Skechers Return Policy: Simplified

Skechers is a popular American brand known for its comfy, casual footwear and active lifestyle gear. It offers a flexible and convenient return policy, ensuring customers can shop with confidence. Whether you’re a Skechers Plus member or a guest, this article will explain all the details of Skechers Return Policy in a simple way so you can easily navigate the return process.

Skechers Return Policy At-A-Glance

Here’s a quick overview to help you see the essentials at a glance:

Return Timeframes: 45 or 90 Days

Skechers offers different return windows depending on how you made your purchase:

• Guest Orders: You have 45 days from the shipment date.
• Skechers Plus Members: You get 90 days if you ordered while logged into your Plus account.

Note: No exceptions are made after these time limits.

How to Return Skechers.com Purchases

You have two main options: by mail or in-store.

Option 1: Return by Mail (U.S. Only)

Here’s how to send your return through UPS:

1. Go to Orders and Returns.
2. Enter your order number (starts with SKEC-US) and your email. Below is the screen shot of the Orders and Returns page

3. Select “Start a Return”.
4. Choose “Return by Mail”.
5. You can either:
   • Show the QR code at a UPS service center (they’ll print the label for you), or
   • Select “Print My Label” and stick it on the box yourself.
6. Pack the unworn item in its original packaging.
7. Drop off at any UPS location.

Free Return Shipping: Only valid if you’re within the return window.

No Mail Returns From: APO/FPO addresses or U.S. Territories.

Option 2: Return in Store

Prefer to drop it off yourself? Here’s how:

1. Visit Orders and Returns.
2. Enter your order number and email.
3. Click “Start a Return”, then choose “Return In Store”.
4. Print your receipt and bring it along with the item to any Skechers retail store in the U.S. (excluding Guam).

Pro Tip: Store returns usually process refunds faster—within 3-5 business days.

Store Pickup Orders

Bought something online and picked it up in-store? You can return or exchange that item in any Skechers store within:

• 45 days (Guest Orders)
• 90 days (Skechers Plus)

Just bring your receipt! You can print it from the “Orders and Returns” section.

Refund Timing & Method

Once Skechers receives your return:

• Mail returns take 5–10 business days to process.
• In-store refunds usually process in 3–5 business days, depending on your bank.

Some key refund notes:

• Refunds go to your original payment method (unless it fails, then you get an eGift card).
• Refund does NOT include original shipping cost.
• If you used a prepaid card, it could take up to 30 days to show up.
• Afterpay/Klarna returns by mail go back to your payment plan account.

Exchanges: Here’s What to Do

Skechers doesn’t promise you’ll find the right size or color if you try to do a traditional exchange. So here’s their advice:

“Place a new order for the item you want. Then return the original one for a refund.”

If you need to return something from a non-mainland U.S. location, Skechers can refund your shipping only if you provide a receipt.

Items That Can’t Be Returned

Before you box things up, double-check this list:

• Worn shoes or clothes (even lightly used)
• Damaged items
• Missing original packaging
• Gift cards (both e-Gift and in-store)

If your item shows any signs of wear, Skechers will not refund it.

Can I change or cancel my order?

Changes and cancellations need to happen right after you place the order, and even then, they’re not guaranteed. Once your order is no longer in “NEW” status, it can’t be changed.

If your order hasn’t processed yet:

• Signed-in users: Go to your account, find your order, and try to edit or cancel.
• Guest checkout: Use the Orders and Returns page with your order number and email to check if cancellation is still possible.

If your order has already been processed, you’ll need to:

1. Let it ship.
2. Return it using the normal return process.
3. Place a new order for the item you actually want.

How to Contact Skechers for Help

Need help with your return or label? You’ve got options:

• Live Chat: Click “Chat with Us” at the bottom right of the Skechers.com screen
• Phone: Call 1-800-746-3411
• Email: Use the “Contact Us” page on their website

Support Hours (Pacific Time):

• Monday–Friday: 6:00 AM – 7:00 PM
• Saturday: 7:00 AM – 4:00 PM
• Closed Sundays

Feel free to reach out through your preferred method, and Skechers’ friendly team will assist you with your queries!

Common Questions

Pro Tips for Hassle-Free Returns

As a seasoned shopping blogger (and someone who’s returned more sneakers than I care to admit), here are a few insider tips just for you:

1. Snap a photo of the box before sealing it—just in case something goes missing.
2. Use the UPS QR code if you don’t have a printer—super convenient!
3. Always keep your return receipt until you see the refund.
4. Don’t wait too long! I’ve seen way too many people miss the deadline by just a day.
5. Join Skechers Plus. The free shipping and 90-day return window make it totally worth it.

Final Thoughts

Returning a Skechers.com order is pretty straightforward—as long as you stick to the return window and keep those shoes pristine. Whether you’re mailing it back or walking it into a store, they’ve made the process easy for shoppers who just want a stress-free return.

And hey, if you haven’t worn the shoes yet, don’t stress. Just follow the steps, print the label (or flash that QR code), and you’re all set.

Happy shopping—and smoother returns!

Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Skechers website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Skechers Customer Service directly is the best resource.