Living Spaces Return Policy: Everything You Need to Know

Shopping at Living Spaces is exciting, but what if you need to return something? Understanding their return policy can help you avoid surprises. This guide explains all the details in simple words.

Quick Overview of Living Spaces Return Policy

Understanding the Return Policy

Return Period

Living Spaces allows returns of regular stock items within 7 days from the date you receive your order. If you decide that the item is not right for you, make sure to act quickly!

Returning Regular Stock Items

• You can return most items within 7 days of delivery.
• A 10% restocking fee applies, except for accessories like lamps and rugs.
• Returns are not allowed for mattresses, box springs, pillows, comforters, or bedding products.
• Items must be in original packaging and disassembled before returning.
• If Living Spaces picks up the return from your home, you must pay a pickup fee.
• Delivery fees are non-refundable.
• Refunds take about 10 business days to process.

Restocking Fee

When returning a regular stock item, there is a 10% restocking fee. This means that if you bought a sofa for $1,000, you would get back $900 after returning it.

Exchanges

You can exchange regular stock items within 7 days. Here are some important points about exchanges:

• Exchanges must be done at a Living Spaces retail store or by contacting Guest Services.
• If you choose another item of equal or greater value, there will be no restocking fee; however, you will need to pay for redelivery.
• If you select a cheaper item, a 10% restocking fee will apply, along with a redelivery fee.
• No exchanges allowed for custom special orders or As-Is items.

Refund Process Time

Once Living Spaces receives your returned item, they will inspect it and process your refund. This usually happens within 10 business days. Refunds are issued back to the original payment method.

Shipping Charges

Any shipping charges paid during the purchase are non-refundable. If you need to return an item, you will also be responsible for the return shipping costs.

Damaged or Defective Items

If your item arrives damaged or defective, contact Living Spaces Guest Services at (877) 266-7300. They will guide you on how to proceed with your return without incurring fees.

How to Return an Item

Returning an item to Living Spaces is straightforward if you follow these steps:

1. Contact Guest Services: Call them at (877) 266-7300 to get a Return Material Authorization (RMA) number.
2. Prepare Your Item:
   • Pack the item in its original packaging.
   • Include all accessories and parts.
   • Keep your original packing slip.
3. Choose Your Return Method:
   • You can either ship the item back yourself or arrange for Living Spaces to pick it up (a pickup fee may apply).
   • If shipping yourself, use a traceable parcel service and write your RMA number on the shipping label.
4. Send It Back: You can return items directly to any Living Spaces store or ship them to one of the authorized return shipping locations listed below:
   • La Mirada: 14501 Artesia Blvd La Mirada, CA 90638
   • Van Nuys at “The Plant”: 14400 Arminta St Panorama City, CA 91402
   • Fremont: 49088 Fremont Blvd Fremont, CA 94537
   • Rancho Cucamonga: 12649 Foothill Blvd Rancho Cucamonga, CA 91739
   • Phoenix: 6600 W Latham St Phoenix, AZ 85043
   • Pflugerville: 19024 N. Heatherwilde Pflugerville, TX 78660
   • Grand Prairie: 1514 Arkansas Ln Grand Prairie, TX 75051
5. Alternatively, you can return items directly to any Living Spaces store after obtaining an RMA number.

Cancellation Policy

• Regular stock items can be canceled within 48 hours of purchase for free.
• If the order is already scheduled for delivery in Arizona, California, Nevada, Texas, Utah, Oklahoma, or Kansas, it must be canceled 48 hours before delivery. Otherwise, a 10% cancellation fee applies.
• Orders left uncollected for over 2 weeks will be automatically canceled and charged a 10% fee.
• Custom special orders cannot be canceled. The 25% deposit is non-refundable.

Category-wise Summary

As-Is Items

If your item arrives damaged or defective, contact Living Spaces Guest Services at (877) 266-7300. They will guide you on how to proceed with your return without incurring fees.

• Final sale: No returns or exchanges.
• In-store purchases must be picked up within 48 hours, or the order will be canceled.
• Online As-Is purchases can be delivered but follow Living Spaces’ delivery guidelines.

Custom Special Orders

• These items are made-to-order and require a 25% non-refundable deposit.
• Delivery takes at least 2 weeks.
• Must be picked up or scheduled for delivery within 2 weeks after arrival.
• If the furniture doesn’t fit through your doorway, the order will be canceled with the 25% deposit lost.
• You can modify or cancel the order only until 8 PM on the day of purchase. After that, the deposit is non-refundable.

Parcel-Delivered Items

• Can be returned within 7 days of delivery.
• Customer must pay for return shipping unless the item is refused at delivery.
• Refunds take about 10 business days.
• Items must be in original packaging and not assembled.

Mattress Sleep Trial & Exchange Policy

• Select mattresses qualify for a 100-day sleep trial.
• You must try the mattress for at least 30 nights before requesting an exchange.
• A one-time exchange is allowed.
• If exchanging for a cheaper mattress, the price difference is refunded.
• A $199 restocking fee applies.
• A pickup fee is charged based on location.
• Mattress accessories (pillows, sheets, adjustable bases) cannot be returned or exchanged.

If you have any more questions about the returns, you can visit the return policy on their website.

FAQs

Final Thoughts

Living Spaces has a strict return policy, so make sure to check the rules before buying. Regular stock items have a 7-day return window, but custom orders, As-Is items, and most bedding products cannot be returned. Keep your receipts, inspect items on delivery, and save the original packaging to make returns easier.