Eddie Bauer Return Policy: A Complete Guide

Eddie Bauer aims to make customers happy with their purchases, but sometimes, a return or exchange might be needed. This blog explains everything you need to know about the Eddie Bauer return policy in simple and clear language.

Key Points of Eddie Bauer Return Policy

Here’s a quick overview of the Eddie Bauer return policy:

• Return Window: 60 days from the purchase date.
• Condition: Items must be in their original, unworn, or unused condition with proof of purchase.
• Return Options: Return in-store or online, depending on where you purchased the item.
• Refund: Refunds are made in the original payment form.
• Return Fees: $7 for U.S. returns and $10 for Canadian returns (waived during free return promotions).

Return Policy Details

In-Store Purchases

• Items bought at Eddie Bauer stores must be returned to an Eddie Bauer store.
• Proof of purchase is needed, but Adventure Rewards members can have their purchases looked up in the system.
• If you are unsure about the return process, you can call the nearest Eddie Bauer store for assistance.

Online Purchases

• Items purchased online can be returned online or in-store within 60 days of purchase.
• Some items, such as online-exclusive products (tents, sleeping bags, home goods, women’s swimsuits), must be returned online.
• To create a return label online visit the online return portal and initiate your returns there.
• Enter the Order Number, email address and Zip code as shown in the below screenshot.
  • U.S. Return Label

• Canadian Return Label
• Processing time:
  • U.S.: Up to 14 business days.
  • Canada: Up to 30 business days.
• Refunds for items paid by gift cards will be issued as a new digital gift card.

Return Fees

• Standard Return Fee:
  • $7 for U.S. customers.
  • $10 for Canadian customers.
• The fee is waived if the return is made during a free return promotion.
• If your online refund summary shows a fee during a free return promotion, it will not be charged when the return is processed.

Shoes and Luggage

• In-store purchases of shoes and luggage must be returned in-store.
• Online purchases must be returned online.

Sale Price Adjustments

• Sale price adjustments can be made within 7 days of purchase with the original receipt.

Gift Returns

If you need to return a gift:

• Contact Eddie Bauer’s customer service at 1-800-426-8020 for assistance.

Returning Items Purchased from Other Retailers

• Eddie Bauer items bought from other retailers must be returned to the retailer where the item was purchased.

Kids’ Return Policy

Eddie Bauer also has a specific process for returning kids’ items. Here’s what you should know:

• Return Process:
  • Kids’ products can be returned according to the usual online return process, or you can contact customer service for additional guidance.
  • If you need to initiate a return for a kids’ item, fill out the form with the subject Kids Return and a member of the customer service team will contact you with the next steps.
• Return Window: Same as regular products — 60 days from the purchase date.

Product Guarantee

Eddie Bauer stands behind the quality of its products. Here’s what you should know:

• Covered by Guarantee: Defects in materials or workmanship.
• Return Window: 60 days with proof of purchase.
• Options:
  • Replacement.
  • Credit to the original form of payment.
• Without Proof of Purchase:
  • Defective items may be exchanged or replaced with a similar item in-store within 1 year of purchase.

However, the guarantee does not cover:

• Normal wear and tear.
• Accidental damage.
• Damage caused by improper use.

Contact Eddie Bauer

If you have questions or need help with a return, here’s how to get in touch:

• Live Chat: Available daily from 9 AM to 12 AM ET.
• Phone: Call 1-800-426-8020, daily from 9 AM to 8 PM ET.
• Email: The customer service team responds within 1–2 business days.

FAQs

Final Thoughts

Eddie Bauer’s return policy is designed to be flexible and easy for customers. Whether you shop in-store or online, knowing the rules and following the steps can ensure a hassle-free return process.

For more information, always check the official Eddie Bauer Return Policy.