Carter Return Policy: Simplified
Understand Carter return policy in simple terms! Our guide makes it easy to return items and get your money back quickly.
Carter’s is well-known for its adorable baby and kids’ clothing, along with its sister brands OshKosh B’gosh and Skip Hop. If you’re shopping for your little ones, chances are you’ve wondered what happens if something doesn’t fit or work out. Don’t worry—I’m breaking down Carter return policy in the simplest way possible so you know exactly what to expect.
Overview of Carter Return Policy
Here’s a handy table that gives you the key facts upfront:
| Return Window | 90 days from purchase |
|---|---|
| Condition | New, unused, with tags (preferably with receipt) |
| Free Returns? | In-store: Yes; Online mail returns: $6 deducted |
| Exclusions | Store purchases can’t be mailed back; no receipt = store credit or exchange at current price |
Returning Items You Bought Online
By Mail
If you ordered from Carters.com, OshKosh.com, or SkipHop.com, you can mail your return back. Here’s how it works:
- Interactive Tool: Use Carter’s interactive return tool to print a prepaid return label.
- You’ll need your order number, email, and zip code as shown in the image below.
- Pack Item: Securely pack your item with the original sales receipt, gift receipt, or packing slip.
- Ship Item: Mail your package using the prepaid return label.
- Mailing Address:
Carters.com | OshKosh.com
Attn: Returns Processing
625 Braselton Parkway
Braselton, GA 30517
➡️ Heads up! Using the prepaid label will cost $6, deducted from your refund.
If you don’t want the $6 deducted, you can pay for your own shipping with UPS, USPS, or FedEx, but make sure to get tracking or delivery confirmation.
In-Store Returns
What You Need
- Receipts: Bring your original sales receipt, gift receipt, or packing slip.
- Payment Method: Bring the credit card used for the original purchase.
Steps for In-Store Returns
- Visit Store: Go to any Carter’s or OshKosh B’gosh store.
- Present Item: Show your item and receipt to the store associate.
- Refund/Exchange: Choose to get a refund or exchange the item.
Carter’s Happiness Policy
Carter’s wants you to be happy with your purchase. If you are not satisfied, you can return the item within 90 days for a full refund. Here are few key points to remember to make use of Carter’s return policy after 90 days.
Key Points
- Condition: Items must be new and unworn.
- Receipts: Original sales receipt, gift receipt, or packing slip required.
- Refund Options: Full refund within 90 days; after 90 days, exchange for the current selling price.
Refunds: How and When You’ll Get Your Money Back
Here’s how refunds work depending on how you paid:
| Payment Method | Refund Method |
| Credit Card | Back to original card (allow up to 10 days) |
| Carter’s Card | Back to Carter’s Card |
| PayPal | Back to PayPal account |
| ApplePay | Back to ApplePay account |
| AfterPay | Back to AfterPay account |
| Gift Card | E-gift card emailed to order’s email |
| Gift Order | E-gift card emailed to order’s email |
| Credit + Gift Card | Split refund: card + e-gift card |
| Cash (online store orders only) | Check mailed or e-gift card sent |
➡️ Note: Refunds usually take up to 10 days to show up on your account.
Exchange Policy
Carter’s doesn’t process direct exchanges by mail. Instead, here’s what you do:
- Return your item like normal.
- Place a new order for the replacement.
- Want to avoid paying shipping twice? Call 877-333-0117 to place your new order and they’ll waive the shipping fee!
If you return in-store, you can make an exchange right there with no extra hassle.
Missing Receipts
Lost your receipt? Don’t stress. If you’re a Rewarding Moments member or used an email at checkout, the store might be able to look up your purchase. If they find it, you’ll get a refund to your original payment method.
If they can’t find it, you can still return the item for a merchandise credit at the current price.
What If the Item Was a Gift?
Returning a gift? You’ll get a merchandise credit emailed to the address tied to the order. Want it emailed somewhere else? Call 877-333-0117 to switch the email or return it for original tender (with a receipt).
International Orders
- Return Authorization: Call (706) 487-8712 to get a return authorization.
- Processing: Follow specific instructions provided during your call.
Defective Products
If something is defective, Carter’s makes it easy to fix. Bring the item and your receipt or packing slip to any Carter’s or OshKosh store for a refund or exchange.
If you need to return a defective Skip Hop product, fill out this form or email customerservice@skiphop.com.
Price Adjustments
Did something you bought just go on sale? Carter’s will honor a one-time price adjustment within 14 days of your purchase. Call them or visit a store with your receipt to get the difference back.
Contact Information
Need to talk to someone? Here’s how you can reach Carter’s customer service:
- Call: 877-333-0117
(Monday-Friday 8am-9pm ET; Saturday-Sunday 9am-5:30pm ET) - For defective items: 888-782-9548
- Email (Skip Hop products only): customerservice@skiphop.com
For any further information on Carter Return policy, you may visit the returns on their website.
Common Questions
Final Thoughts
Carter’s return policy is pretty shopper-friendly as long as you keep track of your receipts and the 90-day window. Whether you return by mail or in-store, they make it easy to get your money or a replacement. Got more questions? Don’t hesitate to call them—they’re happy to help!
Hope this guide helps make your Carter’s shopping experience even smoother!
