Azazie Return Policy: As Easy as 1-2-3

Azazie is a popular online retailer for bridal and special occasion dresses. Understanding their return policy is important for making sure your shopping experience is smooth and stress-free.

In this article, we will explain Azazie return policy in simple language. This will help you know what to expect if you need to return or exchange an item.

Azazie Return Policy

Azazie accepts returns for many items, but there are some important details to remember:

• Standard Size Dresses and Most Accessories: You can return these within 30 days of delivery.
• Jewelry and Headpieces: These must be returned within 7 days of delivery.
• Try-On Dresses: Must be purchased or postmarked within 7 days of delivery. The amount paid for try-on dresses covers shipping and is nonrefundable. Purchased try-on dresses are final sale.
• Non-Returnable Items: Custom size dresses, purchased try-on dresses, swatches, fabric by the yard, tape measure, ready-to-ship and outlet dresses, personalized jewelry and accessories, face masks, garment bags, shapewear, robes, and lingerie cannot be returned.

Conditions for Return

For an item to be eligible for return, it must be:

• Unwashed
• Unworn
• Unaltered
• Undamaged
• Clean and free of lint and hair
• In original condition with tags attached

Special Note on Bridal Gowns

• Bridal Gown Try-Ons: These must only be returned via mail using a prepaid return label.

Additional Information

• Retired Styles or Colors: Items that are retired can still be returned if they meet the return conditions listed above.
• Free Items: You can keep any free garment bags or panniers received with your order.

How to Return Items

Azazie offers two return methods:

1. Happy Returns (US only): You will receive a QR code via email. Present this code at any Happy Returns location.
2. Mail-In Return: A prepaid return label will be emailed to you. Print it out, package your items, and drop them off with the designated carrier.

Return Timeline

The return process at Azazie can take some time to complete. Here’s a general timeline for the different return methods:

Mail-In Returns:

• Return Processing Time: 2-3 weeks 
• Refund Arrival in Your Account: 1-2 weeks 

Happy Returns:

• Once the Happy Returns agent scans and accepts your item(s), your return will be processed within just a few minutes.  The refund will then take up to 24 hours to process on Azazie’s end, plus the time your financial institution needs to return the funds to your account. 

Azazie will send you a confirmation email once the refund has been sent to your financial institution

Steps to Return:

1. Check for a Return Label: Look in your package for a prepaid return label.
2. No Label Found? Click the “Start Your Return” button on the Azazie website. Fill your details to track the order as shown in the screenshot below

Important Reminder

• Unauthorized Returns: Azazie will not replace, return, refund, or otherwise compensate you for any unauthorized returns or non-Azazie items that you may have accidentally sent to them.

Exchange Policy

Azazie accepts exchanges under similar conditions as returns:

• Standard Size Dresses and Most Accessories: Exchange within 30 days of delivery.
• Jewelry and Headpieces: Exchange within 7 days of delivery.
• Non-Exchangeable Items: Custom size dresses, wedding dresses, swatches, fabric by the yard, tape measure, ready-to-ship and outlet dresses, at-home try-on dresses, face masks, garment bags, shapewear, personalized jewelry and accessories, robes, and lingerie cannot be exchanged.

How to Exchange Items

To start an exchange:

1. Go to the Azazie Website: Click on the “Start my Exchange” button. Fill up your Order Number and Email Id in the window as shown in the screenshot below to proceed further.

2. Happy Returns (US only): Exchanges are processed via Happy Returns.

Limitations for Exchanges

There are a few limitations to Azazie return and exchange policies:

• The Exchange Program is only available in the US and can only be processed via Happy Returns. 
• To process an exchange, you must have an Azazie Account. Exchanges cannot be processed via Guest Checkout. 
• Azazie will not replace, return, refund, or otherwise compensate you for any unauthorized returns or non-Azazie items that you may have accidentally sent to them.

Refund Policy

When you return an item to Azazie, you’ll be refunded the amount you paid for the item, plus applicable taxes, minus the return shipping fee. Refunds exclude shipping fees, rush fees, and the taxes paid towards those fees.

If the account or card used to place your order is closed, the refund will still be processed. If a gift card was used to place an order, the refund will be applied to your Azazie Account Balance.

It’s important to note that Azazie does not offer refunds by check. If a refund check is issued and later canceled, there will be a $25 fee.

Return Shipping Fees

When you return an item, a shipping fee will be deducted from your refund. This fee varies by country and item type:

If you have any more questions about the returns and exchanges, you may visit Azazie return policy on their website.

Contact Us

If you have any questions or concerns about Azazie’s products, policies, or services, please don’t hesitate to reach out to their customer care. Here are the ways you can contact them:

Phone

• Phone Number: 1-800-444-4440 (US and Canada)
• Phone Hours: Monday to Friday, 9:00 AM to 5:00 PM PST

Email

• Email Address: support@azazie.com
• Response Time: Within 24 hours.

Live Chat

• Live Chat: Available on Azazie website during business hours.

Mailing Address

• Physical Address: Azazie, Inc.
  12345 NE 8th Street, Suite 300
  Bellevue, WA 98005

FAQs

Wrapping Up

Understanding Azazie return policy is key to a smooth shopping experience. By following these guidelines and knowing what to expect, you can handle any returns or exchanges with ease.

Always make sure to check the condition of your items and follow the correct return process to avoid any issues.

Happy shopping!