Princess Polly Return Policy: Simplified

Princess Polly is a trendy online fashion brand known for offering the latest in women’s apparel, accessories, and beauty. When shopping online, understanding a store’s return policy can make or break your experience. I’ve broken down Princess Polly return policy into simple sections so you know exactly what to expect before you buy.

Princess Polly Return Policy Overview

Here’s a quick look at the essentials of Princess Polly’s current return rules

How Returns Work at Princess Polly

• Most items can be returned within 30 days of delivery for a refund, exchange, or store credit.
• Returns postmarked after 30 days, or that do not meet all criteria, will not be accepted.
• Items must be in original condition: unworn, unwashed, with all tags, packaging, and hygiene liners (for swimwear) attached.
• Shoes must be pristine, with no signs of wear, scuffs, or markings.
• Handbags, purses, and sets must be returned without signs of use or broken sets; incorrect sizes for sets are not accepted.
• Beauty and wellness products must have unbroken seals and show no signs of use.
• Items that don’t meet these requirements may not be refunded and could be sent back to the customer at their expense.

What Can’t Be Returned?

Some things just can’t come back:

• Final sale items (look for the label before buying)
• Undergarments and hosiery
• Swimwear with the hygiene seal missing
• Face masks, earrings, cosmetics, beauty tools, hair tools
• Gift cards
• Anything used, damaged, or showing signs of wear, makeup stains, hair, fibers, perfume, deodorant, etc.

If you send something back that isn’t allowed, Princess Polly will send it back to you and you could be charged for shipping the item home again.

Instant Returns and Exchanges

• Instant Returns and Exchanges are available if you provide your credit card details.
• With Instant Returns, refunds or exchanges are processed immediately upon return submission, even before Princess Polly receives your item.
• You must mail your return within 14 days of starting an Instant Return or Exchange.
• If your returned item does not arrive within 14 days, Princess Polly will charge your card for the missing item(s).
• If you don’t need your refund or exchange right away, choose Standard Returns – no credit card capture required; processing happens within 14 days after the warehouse receives your item.

How to Make Returns

Returning with Princess Polly is pretty straightforward and you don’t need to create an account, though having your order number helps a lot! Both account holders and guests can start a return with these steps:

• Start Your Return
  • If you have a Princess Polly account:
    • Log in and pick your region (USA, UK, or others). go to your orders page, and select the order you want to return or exchange.
  • If you don’t have an account:
    • Go to the Princess Polly returns page.
    • Enter your shipping zip code and order number (find it in your email receipt or the order card in your package).
    • The screenshot of the returns page shared below

• Choose Return Type
  • Decide if you want a refund, exchange, or store credit.
  • Pick “Instant” (requires credit card, processed right away) or “Standard” (no card needed, processed when received) based on how quickly you want your refund or new item.
• Finish Online and Get Label/QR Code
  • Print a return label or use a printerless USPS QR code for easy drop-off.
  • If you’re returning in store, you’ll get a store-specific QR code to bring with your items.
• Mail or Drop Off Your Items
  • Ship your package with the provided label or QR code, or drop off at a Princess Polly store if eligible.
  • For Instant Returns, make sure to mail your return within 14 days of submitting online.

Note: You can’t combine items from different orders in one package. Each return needs its own label or QR code.

In-Store Returns

• If you live near a Princess Polly store, you can bring your online order in person for a refund.
• Make sure your returned items match what you submitted online for the return
• Exchanges cannot be dropped off in store; all exchange returns must be shipped back for processing.

Sustainable Returns

Princess Polly makes returns easy and eco-friendly by offering printerless USPS QR codes and labels. Just scan the code at drop-off, no printing required.

Refunds

• Refunds go to your original payment method (or gift card, if that’s how you paid).
• Refund Timeline: Processed within 14 days after Princess Polly gets your package. It can take up to 10 business days for money to appear, depending on your bank.
• Return Shipping Fees: For shoppers in the USA, returns for a refund or exchange cost $6.95, which is deducted from your refund. If you pick store credit, this fee is waived.

Exchanges & Store Credit

Princess Polly gives shoppers two exchange options:

• Instant Exchange: Your new item is shipped as soon as you submit your exchange online. A hold for the refund amount is placed on your credit card. Ship your old item back within 14 days, or you’ll be charged for it.
• Standard Exchange: Your exchange order is processed after the item is scanned by the carrier. All exchanges ship standard (no rush).

