Summit Return Policy: Simplified

When you buy something online, it’s important to know the return policy. This helps if you get something that you don’t want or that doesn’t work right. Let’s go through Summit return policy step by step so you can understand how it works.

What is Summit Return Policy?

Summit offers a Handshake Guarantee. This means if you’re not happy with what you bought, you can return it. You have 90 days to return any new or unused item. They will give you your money back.

Restrictions

Some items cannot be returned unless there is a valid warranty issue. These items include:

• Parts that show signs of being used or installed
• Custom-ordered or personalized products
• Hazardous materials like batteries or paint
• Opened videos, software, or other copyrighted material
• Wheels or tires that have been mounted

Important Notes

• When returning an item, use the original packaging.
• Over-box the item to protect it during shipping. If you don’t have the original box, a UPS or FedEx store can help you.
• All returns are checked before you get your refund.
• If you return an item after the time limit or it shows use, you might have to pay a restocking fee.
• Shipping and handling fees are not refundable.
• If your order had any “special offers” or “free parts”, you must return them too, or their value will be taken from your refund.
• Scratch and Dent or Outlet Center items cannot be returned.

Restocking Policy and Fees

If you return a product that is more than 90 days old or shows signs of use, there is a restocking fee. Here’s how it works:

• Items returned between 90 and 180 days will have a 15% restocking fee.
• Items over 180 days old cannot be returned.

Additional Notes

• No returns are accepted past 6 months unless there is a valid warranty issue.
• Fees are taken from your refund.
• Summit checks all returned products. Items that show excessive age, abuse, or improper handling may be rejected.
• Rejected items are either sent back to you or disposed of, based on your preference.

Liability Policy

Summit’s liability for any losses or damages is limited to a full refund of the purchase price or, at their choice, repair or replacement of the part. They are not responsible for any other damages.

How to Start a Return

You can usually start a return online, even if you checked out as a guest or over the phone. If you have trouble, you can contact Summit for help. Here’s how to do it:

1. Go to your orders page.
2. If you’re not logged in, log in or use the Order Status Lookup.
3. Click “Return or Exchange Items” next to the order you want to return.
4. Answer the questions and follow the instructions.

This process will give Summit all the information they need and generate a UPS return shipping label for you. Just drop the package off at a UPS store.

Exceptions

Some items cannot be returned online. These include:

• Items excluded by the return policy
• Hazardous materials
• Oversize items
• Items shipped via Truck Freight
• Cores with special return instructions
• Items from outside the United States

Core Return Instructions

Returning cores to Summit is usually easy using the Online Return Process. However, some cores have special instructions. Below is a list of exceptions and special cases you need to be aware of.

Exceptions

Some cores require special instructions. If you bought one of the products or brands listed below, click the link for more details and/or special instructions. When applicable, you will be provided with a return form and label.

• aFe F3 Torque Converters
• AGR Performance Parts
• ATK Engines
• ATS Diesel Performance Parts
• BD Diesel Parts
• Cardone Remanufactured Axle Assemblies
• Chevrolet Performance Parts
• CVC Torque Converters
• Dorman Products
• DuramaxTuner Stealth Turbos
• First Mate Marine Engines
• Fleece Performance Parts
• Hughes Performance Parts
• Reviva Inc. Remanufactured Diesel Engines
• UMC ReTech Parts
• VEGE Remanufactured Products
• Zumbrota Drivetrain Parts

Notes

• For the best service, return your core within 90 days of purchase.
• Always return the core in the box from the new part.
• Specify “Core Return” on the return form.
• Damaged or unusable cores will not be accepted.
• You are responsible for all return shipping charges.
• Sales tax charged on core value may be non-refundable according to state and local laws.
• If you need help setting up your return, please contact Summit for assistance.

Understanding and following these instructions ensures that your core return process goes smoothly and efficiently.

Refund Payment Methods

Most refunds will be issued back to the original payment method. However, some refunds will be paid by check. Here’s how it works:

• Credit or Debit Card: Refunds go back to your card if it’s less than 12 months since the original purchase. After 12 months, refunds are by check.
• PayPal: Refunds go back to your PayPal account if it’s 179 days or less since the original purchase. After 180 days, refunds are by check.

Notes

• Return shipping costs and restocking fees may be deducted from your refund.
• Summit does not issue refunds by wire transfer.
• Sales tax charged on core value may be non-refundable.

Refund Time Estimates

Here’s how long it might take to get your refund:

• Unused Parts: 7-10 days after the return is processed and accepted.
• Core or Warranty Returns: 10 days or more, depending on the situation.
• Canceled Orders: 3-5 days if canceled before the order ships.

You will get an email when Summit receives your return and another email when they issue your refund.

Notes

• The stated times are estimates and can vary.
• The time starts when Summit gets your return at their facility.
• Shipping time is not included in the refund time.
• Business days are Monday to Friday, excluding national holidays.
• Return shipping costs and restocking fees may be deducted from your refund.

Cost of Return Shipping

For most returns, if you use Summit’s return shipping label or QR code, a $12.99 return shipping fee will be deducted from your refund. If Summit caused the return, they will waive the return shipping fee.

Returns from Canada

If you are returning a part from Canada, you must pay to ship the package to the FedEx facility in Mississauga, ON. There is no extra fee for shipping the part from Mississauga to Summit.

Other Returns

For international returns, arrangements must be made before the return. Summit is not responsible for any shipping charges without prior knowledge.

Contact Summit

If you need help, you can contact Summit customer care via message, live chat, email, phone, or Facebook Messenger. As shown in the screenshot below

If you have any other queries regarding returns and exchanges you may visit Help section on Summits website, as shown in the screenshot below

Understanding Summit racing return policy can make the process easier if you ever need to return something. Just remember to follow the steps and keep everything in good condition.

If you have any questions, Summit’s customer care team is there to help!