Commense Return Policy: Simplified

Commense is known for its chic, minimalist fashion with a modern edge. Whether you picked up a stylish top or a cozy set, knowing the return policy is important in case something doesn’t quite fit your vibe.

Here’s a clear, easy guide on Commense Return Policy—so you don’t have to second guess the fine print.

Commense Return Policy at a Glance

How Commense Returns Work: Step-by-Step

Returning something to Commense isn’t hard, but there are a few important steps you’ll need to follow. Don’t skip any!

1. Start Your Return Online

• Log in to your Commense account.
• Go to your order history and select the items you want to return.
• Submit your return request.
• Commense will reply within 24 hours with further instructions.

If you run into issues logging in or submitting the request, you can email them directly at service@thecommense.com. Make sure to include:

• Your order number
• The item names
• The reason for the return
  If you’re returning due to a quality issue, include clear photos of the defects.

2. Pack and Ship Your Return

Once your return is approved, Commense will email you detailed shipping instructions and a USPS return label (for US shoppers). You’ll still need to cover the return shipping cost unless the item is defective.

Important:

• Never send your item to the sender address on the package.
• You must submit a return request first—returns sent without approval won’t be accepted.
• Make sure only Commense items are in the package. If you accidentally return something else, they’re not responsible for getting it back to you.

3. Refund Process

Once Commense receives your return:

• Refunds are processed within 5 business days.
• Refunds go back to your original payment method.
• You’ll get a confirmation email when the refund is complete.
• Keep your courier receipt until your refund is confirmed.

What You Can and Cannot Return

Let’s clear up what’s allowed—and what’s not.

Returnable Items

• Clothing and accessories that are:
  • Unworn
  • Unwashed
  • In original condition
  • With tags and packaging still attached
• Belts, bags, and shoes are returnable accessories.

Tip: If you’re returning a matching set, you’ll need to return the whole set. You can’t just return half.

Non-Returnable Items

These items can’t be returned under any circumstance:

• Final Clearance products (usually marked with a price ending in .99)
• Lingerie, tights, and socks
• Some accessories
• Items paid fully with Store Credit—these are considered Final Sale
• Swimwear—only returnable if:
  • Tried on over underwear
  • Hygiene liner is still attached

What’s Not Considered a Defect?

Even if something looks a bit off, it might not qualify as a “quality issue.” Here’s what doesn’t count:

• Loose threads or raw edges
• Slight color differences from photos (could be your screen)
• Thickness or texture of fabric
• Sizing concerns (they recommend checking their sizing chart before buying)
• Small variations between items in the same size
• Damage from wear, washing, altering, or misuse

Basically, if it’s a matter of taste or wear and tear, they won’t consider it defective.

Exchange

Commense doesn’t do direct exchanges.

If you need a different size or color, place a new order and return the original. It’s a bit of a hassle, but it keeps things clear-cut.

Refund Details and Things to Watch For

• Original shipping fees aren’t refunded.
• All payments and refunds are processed in US Dollars. So if you paid in another currency, your refund amount might look different due to exchange rate changes or bank fees.
• Commense doesn’t refund any payment service charges your bank might add.

How to Contact Commense for Help

Need support? Here’s how to reach them:

📧 Email: service@thecommense.com
Include:

• Your order number
• The product names
• Your return reason (and photos if it’s a defect)

📍 Mailing Address (Not for returns!):
SUITE 603, 6/F
Laws Comm Plaza
788 Cheung Sha Wan Rd
Kowloon, Hong Kong

📄 Online Contact Form:
Commense Contact Page

Common Questions

Summary

If you’re planning to shop with Commense, this guide should make you feel more confident about their return process. It’s not overly complicated—but the key is to follow the rules closely, especially around packaging, timing, and what’s eligible.

Happy shopping!