OReilly Auto Parts Return Policy: Simplified
OReilly Auto Parts Return Policy Explained! Find out how to return online and in-store purchases, get refunds, and handle core returns hassle-free.
Shopping at O’Reilly Auto Parts is easy, but sometimes you might need to return an item. Whether you bought a part online or in-store, understanding the return policy helps make the process smooth. This article explains all the details in simple terms.
OReilly Auto Parts Return Policy Overview
The table below summarizes O’Reilly’s return policy for different types of products and purchases.
| Category | Return Conditions | Refund Method | Important Notes |
|---|---|---|---|
| New Merchandise | Must be in original packaging, with all parts, unopened, and uninstalled. | Refund to original payment method. | Must have original receipt. |
| Online Orders | Follow the same rules as in-store returns. | Refund to original payment method. | Return shipping is customer’s responsibility. |
| Same-Day Delivery Orders | Return in-store only. | Refund to original payment method. | Tips paid to drivers are non-refundable. |
| Core Returns | Must return the old part, drained of fluids. | Refund of core charge to original payment method. | Must have original receipt or packing slip. |
| New Batteries | Cannot be returned if installed or used. | Refund to original payment method. | “Dry” batteries cannot be returned once opened. |
| Warranty or Defective Items | Must contact customer support. | Refund or replacement, depending on the case. | A prepaid return label may be provided. |
| Custom-Made or Clearance Items | Not eligible for return. | No refund. | – |
Returns
Returning New Merchandise
If you bought something and no longer need it, you can return it, but it must meet these conditions:
- The item must be in original packaging.
- It should include all original materials that came with it.
- The product must be unopened and uninstalled.
- You must have the original purchase receipt.
Both online and in-store purchases can be returned at any O’Reilly Auto Parts store.
Returning Online Orders
Even if you bought something online, you can return it in-store or by mail. Here’s how:
- Return in-store: Bring the item and receipt to any O’Reilly Auto Parts location.
- Return by mail: Follow these steps:
- Request a Return Material Authorization (RMA) from OReillyAuto.com.
- If you ordered as a guest, contact customer support at 1-888-327-7153.
- Sign in to your account and go to “My Orders” → “Return Items”.
- You are responsible for return shipping costs.
- COD (Cash on Delivery) returns are not accepted.
Note: If you return an item you didn’t buy from O’Reilly, you’ll need to pay for shipping to get it back.
Same-Day Delivery Returns
If you ordered an item for same-day delivery, you must return it in-store.
Important: If you tipped your driver, that payment cannot be refunded.
Core Returns
When buying certain auto parts, you may be charged a core charge. This is a deposit that is refunded when you return the old part.
To return a core:
- Drain all fluids (if applicable).
- Bring the original purchase receipt, packing slip, and confirmation email.
- If you paid with a credit or debit card, bring the same card.
- Returns can be made in-store or by mail (customer pays return shipping).
If returning a core by mail:
- Request a Return Material Authorization (RMA).
- Follow the same process as returning an online order.
- Refunds are processed within 3 to 5 business days after the core is received.
For assistance, call 1-888-327-7153 .
Returning New Batteries
- Installed batteries cannot be returned unless tested and found defective at an O’Reilly store.
- Dry batteries (which require acid to be added) cannot be returned after opening.
- Returns must be made in-store or mailed back to OReillyAuto.com.
- Refunds go back to the original payment method.
Returning Defective, Damaged, or Wrong Items
If your order arrived damaged, defective, or incorrect:
- Contact O’Reilly Auto Parts customer support at 1-888-327-7153.
- Provide your order number and explain the issue.
- You may receive a prepaid return shipping label if the return is approved.
- All returned items are inspected before a refund is issued.
State-Specific Delivery Fees
- Some states charge a non-refundable delivery fee for home deliveries.
- This fee is meant to cover road maintenance and environmental costs.
- If you cancel an order, the fee will be refunded.
- If you return an item, the delivery fee will not be refunded.
Missing Orders
If your order was marked as delivered but you didn’t receive it:
- Check the tracking number in your confirmation email or OReillyAuto.com account.
- Look around your home and check with neighbors.
- If still missing, file a stolen property report with the police.
- Contact O’Reilly Auto Parts to report the missing package.
Note: O’Reilly is not responsible for refunding or replacing stolen packages. Refunds are only possible if the shipping carrier confirms the package was misdelivered.
Oil Deposit Fees (Puerto Rico Only)
- A $1.00 oil deposit fee is charged per quart of motor oil, transmission fluid, and hydraulic fluid.
- To get a refund of this deposit:
- Return used oil equal to the amount purchased.
- Provide proof of purchase.
- Return within 120 days of purchase.
O’Reilly Auto Parts recycles oil for free.
Contact Information
For any questions or assistance with returns, you can reach O’Reilly Auto Parts customer support:
- Phone: 1-888-327-7153
- Website: OReillyAuto.com
If you have any more questions about the returns, you can visit the return policy on their website.
FAQs
Summary
Returning an item to O’Reilly Auto Parts is simple as long as you follow their guidelines. Always keep your receipt and make sure the product is in its original condition before returning it. If you have any issues, O’Reilly’s customer support team is there to help!
