Express Return Policy: Simplified
Express Return Policy: Smart Shopping Tips for Stress-Free Returns
Shopping can be fun, but sometimes you might want to return the things you bought. Maybe the shirt you ordered doesn’t fit, or the shoes you bought are the wrong color. That’s where a good return policy comes in.
The Express return policy is designed to help you easily return items if you’re not satisfied. Let’s break it down step by step.
What is the Express Return Policy
It’s return policy allows customers to return items within a specific time frame after purchase. Here are the main points:
- 30-Day Return Window: You have 30 days from the shipping date to return items if you have a valid receipt.
- Receipt Requirement: Returns without a receipt, invoice, or order confirmation cannot be processed.
- Original Condition: Items must be unwashed and unworn, except for defective merchandise.
- Exclusions: Certain items like fragrances and swimwear may only be returned if they are in original condition.
- Shipping and handling fees are not refundable.
What Can You Return?
Not everything can be returned. Let’s look at the details:
Returnable Items
- Most clothing and accessories
- Items in their original condition
- Unwashed and unworn merchandise
Non-Returnable Items
- Final Sale items (these have a price ending in .97)
- Face coverings
- Some special merchandise like fragrances or swimwear might have extra restrictions
How to Return an Item
Express gives you multiple ways to return your purchases:
In-Store Returns
- Find a store: For U.S. purchases, you can return items to Express or Express Men retail stores.
- Bring your item: Take the item you want to return along with your receipt.
- Complete Your Return: A sales associate will help you with your return.
- Returns are FREE
- Cannot return to Factory Outlet stores
Online Returns
For U.S. Customers
- Start your return online
- Print a UPS shipping label
- Pack your items securely
- Drop off at a UPS location
- There’s a $6.99 fee deducted from your refund for the shipping label
For International Customers
- Different rules apply
- You have 60 days to return items
- Must return by mail
- Call customer service at 1-888-EXP-1980 for specific instructions
Step-by-Step Online Return Process
- Go to Express’s return website and start your return.
- Enter your order number and billing ZIP code as shown in the below scrteenshot
- Select the specific product you want to return
- Choose the reason for return
- Select your return method (store drop-off or mail)
- You can return by mail using UPS or drop off at a UPS Access Point.
- If returning by mail, print your shipping label and pack your items securely.
Refund Details
- Refunds are processed in the original payment method
- Can take up to 10 business days to show in your account
- Gift card purchases get an electronic gift card within 48 hours
Exchange Policy
- Express currently does NOT offer online exchanges
- To exchange, you must:
- Return the original item
- Place a new order for the item you want
Special Cases
Factory Outlet Returns
If you shop at an Express Factory Outlet:
- Returns must be made at any Express Factory Outlet store.
- Non-Express Factory Outlet items cannot be returned there.
International Returns
For international orders:
- Must be returned by mail only.
- Follow instructions provided by customer service for returning items.
Defective Items
- Defective merchandise can be returned even if it’s been worn
- Contact customer service for specific guidance
Tips for Smooth Returns
- Always keep your receipt or order confirmation
- Check items immediately after receiving them
- Return items in original condition
- Use the original packaging if possible
- Take care of returns within 30 days
Contact Information
Need more help? Reach out to Express Customer Service:
- Phone: 1-888-397-1980
- Hours: 9am-11pm EST, 7 days a week
If you have any more questions about the returns, you can visit the Express return policy on their website.
FAQ’s
Summary
Understanding the Express return policy can make shopping much easier. Whether you’re returning an item because it doesn’t fit or because it’s not what you expected, knowing how to navigate the process helps ensure a smooth experience. Always keep your receipts safe and follow the steps outlined in this guide for hassle-free returns!
