GameStop Return Policy: Simplified

GameStop, one of the most popular gaming and electronics retailers, has a detailed return policy to help its customers. If you’ve bought something and need to return or exchange it, here is everything you need to know about their return policy. We’ve simplified it so everyone, including kids, can understand!

What Can You Return?

GameStop allows you to return many products. However, the rules can vary depending on the type of item. Here’s a breakdown:

• Unopened new products (like games, consoles, accessories, collectibles, and clothes with tags): You can return them within 15 days.
• Special or collector’s editions of games and hardware: Returnable within 7 days if unopened.
• PCs, laptops, and related items: Returnable within 7 days with a 5% restocking fee.
• Steam Decks: Returnable, whether opened or unopened, within 14 days.
• Pre-owned products: Full refund if returned within 7 days.
• Holiday purchases: Items bought between November 17, 2024, and December 24, 2024, can be returned by January 18, 2025 if they’re in resale condition and unopened.

What Items Can’t Be Returned?

Some items are considered final sale and cannot be returned or exchanged:

• Trading cards and blind items
• Clearance products
• Seasonal and consumable items
• Digital products
• Graded PSA cards
• Bundles containing digital products
• Individual parts of bundles
• Issues of Game Informer magazine
• Opened new hardware, software, accessories, and PCs

If an item is defective, you may be eligible for an exchange.

Defective Items

GameStop offers an exchange policy for defective products:

• Most defective items can be exchanged for the same product within the return window.
• Defective pre-owned items: Exchangeable within 15 days (except pre-owned PCs).
• Pre-owned tech like phones: Must go through customer service.
• Defective PCs, laptops, TVs, and monitors: Contact the manufacturer directly.

If the same product isn’t available for exchange, GameStop may offer store credit.

Pro Member Benefits

If you’re a Pro Member, you get special return privileges:

• Return unopened new software and hardware within 30 days.
• Exchange defective pre-owned items within 30 days (excluding tech and PCs).
• Cancel your membership within 2 days for a full refund if no benefits have been used.

How to Make a Return

You can return items in two ways: in-store or online. Here’s how:

In-Store Returns

• Bring the item and receipt to any GameStop store.
• If you lost your receipt, the store can help find your purchase in their system.

Online Returns

Follow these steps:

1. Go to the GameStop Returns Portal.
2. Enter your order number and email address as shown in the below screenshot

3. Choose the item you want to return and select if you want a replacement or refund.
4. Pick a return method: ship it back via FedEx or bring it to a store.
5. Print the return label or receipt and follow the instructions.

Important: Items over $500 bought online can’t be returned in-store. These must be shipped back.

Refunds and Fees

• Refunds are given to the original payment method.
• Shipping fees for returns: $8.99.
• Video game consoles: $14.99 return shipping fee.
• Refunds for “Xbox All Access” purchases are handled differently. Only the balance paid is refundable.

Special Holiday Policy: Gift Giver’s Guarantee

During the holidays, GameStop extends its return window:

• Items bought between November 17 and December 24 can be returned by January 18.
• Applies to Pro and Non-Pro members.
• Items must be unopened and in resale condition.

Exceptions and Additional Rules

• GameStop may refuse returns without a receipt.
• Items must include all original components and packaging.
• Returns for “lost in transit” or “delivered but not received” items must be made within 60 days of shipment.
• Digital content is non-refundable.
• Abuse of the return policy may lead to account suspension or order cancellations.

If you have any more questions about the returns, you can visit Gamestop return policy on their website.

FAQs

GameStop return policy is clear and has options for most situations. Whether you’re returning in-store or online, following the rules will ensure a smooth process. Always keep your receipt and make sure items are in resale condition for the best experience!