Abercrombie Return Policy: Simplified
Learn everything about the Abercrombie return policy – timelines, refunds, price adjustments, and tips to make returns quick and stress-free.
Abercrombie & Fitch is a popular clothing brand known for trendy, casual styles. But what if that hoodie or pair of jeans doesn’t quite work out? Don’t worry – Abercrombie has a return policy designed to make things easier.
In this post, I’ll break down everything you need to know about Abercrombie Return Policy. Whether you shopped online or in-store, we’ll cover the timelines, conditions, and steps so you can get your money (or store credit) back quickly.
General Overview of Abercrombie Return Policy
Here’s a simple table to give you the key details of their return policy:
| Policy Feature | Details |
|---|---|
| Return window (online) | 60 days from shipment date for refund to original payment; after 60 days, refund is issued as an e-gift card |
| Return window (in-store) | 60 days for purchases in U.S. stores (30 days for stores outside the U.S.) |
| Item condition | Must be in resalable, original condition (tags attached if applicable) |
| Receipt needed? | Yes for a refund to the original payment; without a receipt, you’ll get merchandise credit for the lowest selling price |
| Free returns? | You’re responsible for shipping costs if you mail the item yourself |
| Exclusions | Gift cards are non-refundable; returns across brands (e.g., Hollister vs. Abercrombie) aren’t allowed |
| Price adjustments | One adjustment allowed within 7 days if the item’s price drops |
| Special notes | Promotional returns may affect discounts or promotional credits |
Online Returns: How They Work
If you bought something online, you have 60 days from the shipment date to initiate a return and get your money back to your original payment method. After that? You’ll still get a refund, but in the form of an e-gift card sent to your email.
Steps to start an online return:
- Start your return online through Abercrombie’s return portal.
- Select your order and follow the prompts. The screenshot of the returns portal is shared below
- If you don’t use their online process and ship it back yourself, include a printed order confirmation email or the original invoice in the package.
Where to mail returns:
Abercrombie & Fitch Returns Department
200 Abercrombie Way
New Albany, OH 43054
US Pro tip: Keep your tags attached. Certain items have special tags that must stay on to be returnable.
If you’re returning without using their online system, you cover the shipping costs.
In-Store Returns & Exchanges
Returning or exchanging items in-store is simple. You can return online orders to a U.S. Abercrombie & Fitch or abercrombie kids store (if the order was placed in USD).
Here’s what you need to know about store returns:
- Return window:
- U.S. stores: 60 days with a receipt.
- International stores: 30 days with a receipt.
- Without a receipt: You’ll get a merchandise credit for the lowest price the item has ever sold for. ID is required for unreceipted returns in U.S. stores. Abercrombie uses an electronic system to track these returns and may limit or refuse returns if you exceed a certain number.
- Gift returns: Bring a gift receipt, and you’ll get a merchandise credit.
- Outlet purchases: These can only be returned to outlet locations for the same brand in the same country of purchase.
- Cross-brand returns are not allowed. For example, Abercrombie & Fitch items cannot be returned to a Hollister Co. store.
And no – you can’t mail back items to physical stores.
Refunds & Price Adjustments
Refunds are straightforward:
- Original payment method if returned within the allowed window.
- Merchandise credit for:
- Gift card purchases
- Returns made after the return window (within reason)
- Returns without a receipt
Price drop after purchase?
Bring the item and your receipt back within 7 days, and Abercrombie will refund the difference. Only one adjustment per item is allowed.
Returns for Promotional Purchases
If you bought something during a promo period (like “Buy One, Get One”), returning part of that order may reduce your refund. In some cases, you may only qualify for a merchandise credit instead of cash back – especially if free or discounted items were part of your purchase.
What You Can’t Return
Some things can’t be returned:
- Gift cards: All gift card sales are final.
- Cross-brand items: You can’t return Hollister purchases to Abercrombie (and vice versa).
- Returns across countries: Items must be returned in the country where they were purchased.
How to Contact Abercrombie for Help
Need assistance? Here’s how to reach them:
- Chat: Available on their website.
- Email: Use the contact form on Abercrombie’s site.
- Phone: +1-925-359-2579 (English support).
- WhatsApp: +1-205-892-3750.
Common Questions
Final Thoughts
Abercrombie and Fitch return policy is designed to be customer-friendly. By keeping items in their original condition, retaining receipts, and understanding the rules, you can ensure a smooth return or exchange process. Always check the details of your purchase, especially for international and promotional transactions.
Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Abercrombie website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Abercrombie Customer Service directly is the best resource.
