Room and Board Return Policy: Simplified

Understanding a store’s return policy is essential when making purchases, especially for big items like furniture.

This guide will help you understand Room and Board return policy, making it easier for you to know what to do if you need to return or exchange an item.

Room and Board aims to make their return process straightforward and customer-friendly.

Key Points of Room and Board Return Policy

General Return Policy

• Satisfaction Guarantee: Room and Board wants you to be happy with your purchase. If you’re not satisfied, you can return or exchange items.
• Time Frame: Make your return or exchange in a timely manner. Damaged, worn, or altered items might not be accepted or might result in a reduced refund.

Free Cancellations

• No Fees: You can cancel any item, including custom-made items, without any cancellation fees.

Free Return Delivery

• No Return Delivery Fees: Room and Board offers free return delivery for returns or exchanges within the 48 contiguous states. However, the original delivery charges are not refundable.

Damaged Items

• Resolution Options: If an item is damaged or unsatisfactory, Room and Board will work with you to fix the issue. They offer expert product repair, parts replacement, or an exchange.

Gift Card Returns

• Non-Returnable Gift Cards: Gift cards themselves cannot be returned. However, items purchased with a gift card can be returned or exchanged.

Mattress Returns

• 120-Night Sleep Trial: Room and Board provides a 120-night sleep trial for mattresses. Returns or exchanges are not accepted after 120 days, except for defects in materials or workmanship.

Vanity Returns

• Installation: Room and Board does not provide vanity installation and recommends professional installation. Vanities cannot be returned once they have been altered or installed.

Outlet, Floor Sample, and Clearance Items

• Final Sale: All outlet items and floor samples are final sale and cannot be returned or exchanged.
• Clearance Items: Clearance items can be returned, but exchanges might not be possible due to limited quantities.

Business and Commercial Use

• Commercial Use: The return policy does not apply to furniture used in commercial settings. Contact Room and Board for Business for details on commercial furniture returns and warranties.

How to Return Items

Starting Your Return

• Large Items: For furniture and large home decor items, Room and Board will schedule free return delivery with you. Contact them to request a full-service return or exchange.

Returning a UPS Item

• Prepaid UPS Label: A prepaid UPS label is included with your original shipment. It is usually found in the pouch on the outside of the box or inside the package.
  Attach the UPS label to the outside of the box and take it to a UPS drop site.

Refunds

• Refund Methods:
  • Credit card purchases are refunded to the card used.
  • Gift card purchases are refunded to a gift card.
  • Cash or check purchases receive a refund check by mail.
• Receipt Requirement: A receipt is required to return items bought in-store without using a Room and Board account.

Contact Information

• Customer Service: Room and Board’s Customer Experience Specialists can assist with design ideas, product recommendations, delivery details, and service questions.
• Phone: 800.301.9720
• Email: Contact via the Room and Board website
• Hours:
  • Monday – Friday: 8 a.m. to 7 p.m. (CT)
  • Saturday – Sunday: 10 a.m. to 5 p.m. (CT)

FAQs

Summary

Room and Board return policy is designed to be customer-friendly and straightforward. By understanding the key points and procedures, you can confidently make purchases knowing that returning or exchanging items is simple if needed.

If you have any questions or need assistance, their customer service team is always ready to help.