Princess Polly Return Policy: Simplified

Shopping at Princess Polly is exciting, but sometimes you may need to return or exchange something. This article explains Princess Polly return policy in simple steps. Whether you bought the wrong size, changed your mind, or received a gift, you’ll find everything you need to know here.

Overview of Princess Polly Return Policy

Understanding Princess Polly returns policy is important to make smooth returns. Here are the main details:

• Return Window: You can return items within 30 days of delivery.
• Eligible Items:
  • Items must be unworn, unwashed, and have all original tags.
  • Swimwear must have the hygienic liner intact.
• Ineligible Items:
  • Final sale items.
  • Earrings, undergarments, cosmetics, and beauty tools for hygiene reasons.
• Processing Time: Refunds and exchanges are processed within 6-10 business days after Princess Polly receives the return.
• The Holiday Return Policy is extended to 45 days of delivery.

How to Return Items to Princess Polly

Returning an item to Princess Polly is easy! Here’s how you can do it:

Domestic Returns (For U.S. Customers)

Princess Polly offers several return options for customers in the United States:

1. Return with a USPS QR Code

• You don’t need a printer!
• Follow these steps:
  • Package your items securely.
  • Bring your items and the QR code (sent to your email) to a USPS location.
  • The agent will scan the code and process your return.

2. Printable Return Label

• Print the label from your confirmation email.
• Steps:
  • Pack the items securely in a bag or box.
  • Attach the printed label to the package.
  • Drop it off at a USPS location.

3. Return at Princess Polly Stores

• Steps:
  • Take your eligible items to a Princess Polly store near you.
  • Provide your store return QR code.
  • A store associate will process the return for you.

International Returns

If you’re shopping from outside the U.S., here’s what you need to know:

• International returns are eligible for a full refund or store credit.
• Customers must pay for return shipping.
• Address for international returns:
  Princess Polly Returns, 5026 Chino Hills Pkwy, Chino, CA 91710, USA.
• Include your order ID card in the package.
• Duties, taxes, and VAT are not refundable.

How to Make Returns Step-by-Step

Follow this simple guide to make a return:

1. Log In:
   • Log in to your Princess Polly account.
   • Find your order under the “Orders” section.
   • If you do not have an account, you can initiate the return here.
2. Book a Return:
   • Click to start a return or exchange, as shown in the image below
   • Choose a return method: USPS QR code, printable label, or in-store return.

3. Package the Items:
   • Use the original Princess Polly bag or another secure package.
4. Drop It Off:
   • Take your package to USPS or a Princess Polly store.

Important Conditions for Returns

Not all items can be returned. Princess Polly has specific rules to ensure items are in good condition:

• Items must not show signs of wear, like:
  • Makeup stains.
  • Perfume, deodorant, or dirt.
• Damaged items will not be accepted, including:
  • Shoes with scuffs.
  • Beauty products with broken seals.
• Items sold as sets must be returned in full.

Refund and Exchange Options

Princess Polly provides flexible refund and exchange options. Let’s break them down:

Refunds

• Refunds are issued to the original payment method.
• For domestic returns, a $6.95 shipping fee is deducted unless you opt for store credit.
• Refund processing time: 6-10 business days after Princess Polly receives your items.

Exchanges

Exchanging items is simple, and there’s no shipping fee!

• Instant Exchange:
  • Your new item is shipped right away.
  • A hold for the full return amount is placed on your card until the returned items arrive.
  • If the return isn’t received within 14 days, the full amount is charged.
• Standard Exchange:
  • The exchange is processed after the carrier scans your return.
  • Standard shipping is used for the new item.

If the item you want is out of stock, Princess Polly will issue a refund instead.

Refunds with Payment Plans

If you used Afterpay or Shop Pay, here’s how refunds work:

Refunds with Afterpay

• The returned item is removed from your payment plan.
• If payments are overdue, Afterpay may charge late fees.
• A $6.95 fee is deducted from your refund for using Princess Polly’s return service.

Refunds with Shop Pay

• Refunds adjust your final payments first.
• If the refund exceeds your balance, the difference goes back to your original payment method.

Special Policies

Princess Polly offers extra flexibility during the holidays and has clear rules on pricing adjustments.

Holiday Returns

• During the holiday season, the return window is extended to 45 days.
• Gift receipts can be created to make exchanges or returns easier.

Price Adjustment Policy

Princess Polly does not offer price adjustments or retroactive discounts. Promotions only apply during their valid dates.

Contact Us

If you have questions or need help with returns or exchanges, you can contact Princess Polly’s Customer Experience team using these methods:

• Phone: Call +1 323-543-7376 (Monday to Friday, 9:00 AM – 3:00 PM PST).
• Text: Send a message to +1 323-673-2615 (Monday to Friday, 9:00 AM – 5:00 PM PST).
• Email: Submit your inquiry through the Inquiry Form.
• AU Store: Visit their Contact Page for store-specific support.

Feel free to reach out during their working hours for assistance with orders, returns, or general inquiries.

FAQs

Princess Polly return policy makes it easy to shop with confidence. Follow the guidelines, and returning or exchanging items will be simple and stress-free!