Cos Return Policy: Simplified

If you bought something from COS and it’s not quite what you expected, don’t worry! COS has a return policy that lets you send it back. The good news is you have 28 days to return items for a full refund. In this article, we will explain Cos return policy in a very simple way, so you can easily understand what you need to do.

Key Points of COS Return Policy:

• Return Window: 28 days to return items.
• Refund Method: Refunds are given the same way you paid.
• Return Cost: $25 fee for returns, which will be deducted from your refund.
• Condition for Return: Items must be clean, unworn, and have all tags on.
• Non-returnable Items: Makeup, skincare products, underwear briefs, bodies, pierced jewelry, and swimwear without a hygiene strip.
• Return Method: Cannot return items bought online at stores.
• Return Processing Time: Up to 14 days to process after receiving your item.
• Repeated Returns: COS may deactivate your account if you return too many items.

How to Return Items to COS

Returning items to COS is easy. Here are the steps to follow:

1. Package the Item:
   Place the item you want to return in the original packaging if possible. Make sure the item is clean, unworn, and has all the tags on it. Include your completed return form inside the package.
2. Visit the UPS Website:
   Go to the UPS website and book your return. You can print out a return label from there. Don’t forget to schedule a pickup if needed. Screenshot of the UPS website page shared below

3. Return Cost
   COS charges a $25 fee for each return. This fee will be taken out of the refund you receive. Even if you return multiple orders in one parcel, the $25 fee applies to each order.
4. Wait for Your Return Confirmation Email
   After COS receives and processes your return, they will send you a confirmation email. This can take up to 14 days, so hold on to your receipt until you get that email. Once you get the email, you’ll know the refund is on its way.

Refund

When you return an item, the refund will be processed in the same way you paid for it. Here’s what you need to know:

• Card Payment & Klarna: Once COS processes your refund, it should show in your account within 14 days. But often, it happens faster.
• PayPal: If you paid through PayPal, your refund will be processed as soon as the warehouse receives your return. PayPal will also send you a separate confirmation email.

Note: If you don’t get your return or refund confirmation from COS within 14 days, you can contact them for help.

Important Return Restrictions

There are a few things you cannot return to COS:

• Makeup and Skincare: These cannot be returned for hygiene reasons.
• Underwear Briefs, Bodies, Pierced Jewelry: These are non-returnable unless they are faulty.
• Swimwear: You can return swimwear, but it must have the hygiene strip intact.

Also, items bought online cannot be returned in COS stores. Likewise, if you bought something in a store, you can’t return it through the online return service.

How to Return Dangerous Goods

If you bought items that are considered dangerous goods (like nail polish or certain perfumes), you need to follow some extra steps. Here’s how to return these items:

1. Pack the Product Securely:
   Make sure to put the item in a box and attach the “LQ Dangerous Goods” label. If you use the original box, the label should already be on it. If not, print a new one.
2. Fill the Box with Paper or Filler:
   Add enough paper or other filler to keep the product from moving around inside the box.
3. Follow the Normal Return Procedure:
   After packing, you can follow the regular return procedure explained earlier.

Repeated Returns

COS allows returns to give customers a flexible shopping experience. However, if COS notices that someone is returning items very often or if they think the customer is buying things just to resell them, they might deactivate that account.

If this happens to you and you think it’s unfair, you can contact COS Customer Care to resolve the issue.

Exceptions During Store Closures

If you couldn’t return an item because the store was temporarily closed, COS has extended the return window to 45 days from the time the store reopens. You can check store hours by visiting their store locator on the website.

If you have any more questions about the returns, you can visit Cos return policy on their website.

FAQs

Summary

COS offers a straightforward return policy to make sure customers are happy with their purchases. While there is a return fee and a few exceptions, most items can be returned for a refund within 28 days.

By following the steps in this guide, returning an item to COS should be a smooth and easy process. Always remember to keep your receipt, and if you have any issues, contact COS’s customer service for assistance.