directly is the best resource.
