Dissh Return Policy: The Complete Guide for U.S. Shoppers
Get instant refunds with Refundid and understand Dissh return policy in simple terms. Click to read our comprehensive guide!
Dissh is a fashion-forward Australian label that creates elevated wardrobe essentials for the modern woman. If you’ve placed an order from the U.S. and something didn’t work out, don’t worry — returning it is easy, as long as you follow the steps and rules in this guide.
This article breaks down Dissh return policy in a simplify way. I’ve read the fine print so you don’t have to. Let’s get into it.
Dissh Return Policy Overview
| Return Window | 30 days from delivery (online orders) / 14 days (in-store purchases) |
| Condition of Items | Must be unworn, unwashed, original tags attached |
| Return Cost | Paid by customer — label costs approx. $20 via DHL |
| Refund Timeframe | Instant (with Refundid) or 5–10 business days after warehouse check |
| Non-returnable Items | Earrings, lip care, altered swimwear, final sale items |
| Exchanges | Not offered — reorder if you want a different size or style |
Can You Return Your Order?
Yes, if:
- You bought full-priced items online and it’s within 30 days of receiving them.
- Your items are in original condition — that means:
- Not worn
- Not washed
- Tags still attached
If your items don’t meet those conditions, they might get sent back to you — with an extra shipping charge.
Non-Returnable Items
Dissh will not accept returns on:
- Earrings
- Lip care products
(Hygiene reasons — totally understandable.) - Swimwear that:
- Has the protective strip removed or altered
- Was tried on without undergarments
- Final sale items — If you bought something on sale, it’s yours to keep (unless you’re in the UK, where returns on sale items are allowed).
How to Return an Online Order (U.S.)
You’ve got two return options:
Option 1: Instant Refund with Refundid (U.S. only)
Get your money back before your package even leaves the house. Here’s how it works:
- Go to the Dissh Refundid Portal.
- Fill the order Number and email id as shown in the screenshot below
- Sign up or log in to Refundid.
- Submit your return and get refunded within seconds.
- Ship your items to:
Customer Service
2/48 Eagleview Place, Eagle Farm, QLD, 4009
Australia
Important: You must ship your items and provide a tracking number to Refundid after getting your refund, or you’ll get charged.
Option 2: Standard Refund
If you don’t use Refundid:
- Go to Dissh’s online returns portal.
- Choose the standard return option.
- Buy a return label (DHL Express – ~$20).
- Ship it back to the Australian warehouse.
- Wait for 5 business days after it arrives for processing.
- Get your refund in 5–10 business days to your original payment method.
Can You Return an Online Order In-Store?
Nope. Online orders can’t be returned in-store.
If you placed your order online, you must go through the online return portal — even if there’s a Dissh store nearby.
Returning In-Store Purchases (U.S.)
Bought something in a U.S. Dissh store? You can return it, but:
- Must be returned to a store in the same country
- Within 14 days of your purchase
- Item must be unworn, tags attached
You can either:
- Exchange for something else, or
- Get a refund to the same payment method you used
Return Shipping Costs
Returning your order costs money — and you’ll pay for the label when you file your return online.
- DHL Express (3–5 days): USD $20 (approx.)
- This fee gets deducted from your refund.
If you use your own shipping method (not recommended), Dissh can’t help you if your package gets lost. Always use tracking!
Refunds
- Refundid: Within 60 seconds after submitting your return
- Standard Return:
- Up to 5 business days for warehouse to process
- Up to 10 business days for your bank to post the refund
Keep in mind — you’ll get the money back to the card you used to pay.
Faulty Items? Here’s What to Do
If your item arrived damaged or breaks within 3 months:
- Email Dissh Customer Service at customerservice@dissh.com.au
- Include:
- Your order number
- Photos of the issue
If the damage happened after 3 months, it’s considered regular wear and tear and won’t qualify for a return.
Exchanges: Not Offered
Dissh doesn’t offer direct exchanges.
Want a different size or color? Just return your item and place a new order.
This method actually works better — you don’t have to wait around for the exchange to go through.
Returning Multiple Orders in One Box
Yes, you can return items from different orders in one parcel. Here’s how:
- Log each return separately on the portal.
- Choose the “combine shipping labels” option if available.
- Put all items in one box.
- Include paperwork for each return.
- Stick the combined label on the outside.
Easy and saves on shipping!
What About Discounts or Promo Codes?
If you bought a full-priced item with a discount code, you can still return it for a refund.
But if it was a marked-down sale item (e.g. red-line clearance), it’s final sale — no returns allowed.
Duties, Taxes & Customs
- If your order is returned due to unpaid customs fees, Dissh will refund you — but they’ll deduct return shipping + customs charges.
- If you paid duties or customs at checkout or delivery, those charges are non-refundable. You can try asking your local customs office for a refund.
- Taxes, however, will be refunded when you return the item.
How to Contact Them for Help
Need help with your return? Here’s what to do:
- For product issues (like faults or questions):
Reach out to Dissh Customer Service via their website’s contact page. - Through Email at customerservice@dissh.com.au.
- Live Chat available on their website from 7am – 9pm AEST Monday to Friday, 8am – 4pm AEST on Saturday
- For Refundid questions (like missing refunds or tracking info):
Visit: www.refundid.com/help
Or use their contact form: refundid.com/contact-us
Common Questions
Final Thoughts
Dissh makes returns relatively simple, especially if you’re in the U.S. and take advantage of Refundid. Just make sure your items are in perfect shape, and follow the process step by step.
Whether you’re switching sizes or something just wasn’t your style, returning to Dissh can be easy — as long as you stick to their rules.
Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Dissh website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Dissh Customer Service directly is the best resource.