If they don’t have the item you request in stock, Princess Polly will issue a refund instead. Store credit is issued as a gift card for future purchases.

Additional Return and Exchange Details

Special Rules for Discounts

Exchanges are processed at the discounted price originally paid. You can’t apply a new discount code to your exchange, and exchanges can’t be canceled due to fast processing.

International Shopper Note

International customers (outside the US and UK) can get gift cards as store credit, which will be converted to USD.

Price Adjustments and Promotions

Princess Polly doesn’t offer price adjustments or retroactive promotions. If you buy something and the price drops soon after, you can’t get the difference back.

Payment Plan Refunds (Afterpay & Shop Pay)

Used a payment plan like Afterpay or Shop Pay? Here’s how refunds work:

• Afterpay Returns:
  • Return shipping still costs $6.95 whether you use a return QR code or label.
  • If you return before your first payment’s due, amounts get canceled and you won’t pay them.
  • If you’ve made payments, Afterpay adjusts your schedule and refunds those amounts. Interest paid on installments is not refunded.
• Shop Pay Returns:
  • Refund is applied to the final payment (less $6.95 return fee), and may adjust number or amount of payments depending on refund size.
  • If the refund is larger than your balance, extra money goes back to your payment method within 3–10 business days.

Keep up your payment schedule while your return is in transit to avoid late fees!

Receiving Gifts and Making Returns

• If you received a Princess Polly item as a gift, the gift giver can create a gift receipt online.
• Once created, the receiver will get an email with a link to book an exchange or receive store credit.
• This option is available only for US and UK customers.
• Store credit is issued as a Princess Polly gift card, useful if the size or style isn’t right.

How to Contact Princess Polly for Help

Got trouble with your return? Princess Polly’s Customer Experience team is here to help. Here’s how to get in touch with them quickly and easily:

• Visit the Princess Polly Contact Page:
  Go to the Princess Polly support/contact page on their official website to submit inquiries or find further assistance.
• Phone:
  Call +1 323-543-7376 (Monday to Friday, 9am – 3pm PST).
• Text:
  Send a text to +1 323-673-2615 (9am – 5pm PST).
• Email:
  Submit your questions or requests via the Inquiry Form available on their website.
• When to Contact:
  • If you haven’t received your return label or QR code after 24 hours of submission.
  • If you need to modify your return details before dropping off your package (note: Instant Returns cannot be modified after submission).
  • For any concerns about returns, exchanges, refunds, or if your account has been deactivated due to return-related issues.

Reaching out through these channels is the best way to get timely help and resolve any issues with your Princess Polly orders.

Return Policy Enforcement and Account Monitoring

• Princess Polly monitors for unusual return patterns, such as:
  • Returning excessive quantities of items
  • Sending back items that show signs of wear
  • Returning items with missing parts or non-Princess Polly products
• If they detect these behaviors, they may deactivate your account and any associated accounts.
• To avoid problems, always keep your returns genuine and within policy guidelines.
• If you believe your account was wrongly deactivated, contact Princess Polly’s Customer Experience team for assistance

Pro Tips for Hassle-Free Returns

Here’s some tips to help make Princess Polly returns painless:

1. Keep Items Pristine and Tags On: Don’t wear items except to try them on. Keep those tags and liners in place!
2. Double-Check What’s Not Returnable: Final sale, undergarments, beauty, swimwear (without seal) — don’t waste time sending these back!
3. Return Each Order Separately: Mixing items from different purchases just doesn’t work. Print or scan a new label each time.
4. Act Quickly for Instant Returns: If speed matters, use Instant Returns but mail the items back within 14 days. Otherwise, you might get charged!
5. Pick Store Credit to Avoid the Fee: Going with store credit means you dodge the $6.95 return fee. Sweet deal if you plan to shop again at Princess Polly!

Common Questions

Final Word

Princess Polly return policy is refreshingly straightforward, but there are important rules everyone should know. From what you can send back (and how) to fees, freebies, and potential headaches, this guide should help every shopper feel confident before hitting “buy.” Always check your order, keep things clean, and don’t ignore the deadlines – for a fashion win, every time.

Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Princess Polly website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Princess Polly Customer Service directly is the best resource.