Abercrombie Return Policy: Simplified
Abercrombie returns made easy! Find out about refunds, merchandise credits in our comprehensive breakdown of Abercrombie Return Policy.
Shopping should be enjoyable, but sometimes, things don’t work out. Maybe an item doesn’t fit, or you’ve changed your mind. Abercrombie & Fitch understands this and has a return policy designed to make the process simple and straightforward.
In this detailed article, we’ll walk you through their return policy step by step, explaining everything you need to know.
General Overview of Abercrombie Return Policy
Abercrombie & Fitch offers a flexible return policy for both online and in-store purchases. The main points are:
| Aspect | Details |
|---|---|
| Return Period | – Online returns must be initiated within 60 days of order shipment date. – In-store returns can be made within 30 days (or 60 days for U.S. store purchases) of purchase with the original receipt. |
| Refund Method | – Refunds to original payment method if returned within the specified period. – After 60 days, refunds are issued as an e-gift card. |
| Condition of Merchandise | – Items must be in resalable condition with tags attached (if applicable). |
| Return Process (Online) | – Initiate return online or send items to the specified address. – Include order confirmation email if invoice is missing. |
| Price Adjustments | – If merchandise price is reduced within 7 days of purchase, the difference will be refunded if original receipt is presented. |
| Gift Card Policy | – All sales of gift cards are final; they cannot be refunded or exchanged for cash unless required by law. |
Return of Items Purchased Online
If you made your purchase online, here’s how you can return it:
Online Return Process
- Initiate the Return: Start your return online through Abercrombie’s return portal as shown in the below screenshot
- Prepare the Package:
- Include your order confirmation email or the original invoice in the package.
- Ensure the item is in resalable condition with all original tags attached.
- Shipping the Return:
- Use Abercrombie’s prepaid return label (if provided) or ship the package using your preferred carrier to the address below:
Abercrombie & Fitch Returns Department 200 Abercrombie Way New Albany, OH 43054 USA - Note: You are responsible for shipping costs unless otherwise stated.
- Use Abercrombie’s prepaid return label (if provided) or ship the package using your preferred carrier to the address below:
Important Details
- Returns initiated within 60 days will be refunded to your original payment method.
- Returns received after 60 days will be refunded as an e-gift card.
Special Conditions
- Items from Lebanon, Turkey, or the UAE purchased before October 19, 2022, follow the terms of Abercrombie’s former partner, eShopWorld. Contact eShopWorld for assistance.
In-Store Returns and Exchanges
Returning or exchanging items in-store is simple, but there are a few important rules and exceptions to know:
Eligibility for In-Store Returns
- Merchandise must be in its original condition to qualify for a return or exchange.
- Items can only be returned to a store in the country of purchase.
- Cross-brand returns are not allowed. For example, Abercrombie & Fitch items cannot be returned to a Hollister Co. store.
- Items purchased at outlet locations can only be returned to an outlet store of the same brand in the country of purchase.
Timing and Refund Options
- With the original sales receipt:
- Returns within 30 days (or 60 days for purchases at U.S. store locations) will be refunded to the original form of payment.
- Without a receipt or with a gift receipt:
- You will receive a merchandise credit in the local currency for the lowest price the item has sold for.
- For exchanged merchandise or items originally bought with a gift card:
- Returns will be issued as a merchandise credit.
- After the return window (30 or 60 days):
- Returns made with the original receipt outside the allowed timeframe will also receive merchandise credit.
Identification Requirement for U.S. Returns
- For returns without a receipt, Abercrombie requires a valid ID (e.g., driver’s license).
- The store uses an electronic system to track and limit un-receipted returns.
- Customers who exceed the allowed number of un-receipted returns may have their returns declined.
Additional In-Store Return Policies
- Price Adjustments: If the price of an item is reduced, bring your receipt within 7 days to get a refund for the price difference. Only one adjustment per item is allowed.
- Gift Cards: These are non-refundable and cannot be exchanged for cash unless required by law.
- Promotional Purchases: Refunds will be adjusted according to the terms of the original promotion. If returning an item lowers the qualifying purchase total, the refund or promotional balance may be reduced accordingly.
By keeping these points in mind, you can ensure your in-store return or exchange is handled smoothly.
Important Points to Remember
- Resalable Condition: Ensure items are in good condition with tags attached.
- International Purchases: Items purchased abroad must be returned in the country of purchase.
- Refunds for Gift Purchases: Returns with gift receipts will be issued as merchandise credit.
- Exchanges: Exchanges follow the same policy as returns and depend on item availability.
If you have any more questions about the returns, you can visit Abercrombie return policy on their website.
FAQs
Here are some frequently asked questions about Abercrombie’s return policy:
Final Thoughts
Abercrombie and Fitch return policy is designed to be customer-friendly. By keeping items in their original condition, retaining receipts, and understanding the rules, you can ensure a smooth return or exchange process. Always check the details of your purchase, especially for international and promotional transactions.
